Conflict Defined
Is a process that begins when one partyperceives that another party has negativelyaffected, or is about to negatively affect,something that the first party cares about.
Is that point in an ongoing activity when aninteraction “crosses over” to become an interpartyconflict.
Encompasses a wide range of conflicts thatpeople experience in organizations
Incompatibility of goalsDifferences over interpretations of factsDisagreements based on behavioral expectations
Causes:•Poorcommunication•Lack of openness•Failure to respondto employee needs Traditional View of Conflict The belief that all conflict is harmful and mustbe avoided.
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