2014 ROC NATIONAL

G S r UiDE E n i D a l c E i at i n H t E g O
A CONSUMER GUIDE ON THE WORKING CONDITIONS OF RESTaURaNTS IN THE UNITED STaTES

RESTAURANT OPPORTUNITIES CENTERS UnitED

TaBLe oF contents
1 3 5 7 9 28 30 32 Why the Guide? How the Guide works How you can use this Guide Restaurants Advancing Industry Standards in Employment (RAISE) National restaurant grading listed alphabetically ROC National tip cards Awarded ROC Restaurants listed by location ROC offices listed by location

ALL CONTENTS COPYRIGHT 2013 RESTAURANT OPPORTUNITIES CENTERS UNITED (ROC-UNITED)

Why the Guide?

As eaters, we love to dine out. But we dont love that one of the largest and fastest growing sectors of the United States economy, the restaurant industry, has 6 of the 10 lowest paying jobs in the US, including the absolute lowest legally allowable wage. The federal minimum wage for tipped workers is a mere $2.13/hour. Tipped workers are more than twice as likely (with servers almost three times as likely) to fall under the federal poverty line. Worse yet, thats just one of the many low-road business practices prevalent in the restaurant industry. This guide was created to help eaters find the restaurants that reflect our values, our basic beliefs of how others should be treated, and our dreams of reimagining the US workplace. We are inspired to have found High Road restaurants that prove another world is possible and profitable. And we are grateful to be able to recognize them in this guide, which we hope youll use for a regular dose of dining inspiration! Another important tidbit, pun intended! This guide was also created to show eaters how the Top 100 revenue-grossing restaurants in the United States fared. We dont want you to use this list solely as a means to choose where not to eat. In fact, we encourage you to communicate whenever you eat out at a restaurant thats not awarded in this guide that you, the consumer, care about the wages paid, benefits provided, and opportunities for advancement given to workers in the restaurants in which you dine. Dont worry, we havent left you hanging. In the How you can use this Guide section weve provided some great and simple ways you can take action with your forks, your signatures, and pocketbooks.

Before you get to the good stuff, heres a little more to put into your knowledgebank...
Over the last twelve years, the Restaurant Opportunities Center has grown into a national restaurant workers organization seeking improved wages and working conditions for one of the nations largest and fastest growing sectors.

What we seek to change:

1 POVERTY WAGES
More than half of all restaurant workers nationwide earn less than the federal poverty line. The Fair Minimum Wage Act which would raise the federal minimum wage from $7.25 to $10.10/hour over the next 3 years and the tipped minimum wage from $2.13 to 70% of the regular minimum wage. The Act would lift millions out of poverty and cost consumers at most an extra dime a day.

2 LACK OF EARNED SICK LEAVE

90% of restaurant workers surveyed nationally reported not having paid sick days, and two-thirds report cooking, preparing, and serving our food while sick. The Healthy Families Act would guarantee workers a minimum number of paid sick days, ensuring that workers are not sick while touching our food!

3 OCCUPATIONAL SEGREGATION
People of color, women, and immigrants largely occupy the lower-paid positions in restaurants. Nearly 60% of restaurant workers surveyed nationally report lack of training for internal promotions. Weve found a $4 wage gap between white workers and workers of color. ROC has won 17 campaigns winning over $8 million in back wages and policy changes to the restaurant companies, including internal promotions policies creating career paths and ladders based on merit and seniority. In these campaigns, we have found that consumer demand for racial equity in restaurants has significant impact on this issue.

How this Guide works

Before we tell you how it works, isnt it important to know how we got all these restaurants on this guide? Heres how we did it...
Working with students from Georgetown University and University of Denver*, we asked restaurants about their practices with regard to: a) wages for tipped workers and non-tipped workers, b) paid sick leave policy, c) advancement opportunities for workers to move up the ladder. We asked this information from all of our high road restaurant partners in our eleven current affiliate cities and from the top 100 highest revenue-grossing restaurants in the United States. Data was taken from the Nations Restaurant News Top 1001. Specifically we chose to use unit-level trends--a unit is identified as an individual restaurant--which ranks top 100 highest revenue-grossing restaurants in the United States. Using this Top 100 list at the unit level, we first attempted to call corporate offices; in the case of companies that did not respond at the corporate level or companies that are franchised, we called individual restaurant locations about the lowest paid wages, paid sick days policy, and internal promotions policy**. Some restaurants did not provide us with all requested information. If any of these restaurants -or any other in the United States- can provide us with this information, we would be happy to update the Guide.

1. http://nrn.com/corporate/top-100-methodology 2. http://nrn.com/us-top-100/2013-top-100-unit-level-trends *We thank the students of Professor Aaron Schneider from the University of Denver and Professor Sarah Stiles from Georgetown University for all their hard work on this project. Specifically, Julie Leebove, Hans Schaler, Erin Orsley, Julia Lopez, and Denise Recinos. **For restaurant chains with multiple locations, we asked about these practices from restaurants within the chain primarily in Alabama and Texas, Louisiana, Mississippi, South Carolina, Tennessee, and Georgia. In all of those states, there is no state labor law and only federal labor law applies; thus, wages paid in establishments in those states would be the lowest wage paid by the restaurant chain anywhere in the country.

Time for some grading...

Restaurants can earn up to 5 points in the grading system. They receive one point for every criterion met. If the restaurant receives 2 out of 5 points, they are awarded a siLver STAR.

If the restaurant receives 3 out of 5 points, they are awarded a goLd STAR.

Based on the information gathered, when a restaurant earns a point, it is indicated with the following symbols: RAISE OR Restaurant RoundtaBLe MEMBER A restaurant that belongs to RAISE or one of ROCs Restaurant Industry Roundtables: a group of employers working to promote the high road to profitability in the industry. Tipped worker wages A restaurant receives a point if their lowest starting wage for a tipped worker is at least $5 an hour anywhere in the United States. Tipped workers include servers, runners, bussers, bartenders, barbacks, and expeditors. Although there are many states that do not have a tip penalty, this ROC National Diners Guide is based off increasing the federal wage of $2.13 for tipped workers. The $5 subminimum wage as a criterion is meant to highlight our goal of phasing in the Fair Minimum Wage Act over a 3-year period to 70% of the regular minimum wage, or eventually $7. 4

non-tipped worker wages - A restaurant receives a point if their lowest starting wage for a non-tipped workers at least $9. Non-tipped workers include host/ hostess, dishwashers, prep cooks, line cooks, and porters. There are a few cities with higher wages such as San Francisco, again, the premise is to raise the federal minimum wage currently at $7.25. The $9 wage as a criterion is meant to highlight our goal of phasing in the Fair Minimum Wage Act over a 3-year period to $10.10. PAID SICK DAYS - A restaurant receives a point if it provides paid sick days to its part-time and full-time employees through a paid sick day policy or by policies allowing for paid time off to be used for sick days. INTERNAL PROMOTION - A restaurant receives a point if at least 25% of all non-entry-level positions were filled by internal promotion and at least 10% of nonmanagement employees have tenure of 4+ years

OR
50% of its current employees have been promoted internally.

Restaurants who do not receive a point in any of these criteria instead are marked with one of the following symbols:

N/A
0

NON-APPLICABLe The restaurant does not have that position or the criterion does not apply at this restaurant. DOES NOT MEET CRITERION This restaurant does not meet the criterion and does not provide the benefit. DECLINED TO ANSWER Despite several attempts, this restaurant refused to report on this criterion or does not know if they provide the benefit.

In 2011, workers filed several federal lawsuits and legal charges against Darden for workplace violations such as discrimination and wage theft. This image is used to denote a restaurant that is from the Darden Restaurant Group, the worlds largest full-service restaurant company.

How you can use this Guide

You can make a difference for the 10 million plus restaurant workers across this nation in several simple ways. Your support of High Road restaurants is a great first step. Supporting our efforts to guide restaurants into the High Road is a great second step. The final and sometimes more difficult step is holding Low Road employers accountable and ensuring they see the light at the end of the tunnel. That light is one of dignity and respect by responsibly moving towards livable wages, providing benefits, and increasing internal promotions. So enough talk, here are real actions you can take today.

1 Eat Ethically at a High Road Restaurant!

Support our High Road restaurants and dont forget to remind them why you came in. High Road restaurants are listed in the Awarded ROC Restaurant section.

2 Join an EatUp!

If you want to see more High Road restaurants in your neighborhood, join The Welcome Table, a national network of ethical eaters who EatUp! for change. Visit TheWelcomeTable.net or email Hnin@rocunited.org for more info.

3 Support the Fair Minimum Wage and Healthy Families Acts

Sign onto our petitions demanding that Congress raise the federal minimum wage for tipped workers, currently at $2.13/ hour, and provide paid sick days for all workers. You can send these petitions by visiting our website, at www.rocunited.org.

4 Hold Low Road Employers Accountable

You can help by supporting workers with charges against restaurant employers who are violating the law. You can call the company to let them know that you wont support such illegal practices or call your local ROC office to see how you can hold employers accountable. If you are located in a city with an active campaign against Darden Restaurants, such as the Capital Grille, you can attend a local action in your city. Follow actions by visiting the campaign website, www.dignityatdarden.org.

5 Give a Tip

Were talking about two kinds of tips here. First, always tip your servers well, theyve been on their feet all day! Second, everywhere you dine, share the tip cards located at the end of this guide giving managment tips on how they can either be recognized as a High Road employer or how they can get in touch with ROC to help them create sustainable and equitable workplace practices.

6 Share the love, donate to the cause

When you support ROC United, you are making an investment in: Promoting the high road to profitability through education for workers and restaurant employers to effect sustainable change in the restaurant industry Fighting poverty of women and children by advocating increasing the appallingly low $2.13 per hour tipped minimum wage for restaurant workers Advancing a restaurant-worker movement through changing the restaurant industrys wage stealing practices and promoting restaurants who are taking the high road to profitability. Donate here: http://rocunited.org/about-us/donate/

7 Download the Diners Guide app and share

Download our app here: http://rocunited.org/dinersguide/ . Now you can take the guide with you. This nifty app uses geolocators to map out restaurants in the Diners Guide wherever you are in the United States! Share it with your friends and show them how to eat ethically.

Restaurants Advancing Industry Standards in Employment (RAISE)

Over 80 of our more than 100 High Road partners have received awards in this guide. Some of those awardees and our other restaurant partners have come together with ROC to form an alternative national restaurant association to raise standards in the restaurant industry. Were proud to present them here: AriZmendi
SaN FRaNCISCO Washington, D.C. New York

good

NEW YORK PHIlaDElpHIa

Bens ChiLi BowL Bogota Latin Bistro BusBoys & Poets

WaSHINGTON, D.C.

Grace Tavern Haitian CuLinary ALLiance

FT. LaUDERDalE PHIlaDElpHIa NEW YORK WaSHINGTON, D.C. NEW YORK

Honest Toms ICI

CaFe PLatano SaLvadoran Cuisine

BerkeLey

Inspire BBQ La PaLapa

Choices Vegan CaFe

MIaMI

COLORS- Detroit
DETROIT

LiL DiZZys CaFe

NEW ORlEaNS LOS ANGElES EMERyVIllE PHIlaDElpHIa PHIlaDElpHIa

Cosecha

OaKlaND

LocaL

Dressing Room: A Homegrown Restaurant

WESpORT

Los MoLes

EatonviLLe
WaSHINGTON, D.C.

Monks CaFe Nodding Head Brewery One iF By Land, Two iF By Sea

NEW YORK

Egg

NEW YORK PHIlaDElpHIa PHIlaDElpHIa WaSHINGTON, DC PHIlaDElpHIa

EL Fuego

Fergies PuB

Peace CoFFee
MINNEapOlIS NEW YORK

FLava at WaZoBia 9 GoLd Standard CaFe

Peaches Restaurant and Bar PLeasant Pops

WaSHINGTON, D.C.

Pronto

PHIlaDElpHIa LOS ANGElES SEaTTlE

Red HiLL Restaurant RoLLing Fire Rose Water

NEW YORK DETROIT

RusseLL St. DeLi So Crepe

PHIlaDElpHIa HOUSTON CHICaGO

Sparrow Bar + Cookshop Sugar BLiss Cake Boutique The BeLgian CaFe
PHIlaDElpHIa LOS ANGElES CaMbRIDGE ACTON

The GorBaLs The Just Crust The LocaL TaBLe The Quick FiXX
PHIlaDElpHIa

The Random Tea Room & Curiosity Shop

PHIlaDElpHIa MIaMI BEaCH CHICaGO

Top Burger Uncommon Ground VimaLas CurryBLossom CaFe

CHapEl HIll

West Avenue CaFe

MIaMI BEaCH ANN ARbOR

Zingermans 10

7-ELEVEN INTERATIONAL
Convenience Store, American, $ 7-eleven.com (972) 828 -0711

0 N/A 0 0 0 0 0 0 0 N/A 0 0 0 0 N/A

ApplEBEES NATIONAL American, Quick Serve, $$ applebees.com (888) 592-7753 ArBYS NATIONAL
American, Quick Serve, $ arbys.com (678) 514-4100

AriZMEnDi SAN FRANCISCO Bakery, Casual, $ arizmendibakery.com (415) 566-3117 AUntiE AnnES prEtZElS INTERNATIONAL
American, Quick Serve, $ auntieannes.com (717) 435-1435

0 N/A 0 0 0 0 0 0 0 N/A 0 0 N/A X X X

BaSKin-RoBBinS NATIONAL Ice Cream & Frozen Yogurt, Quick Serve, $ baskinrobbins.com (781) 737-3000 BEnS CHili Bowl WASHINGTON, D.C. American, Quick Serve, $ benschilibowl.com (202) 667-0909 Big BoY/ FriScHS Big BoY MIDWEST
11
Burgers / Sandwiches, Quick Serve, $ frischs.com (586) 759-6000

intErnal proMotion

Non-TIPPED WAGES

PaiD SicK DaYS

TIPPED WAGES

ROC partnEr

2014 National Restaurant Grading

BJS REStaUrantS NATIONAL Italian American, Casual, $$ bjsbrewhouse.com (714) 500-2400 BlacK Star Co-op PUB & BrEwErY AUSTIN
Fine Texas Pub Fare, Casual Fine Dining, $ blackstar.coop (512) 452-2337 NEW YORK CITY American, Fine Dining, $$ bluesmoke.com/blue (212) 447-7733

0 X

0 0

BlUE SMoKE

BoB EvanS REStaUrantS NATIONAL

American, Casual, $$ bobevans.com (614) 491-2225

0 0 0

Bogota Latin BiStro NEW YORK CITY Columbian - Latin American, Casual, $$ bogotabistro.com (718) 230-3805 BojanglES FaMoUS CHicKEn n BiScUitS SOUTH American, Quick Serve, $
bojangles.com (828) 684-1884

0 0 N/A 0 0 0 X 0 0 X X X

BonEfiSH Grill NATIONAL American Grill, Casual, $$ bonefishgrill.com (813) 282-1225 BoSton MarKEt NATIONAL American, Quick Serve, $ bostonmarket.com (303) 278-9500 BUffalo WilD WingS NATIONAL American Grill, Casual, $$ buffalowildwings.com (952) 593-9943 BUrgEr King NATIONAL American Burger, Quick Serve, $ bk.com (305) 378-3000 BUSBoYS anD PoEtS WASHINGTON, D.C. American, Casual Fine Dining, $$ busboysandpoets.com (202) 387-7638

0 0

0 0 0 0 0 0 X 0
12

Non-TIPPED WAGES

(continued)

CafE 2 NEW YORK CITY

American, Casual, $$ momacafes.com

CafE DUKE NEW YORK CITY International, Quick Serve, $ icafeduke.com (212) 445-0010 CafE platano BERKELEY Salvadorean, Moderately priced family style, $$ cafeplatano.com (510) 704-0325 California PiZZa KitcHEn NATIONAL
American, Casual, $$ cpk.com (310) 342-5000

N/A 0

0 0 0

0 X

Captain DS SOUTHERN Seafood, Casual Dining, $ captainds.com (615) 391-5461 CarlS Jr. WEST/SOUTHWEST American, Quick Serve, $ carlsjr.com (949) 289-1649 CarraBBaS Italian Grill NATIONAL
Italian, Quick Serve, $$ carrabbas.com (813) 282-1225

0 N/A 0

0 0 0 0 0 0 0 X 0 0 0 0

CaSEYS GEnEral StorES MIDWEST

American, Convenience Store, $ caseys.com (515) 965-6100

CHEcKErS DrivE-In NATIONAL

13
American, Quick Serve, $ checkers.com (813)283-7000

0 0 0 0 0

IntErnal proMotion

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2014 National Restaurant Grading

CHEDDarS CaSUal CafE SOUTH / MIDWEST American, Casual Dining, $$ cheddars.com (214) 596-6700

0 0 0 0 0 0 N/A 0 0 0 0 N/A 0 0 0 0 0 0 0 0 0 N/A 0 0 0 0 N/A X X X

CHicK-fil-A NATIONAL
Sanwiches, Quick Serve, $ chick-fil-a.com (404) 765-8038

CHiliS Grill Bar NATIONAL

American, Casual, $$ chilis.com (972) 980-9917

CHipotlE MEXican Grill NATIONAL

Mexican, Quick Serve, $ chipotle.com (303) 595-4000

cHoicES vEgan cafE MIAMI Organic Plant-Based, Quick Serve, $$ mychoicescafe.com (305) 400-8895 CHUcK E. CHEESES NATIONAL American, Casual, $ chuckecheese.com (972) 258-8507 CHUrcHS CHicKEn INTERNATIONAL American, Quick Serve, $ churchs.com (770) 350-9800 CiciS PiZZa NATIONAL Ameircan, Quick Serve, $ cicispizza.com (972) 745-4200 CirclE K NATIONAL Snack food, Convenience Store, $ circlek.com (704) 583-5739 ColiccHio & SonS NEW YORK CITY
Creative American, Fine Dining, $$$ craftrestaurantsinc.com (212) 780-0880

0 N/A N/A 0 0 0 X X X X

ColorS REStaUrant NEW YORK CITY Global Fusion, Casual, $$ colors-newyork.com (212) 777-8443

N/A

N/A

14

Non-TIPPED WAGES

(continued)

COLORS-DEtroit DETROIT New American, Casual, $$ colors-detroit.com (313) 496-1212 COSECHA OAKLAND Mexican, Moderately price family style, $$ cosechacafe.com (510) 452-5900 COSTCO NATIONAL American, Quick serve, $ costco.com (425) 313-8100 CracKEr BarrEl OlD CoUntrY StorE NATIONAL American, Casual Dining, $$
crackerbarrel.com (800) 333-9566

N/A N/A 0 X 0 X X X X X

Craft BAR NYC Traditional American, Fine Dining, $$$ craftrestaurantsinc.com (212) 461-4300 Craft LoS AngElES LOS ANGELES Creative American Cuisine, Fine Dining, $$$ craftrestaurantsinc.com (310) 279-4180 Craft NEW YORK NEW YORK CITY Traditional American, Fine Dining, $$$ craftrestaurantsinc.com (212) 780-0880 CrEMa REStaUrantE NEW YORK CITY Mexican-French, Casual fine dining, $$$ cremarestaurante.com (212) 691-4477 CUlvErS NATIONAL
15
American, Quick Serve, $ culvers.com (608) 643-7980

0 X

IntErnal proMotion

PaiD SicK DaYS

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ROC partnEr

2014 National Restaurant Grading

DairY QUEEn INTERNATIONAL American, Quick Serve, $ dairyqueen.com (952) 830-0200 DEl Taco WEST COAST Mexican , Quick Serve, $ deltaco.com (800) 852-7204 DEnnYS NATIONAL American, Casual , $ dennys.com (864) 597-8000 DIMOS PiZZa CHICAGO Pizza / Salad, Quick Serve dimospizza.com (773) 525-4580 DoMinoS PiZZa INTERNATIONAL Pizza, Quick Serve, $ dominos.com (734) 930-3030 DUnKin DonUtS NATIONAL American, Quick Serve, $ dunkindonuts.com (781) 737-3000 EatonvillE REStaUrant
WASHINGTON, D.C. $$ eatonvillerestaurant.com (202) 332-9672

0 N/A 0 0 0 0 N/A 0 0 0 0 0 0 0 0 0 0 0 0 N/A 0 0 0 N/A 0 0 0 N/A 0

16

0 0 0 0

Egg NEW YORK CITY American, Moderately priced family style, $$ eggrestaurant.com (718) 791-7195 EinStEin BroS BagElS NATIONAL Bagels & Sandwiches, Quick Serve, $ einsteinbros.com (800) 224-3563 El FUEgo PHILADELPHA
Taqueria, Quick Serve, $ (215) 592-1901

El Pollo Loco NATIONAL Mexican, Quick Serve, $$ elpolloloco.com (714) 599-5000

0 0 0 0 0

Non-TIPPED WAGES

(continued)

FaMoUS DavES NATIONAL American BBQ, Casual, $$ famousdaves.com (952) 294-1300 FErgiES PUB PHILADELPHIA Irish Pub/BBQ, Casual, $$ fergies.com (215) 928-8118 FIG CatEring CHICAGO American Ethnic, Catering, $$ figcatering.com (773) 793-1035 FirEHoUSE SUBS NATIONAL
Sandwiches, Quick Serve, $ firehousesubs.com (800) 388-FIRE (3473)

0 0 0 0 0 0 0 0 0 0 N/A 0 0 0 0 0 0

FivE GUYS BUrgErS & FriES NATIONAL

American Burger, Quick Serve, $ fiveguys.com (703) 339-9500

FLAVA @ Wa-Zo-Bia WASHINGTON, D.C. African-American, Bar Lounge & Restaurant, $$ flavadc.com (202) 232-2225 FLoriDa avEnUE grill WASHINGTON, D.C. Soul food, Quick serve, $ floridaavenuegrill.com (202) 265-1586

0 0 0 0 0 X 0 X X X X X X X

FriEnDlYS IcE CrEaM NATIONAL

American, Casual, $ friendlys.com (800) 966-9970

17

GolDEn Corral NATIONAL American Buffet, Casual, $$ goldencorral.com (800) 284-5673

IntErnal proMotion

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2014 National Restaurant Grading

GooD NEW YORK CITY Contemporary American, Casual Fine Dining, $$ goodrestaurantnyc.com (212) 691-8080 GooD Girl DinEttE LOS ANGELES Vietnamese-American, Casual, $ goodgirlfoods.com (323) 257-8980 GracE TavErn PHILADELPHIA Pub Fare, Moderately priced family style, $ gracetavern.com (215) 893-9580 GraMErcY TavErn NEW YORK CITY American, Fine Dining, $$$ gramercytavern.com (212) 477-0777 HarDEES NATIONAL American Burger, Quick Serve, $ hardees.com (877) 799-7827 HootErS NATIONAL
American, Casual, $$ hooters.com (770) 951-2040

0 0 0 0 0

0 0 0 X X

0 0 X 0 0 X

HOT HOUSE NEW YORK CITY Southern, Casual, $$ bcrestaurantgroup.com (718) 483-9111 HoUliHanS CHICAGO American, Casual Fine Dining, $$ www.houlihans.com (321) 616-3663 ICI NEW YORK CITY French, Casual Fine Dining, $$ icirestaurant.com (718) 789-2779 IHOP NATIONAL
American, Casual , $$ ihop.com (866) 439-6344

0 0 0 N/A

0 0 0
18

In-N-OUt BUrgEr WEST

American, Quick Serve, $ in-n-out.com (800) 786-1000

Non-TIPPED WAGES

(continued)

InSpirE BBQ WASHINGTON, D.C. American BBQ, Quick Serve / Catering, $$ Inspirebbq.com (202) 391-0741 intErnational goUrMEt KitcHEn NYC American Asian Fusion, Casual
$$ igknyc.com (212) 216-9421

N/A N/A 0 0 N/a X 0 0 0 X X X X

X 0 X 0 X

JacK in tHE BoX WEST COAST American, Quick Serve, $ jackinthebox.com (858) 571-2121
JalEo WASHINGTON, D.C.
Spanish Tapas, Casual Fine Dining, $$$ jaleo.com (202) 628-7949

JaMBa JUicE INTERNATIONAL

Smoothies, Quick Serve, $ jambajuice.com (510) 596-0100

jaSonS DEli NATIONAL

American, Quick Serve, $ jasonsdeli.com (800) 444-3354

0 N/a 0 X

JaZZ StanDarD NEW YORK CITY American, Casual Fine Dining, $$$ jazzstandard.net (212) 889-2005 JiMMY JoHnS NATIONAL American, Quick Serve, $ jimmyjohns.com (217) 356-9900
19

0 0 X

0 0 0 X X X

JoES CraB SHacK NATIONAL Seafood, Casual, $$ joescrabshack.com (713) 366-7500

IntErnal proMotion

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2014 National Restaurant Grading

KFC INTERNATIONAL American, Quick Serve, $ kfc.com (502) 874-8300 KriSpY KrEME DoUgHnUtS NATIONAL Coffee Shop, Quick Serve, $ krispykreme.com (800) 457-4779, (800) 334-1243 KrYStal SOUTH American, Quick Serve, $ krystal.com (423) 757-1500 La Palapa NEW YORK CITY Artisanal Mexican, Casual Dining, $$ lapalapa.com (212) 777-2537 lil DiZZYS cafE NEW ORLEANS Creole & Soul, Moderately priced family style, $$ (504) 569-8997 littlE BrotHEr NEW YORK CITY
BBQ, Casual Dining, $$ (347) 889-7885 bcrestaurantgroup.com/little-brother-bbq

0 N/a N/a

0 N/a 0 0 0 0 X X 0 0 0 0 0 N/a N/a 0 X X

littlE BrotHEr BED-STUY NYC

BBQ, Casual Dining, $$ (718) 942-4162 bcrestaurantgroup.com/little-brother-bbq

LittlE CaESarS PiZZa NATIONAL

Pizza, Quick Serve, $ littlecaesars.com (313) 983-6000

LOCAL LOS ANGELES

American, Casual, $$ silverlakelocal.com (323) 662-4740

LoganS RoaDHoUSE NATIONAL

American, Casual , $$ logansroadhouse.com (800) 815-9056

0 X

X
20

Long JoHn SilvErS NATIONAL

American, Quick Serve, $ ljsilvers.com (502) 874-3000

0 N/a N/a 0 0

PaiD SicK DaYS

TIPPED WAGES

LongHorn StEaKHoUSE NATIONAL Steakhouse .Casual, $$ longhornsteakhouse.com (404) 636-3817 loS MolES EMERYVILLE Mexican, Moderately priced family style, $ losmoles.com (347) 889-7885 LUpitoS JUicE Bar CHICAGO
Juices / Salads / Sandwiches, Quick Serve, $ (773) 290-7707

0 X

Non-TIPPED WAGES

ROC partnEr

0 0 0 N/A 0 X X 0 0 X X

MaggianoS LittlE ItalY NATIONAL

Italian, Casual Dining, $$$ maggianos.com (972) 980-9917

Maialino NEW YORK CITY

American, Fine Dining, $$$ maialinonyc.com (212) 777-2410

MaMaS IntErnational LA
Latin American, Casual Dining, $ mamastamales.com (323) 583-8294

0 0 0 0 N/A X 0 X X 0 X X X X 0

MARIETTA NEW YORK CITY Modern Southern American, Casual Dining, $$ bcrestaurantgroup.com/marietta (718) 638-9500 McAliStErS DEli SOUTH
Sandwiches, Quick Serve, $ mcalistersdeli.com (601) 956-3887

McDonalDS INTERNATIONAL
American Burger, Quick Serve, $ mcdonalds.com (800) 244-6227

21

MEXicUE NEW YORK CITY Mexican BBQ fusion, Quick Serve, $ mexicue.com (212) 244-0002

IntErnal proMotion

2014 National Restaurant Grading (continued)

MiniBAR - THinK fooD groUp

WASHINGTON, D.C. Avante Garde, Fine Dining,$$$$ minibarbyjoseandres.com (202) 393-0812

0 0 0

MoES SoUtHwESt Grill NATIONAL

Tex-Mex, Quick Serve, $ moes.com (404) 255-3250

MonKS PHILADELPHIA Belgian, Moderately priced family style, $$ monkscafe.com (215) 545-7005
Moo clUcK Moo DEARBORN HEIGHTS American, Quick serve, $ moocluckmoo.com (313) 562-9999

0 N/A N/A N/A 0 0 0 x x

NoDDing HEaD BrEwErY PHILADELPHIA Pub Fare, Moderately priced family style, $$ noddinghead.com (215) 569-9525 NortH EnD Grill NEW YORK CITY American, Fine Dining, $$$ northendgrillnyc.com (646) 747-7600 O CHarlEYS NATIONAL Italian American, Casual, $$ ocharleys.com (615) 256-8500 OlivE GarDEn NATIONAL
Italian, Casual Dining, $$ olivegarden.com (407)245-4000

0 X 0 X 0 X

X X X

X X X

X X X

On tHE BorDEr cantina NATIONAL

Mexican , Casual, $$ ontheborder.com (972) 499-3000

OnE if BY LanD NEW YORK CITY American, Fine Dining, $$$ oneifbyland.com (212) 255-8649 OUtBacK StEaKHoUSE NATIONAL
Steakhouse, Casual Dining, $$ outback.com (813) 282-1225

0 0 0 0 0

22

Non-TIPPED WAGES

(continued)

OYaMEl WASHINGTON, D.C. Mexican, Casual Fine Dining, $$$ oyamel.com (202) 628-1005 P.F. CHangS CHina BiStro NATIONAL
Asian, Casual, $$ pfchangs.com (866) 732-4264

0 0 0 X 0 X X

0 0

PanDa EXprESS NATIONAL Asian, Quick Serve, $ pandaexpress.com (626) 799-9898 PanEra BrEaD NATIONAL Sanwiches, Quick Serve, $ panerabread.com (314) 633-7100 Papa JoHnS PiZZa NATIONAL Pizza, Quick Serve, $$ papajohns.com (877) 547-7272 Papa MUrpHYS INTERNATIONAL Pizza, Quick Serve, $ papamurphys.com (303) 758-9735 PariSH HALL NEW YORK CITY American, Casual Dining, $$ parishhall.net (718) 782-2602 PEACHES RESTAURANT & BAR NYC
American, Casual Dining, $$ bcrestaurantgroup.com/peaches (718) 942-4162

0 0 0 0

0 N/A 0

0 N/A 0 0 0 0 X X 0 0 0 0 0 0 0 X X

PErKinS REStaUrant & BaKErY

23
NATIONAL American, Casual, $$ perkinsrestaurants.com (901) 766-6400

IntErnal proMotion

PaiD SicK DaYS

TIPPED WAGES

ROC partnEr

2014 National Restaurant Grading

PiZZa HUt INTERNATIONAL Pizza, Quick Serve, $ pizzahut.com (972) 338-7700 plEaSant popS WASHINGTON, D.C. Locally-sourced coffee / popcicles, Quick Serve, $ pleasantpops.com (202) 558-5224
PopEYES LoUiSiana KitcHEn NATIONAL
Fried Chicken, Quick Serve, $ popeyes.com (404) 459-4450

0 0 0 0 0 N/A N/A

0 0 0 0 0 0 N/A 0 0

QDoBa MEXican Grill NATIONAL

Mexican, Quick Serve, $ qdoba.com (720) 898-2300

QUiZnoS SUB INTERNATIONAL Sandwiches, Quick Serve, $ quiznos.com (720) 359-3300 RACION PASADENA
Spanish Inspired, Casual Fine Dining, $$ racionrestaurant.com (626) 396-3090

0 0 0 0 0 0 0 N/A 0 X X X X

RED Hill REStaUrant LOS ANGELES Italian & New American, Casual Fine Dining, $$ redhillrestaurant.com (213) 482-0886 RED LoBStEr NATIONAL Seafood, Casual, $$ redlobster.com (800) 562-7837 RED RoBin GoUrMEt BUrgErS
NATIONAL American Burger, Casual, $ redrobin.com (877) 733-6543

0 0 0 0 0

RivErparK NEW YORK CITY Traditional American, Fine Dining, $$$, riverparknyc.com (212) 729-9790 RoManoS Macaroni Grill
NATIONAL Italian, Casual, $$ macaronigrill.com (972) 674-4300

0 0

0 0

24

(continued)

ROSE WATER NEW YORK CITY Seasonal American, Casual, $$ rosewaterrestaurant.com (718) 783-3800 RUBY TUESDaY NATIONAL
American, Casual, $$ rubytuesday.com (865) 379-5700

0 0 0 0 0 0 0 0 0 0 X X

RUSSEll St. DEli DETROIT Breakfast & Lunch, Deli, $$ russellstreetdeli.com (313) 567-2900 RUtHS CHriS StEaK HoUSE
NATIONAL Steakhouse, Fine Dining, $$$ ruthschris.com (407) 333-7440

SBARRO PIZZA INTERNATIONAL Pizza, Quick Serve, $ sbarro.com (631) 715-4100 SHaKE SHacK NEW YORK CITY American, Casual Dining, $$ shakeshack.com SHEEtZ MIDWEST / SOUTHWEST American, Convenience Store, $ sheetz.com (800) 487-5444 Sonic DrivE-in NATIONAL
American, Quick Serve, $ sonicdrivein.com (405) 225-5000

0 N/A 0 0 0

N/A N/A N/A N/A N/A 0 0 0

25

StarBUcKS coffEE NATIONAL Coffee Shop, Quick Serve, $ starbucks.com (206) 447-1575

0 N/A 0 0 0

IntErnal ProMotion

Non-TIPPED WAGES

PaiD SicK DaYS

TIPPED WAGES

ROC partnEr

2014 National Restaurant Grading

StEaK n SHaKE NATIONAL

American, Quick Serve, $ steaknshake.com (317) 633-4100

0 N/A 0 0 0 0 N/A 0 0 0 N/A 0 0 X X X X

SUBwaY NATIONAL American, Quick serve, $ subway.com (541) 608-0224 SUgar BliSS CaKE BoUtiqUE CHI
Bakery / Cupcakes, Quick Serve, $ sugarblisscakes.com (312) 845-9669

T.G.I. FriDaYS NATIONAL American, Casual , $$ tgifridays.com (972) 662-4600 Taco BEll NATIONAL Mexican, Quick Serve, $ tacobell.com (949) 863-4500 TARGET CAFE (TARGET STORES) NATIONAL American, Casual, $ target.com (612) 304-6073 TEQUILAS PHILADELPHIA
Mexican, Casual Fine Dining, $$$ tequilasphilly.com (215) 546-0181

0 0 0 0 0 0 X X X X

0 0

tErracE 5 NEW YORK CITY American, Casual, $$ momacafes.com/t5/t5.html (212) 333-1288 TEXaS RoaDHoUSE NATIONAL
American, Casual, $$ texasroadhouse.com (502) 426-9984

0 X

THE BElgian Caf

PHILADELPHIA

Belgian/BBQ, Casual, $$ thebelgiancafe.com (215) 235-3500

0 0 0 0 X X X X
26

THE CHEESEcaKE FactorY NATIONAL American, Casual, $$ thecheesecakefactory.com(818) 871-3001

(continued)

THE GorBalS LOS ANGELES Meats/Scottish, Casual Fine Dining, $$ thegorbalsla.com (213) 488-3408 THE grEEn taBlE NEW YORK CITY American, Casual Fine Dining, $$ cleaverco.com.com (212) 741-6623 THE local taBlE ACTON American, Casual Fine Dining, $$ localtable-acton.com (978) 263-8743 THE MoDErn NEW YORK CITY
French American, Fine Dining, $$$$ themodernnyc.com (212) 333-1220

0 0

THE QUICK FIXX PHILADELPHIA Italian, Quick Serve, $$ thequickfixx.com (267) 273-1066 THE RANDOM TEA ROOM PHILADELPHIA International Teas, Tea Room, $ therandomtearoom.com (267) 639-2442 THE SMoKE joint NEW YORK CITY BBQ, Casual Dining, $$ thesmokejoint.com (718) 797-1011 TiM HortonS NATIONAL Coffee Shop, Quick Serve, $ timhortons.com (614) 791-4200
27

0 0 0 0

PaiD SicK DaYS

TIPPED WAGES

ROC partnEr

2014 National Restaurant Grading

0 N/A 0 0 0 0

top BUrgEr MIAMI BEACH Natural Burgers & Fries, Family Style, $$ topburger.com (305) 763-8336

IntErnal ProMotion

Non-TIPPED WAGES

top BUrgEr MIAMI

Natural Burgers & Fries, Family Style, $$ topburger.com (305) 379-3100

TOPPING | ROSE | HoUSE (CRAFt REST.) BRIDGEHAMPTON, NY Trad. American,

$$$ toppingrosehouse.com (631) 537-0870

Union SqUarE CafE NEW YORK CITY American Italian, Fine Dining, $$$ unionsquarecafe.com (212) 243-4020 UntitlED NEW YORK CITY American, Casual Dining, $$ untitledatthewhitney.com (212) 570-3670 WafflE HoUSE SOUTH
American, Family, $ wafflehouse.com (770) 729-5700

0 0 0 0 0 0 N/A 0 0 X X X 0 X

Wawa NATIONAL Convenience Store, Quick Serve, $ wawa.com (800) 444-9292 WENDYS INTERNATIONAL
American, Quick Serve, $ wendys.com (614) 764-3100

wESt avEnUE cafE MIAMI BEACH

kosher/vegan friendly/gluten free friendly, Casual Fine Dining, $$ westavenuecafe.com (305) 534-4211

0 0 0 0 0 0 0 N/A 0 0
28

WHataBUrgEr NATIONAL American, Quick Serve, $ whataburger.com (210) 476-6000 WHitE CaStlE NATIONAL American, Quick Serve, $ whitecastle.com (800) 843-27283 WiCHRAFT (Craft rEStaUrantS)
NEW YORK CITY, American, Quick Serve, $ wichcraftnyc.com (212) 780-0577

(continued)

WingStop NATIONAL American, Quick Serve, $ wingstop.com (972) 686-6500 ZaXBYS NATIONAL
American, Casual, $ zaxbys.com (866) 892-9297; (877) 8zaxbys

0 N/A N/A 0 0 0 X
D.C.

PaiD SicK DaYS

TIPPED WAGES

ROC partnEr

2014 National Restaurant Grading

ZaYtinYa - THinK FooD GroUp

Mediterranean, Casual Fine Dining, $$$ zaytinya.com (202) 638-0800

0 0

ZaZiE SAN FRANCISCO French, Casual Fine Dining, $$ zaziesf.com (415) 564-5332 ZingErManS RoaDHoUSE ANN ARBOR Traditional American, Casual Fine Dining, $$ zingermansroadhouse.com (213) (734) 663-3663

0 0

29

IntErnal ProMotion

Non-TIPPED WAGES

I E AT

E T H I C A L LY

ROC NATIONAL TIP CARDS

Dear Restaurant Owners & Managers, I use the Restaurant Opportunities Centers Uniteds Diners Guide 2014, which I want all restaurant owners and managers to know about. I care about a restaurants practices with regard to wages, benefits, and opportunities for worker advancement.

I E AT

E T H I C A L LY

Dear Restaurant Owners & Managers, I use the Restaurant Opportunities Centers Uniteds Diners Guide 2014, which I want all restaurant owners and managers to know about. I care about a restaurants practices with regard to wages, benefits, and opportunities for worker advancement.

I E AT

E T H I C A L LY

Dear Restaurant Owners & Managers, I use the Restaurant Opportunities Centers Uniteds Diners Guide 2014, which I want all restaurant owners and managers to know about. I care about a restaurants practices with regard to wages, benefits, and opportunities for worker advancement.

30

ROC NATIONAL TIP CARDS

TIP FOR RESTAURANT OWNERS & MANAGERS

CONSUMERS CARE about a
restaurants practices with regard to wages, benefits, and promotions. Check out the ROC National Diners Guide 2014, and learn how your restaurant can improve its practices and its listing in the Guideand how the Restaurant Opportunities Center (ROC) can help. You can also find out how you can provide ROC with more information to add or change a restaurants listing in the Guide.

www.rocunited.org/dinersguide

TIP FOR RESTAURANT OWNERS & MANAGERS

CONSUMERS CARE about a
restaurants practices with regard to wages, benefits, and promotions. Check out the ROC National Diners Guide 2014, and learn how your restaurant can improve its practices and its listing in the Guideand how the Restaurant Opportunities Center (ROC) can help. You can also find out how you can provide ROC with more information to add or change a restaurants listing in the Guide.

www.rocunited.org/dinersguide

TIP FOR RESTAURANT OWNERS & MANAGERS

CONSUMERS CARE about a
restaurants practices with regard to wages, benefits, and promotions. Check out the ROC National Diners Guide 2014, and learn how your restaurant can improve its practices and its listing in the Guideand how the Restaurant Opportunities Center (ROC) can help. You can also find out how you can provide ROC with more information to add or change a restaurants listing in the Guide.

31

www.rocunited.org/dinersguide

Awarded ROC Restaurants

by location
California
LOS ANGELES Craft Los Angeles Good Girl Dinette Local Mamas International Red Hill Restaurant The Gorbals Pasadena Racion SAN FRANCISCO Arizmendi Zazie BerkeLey Cafe Platano Salvadoran Cuisine OakLand Cosecha EmeryviLLe Los Moles MIAMI Choices Vegan Cafe Top Burger Miami Beach Top Burger West Avenue Cafe

MASSACHUSETTS
ACTON The Local Table

MicHigan

Ann arBor Zingermans Roadhouse DEARBORN HEIGHTS Moo Cluck Moo Detroit Colors-Detroit Russell St. Deli

NEw YorK

FLORIDA

IllinoiS

Chicago Dimos Pizza FIG Catering Houlihans Chicago Lupitos Juice Bar Sugar Bliss Cake Boutique

LOUISIANA

NEW ORLEANS Lil Dizzys Cafe

New york Blue Smoke Cafe 2 Cafe Duke Colicchio & Sons Bogota Latin Bistro Egg Craft Bar Craft New York Crema Colors Restaurant Good Gramercy Tavern Hot House ICI International Gourmet Kitchen Jazz Standard La Palapa Little Brother Little Brother Bedstuy Maialino Marietta Mexicue North End Grill One if by Land, Two if by Sea Parish Hall Peaches Restaurant and Bar Riverpark

32

Awarded ROC Restaurants

by location (cont.)
NEw YorK
New york (CONT.) Rose Water Shake Shack Terrace 5 Topping | Rose | House The Green Table The Modern The Smoke Joint Union Square Cafe Untitled Wichcraft

PENNSYLVania

PhiLadeLhia Fergies Pub Grace Tavern Monks Cafe Nodding Head Brewery Tequilas The Belgian Cafe The Quick Fixx The Random Tea Room

tEXaS
Austin Black Star Co-op Pub & Brewery

WASHINGTON, D.C.
Bens Chili Bowl Busboys and Poets Eatonville Flava @ Wa-Zo-Bia Florida Avenue Grill Inspire BBQ Jaleo MiniBar Oyamel Pleasant Pops Zaytinya

33

ROC OFFICES
CALIFORNIA
ROC-Bay 900 Alice St Oakland, CA ph: 510.281.7573 ROC-LA 1730 West Olympic Blvd, 3rd Floor Room K Los Angeles, CA 90015 ph: 213.380.1020

LoUiSiana
ROC-NOLA 1539 Jackson Ave, Ste. #415 New Orleans, LA 70130 ph: 504.529.5654

MaSSacHUSEttS
ROC-Boston 729 Boylston St. 3rd floor Boston, MA 02116 ph: 857.233.2271

FloriDa
ROC-Miami 945 Pennsylvania Avenue Suite 302 Miami Beach, FL 33139 305.672.8440

MicHigan
ROC-Michigan 311 E Grand River Ave Detroit, MI 48226 ph: 313.962.5020

IllinoiS
ROC-Chicago 77 W. Washington Street, Suite 812 Chicago, IL 60602 ph: 312.629.2892

NEw YorK
ROC-NY 275 Seventh Ave., Suite 1703 New York, NY 10021 ph: 212.343.1771 Web: www.rocny.org

34

ROC OFFICES

PEnnSYlvania
ROC-Philly 1329 Buttonwood St. Philadelphia, PA 19123 ph: 215.867.9747

TEXaS
ROC-Houston 5373 W. Alabama St, suite 202A. Houston, TX 77056 ph: 832.623.6304

WaSHington, DC
ROC-DC Office moving January 2014! ph: 202.559.7496

35

When you go out to eat, you shouldnt get wage theft, racism, and sick cooks in the kitchen, along with your meal. How the food tastes at a restaurant really doesnt matter, if the people who work there are being mistreated. This guide will help you separate the good guys from the bad.

ERIC SCHLOSSER, author of Fast Food Nation

...ROC-U produced a National Diners Guide that rates restaurants based on how they treat their employees. (We have pocket guides for fish; finally, theres one for humans.)

MARK BITTMAN, NY Times columnist

www.rocunited.org 350 Seventh Ave, Suite 1504 New York, NY 10001 212.243.6900

37

RESTAURANT OPPORTUNITIES CENTERS UnitED