Mohit Narwal (62), Davis Lazarus (09), Seethal (43)
The truth about
Ten times more expensive to acquire anew customer than to keep a currentcustomer -
Bain & Company Research
Customers are lost primarily due toindifference (66%) versus dissatisfaction(14%) -
Delighted customers are those whereyou anticipate their needs, providesolutions to them before they ask andwhere you are observing to see if newand/or additional expectations are aboutready to be required.