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Table Of Contents

HALAMAN PERNYATAAN ORISINALITAS
HALAMAN MOTTO DAN PERSEMBAHAN
A. Latar Belakang
Tabel 1.1. Data Kunjungan Ruang Bersalin RS PKU Gombong
Tabel 1.3. Data Kunjungan Ruang Bersalin RS PKU Sruweng
B. Perumusan Masalah
C. Tujuan Penelitian
D. Manfaat Penelitian
A. Telaah Pustaka
1. Jasa
2. Rumah Sakit
3. Pelanggan
5. Harapan dan Persepsi Pasien
6. Pelayanan Unit Kebidanan dan Kandungan
B. Kerangka Teori
C. Hasil Penelitian Terdahulu
D. Kerangka Konsep
Gambar 2.1. Kerangka Konsep
E. Hipotesis
A. Desain Penelitian
B. Subyek penelitian
C. Populasi dan Sampel
D. Cara Pengambilan Sampel
E. Definisi Operasional
F. Instrumen Penelitian
G. Analisis Data
I. Etika Penelitian
A. Hasil Penelitian
1. Karakteristik Pasien
Tabel 4.1 Karakteristik Pasien Berdasarkan Umur
Tabel 4.2. Karakteristik Pasien Berdasarkan Pendidikan
Tabel 4.3. Karakteristik Pasien Berdasarkan Pekerjaan
Tabel 4.4. Karakteristik Pasien Berdasarkan Frekuensi Kunjungan
Tabel 4.5. Karakteristik Pasien Berdasarkan Penghasilan per Bulan
2. Uji Validitas dan Reliabilitas
Tabel 4.6. Hasil Uji Validitas Persepsi Pasien
Tabel 4.7. Uji Validitas Harapan Pasien
Tabel 4.8. Uji Reabilitas Persepsi Pasien
Tabel 4.9. Uji Reabilitas Harapan Pasien
3. Deskripsi Variabel
4. Pengujian Hipotesis
Tabel 4.12. Hasil Uji Beda Rata-Rata Berpasangan (Paired Sample T-Test)
5. Kepentingan-Kinerja Terhadap Pelayanan
B. Pembahasan
KESIMPULAN, KETERBATASAN PENELITIAN, DAN SARAN
A. Kesimpulan
B. Keterbatasan Penelitian
C. Saran
DAFTAR PUSTAKA
LAMPIRAN 1. INSTRUMEN PENELITIAN
LAMPIRAN 2. SURAT PERIZINAN PENELITIAN
P. 1
TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN DI RUANG BERSALIN RS PKU MUHAMMADIYAH GOMBONG

TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN DI RUANG BERSALIN RS PKU MUHAMMADIYAH GOMBONG

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Categories:Types, Presentations
Published by: dr.Fadli Robby Amsriza on Dec 14, 2013
Copyright:Attribution Non-commercial
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07/15/2014

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