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BRM Report

Q.1. Because of more queuing time.

Ho=There is no significance difference between the age of customer and reason for
leaving the bank because of more queuing time.
H1=There is significance difference between the age of customer and reason for leaving
the bank because of more queuing time.

α=5%

18 to 24 25 to 32 33 to 45 46 to 60 60 and Total
Above

Strongly Agree 1 3 6 2 0 12
Agree 10 15 16 7 0 48
Neither Agree 10 9 1 0 1 21
Nor Disagree
Disagree 5 4 3 2 1 15
Strongly 0 1 1 2 0 4
Disagree
Total 26 32 27 13 2 100

Table 4-1 more queuing time

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

Fo Fe (Fo-Fe) (Fo-Fe)2 ( Fo-Fe) 2/Fe

1
3
6 10 10.2 -0.2 0.04 3.92
2
0
10 12 14.28 -2.28 5.2 0.36
15 15.36 -0.36 0.13 8.44
16 12.96 3.04 9.24 0.71
7
0 7 7.2 -0.2 0.04 5.56
10 5.46 4.54 20.61 3.78
9
1
0
1 11 15.54 -4.54 20.61 1.33
5 3.9 1.1 1.21 0.31
4
3 7 8.85 -1.85 3.42 0.39
2
1
0
1
1
2
0 7 6.25 0.75 0.56 0.09
24.89
Table 4-1.1 more queuing time
χ2cal=24.89

DOF=k-m-1
=10-0-1

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

=9

χ2tab=16.92

χ2cal> χ2tab
24.89>16.92
At 5% level of significant, the Ho is Rejected.
Decision:(H1): There is significance difference between the age of customer and reason
for leaving the bank because of more queuing time.

Q.2. Because they charged more amount for their additional services.

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

Ho=There is no significance difference between the occupation of the customer and the
reason for leaving the bank because they charged more amount for their additional
services.
H1=There is significance difference between the occupation of the customer and the
reason for leaving the bank because they charged more amount for their additional
services.

α=5%

Businessma Govt. Others Private Job Student Total


n Servant

Strongly Agree 3 5 4 4 1 17
Agree 5 6 4 4 5 24
Neither Agree 6 4 2 6 4 22
Nor Disagree
Disagree 9 9 0 5 5 28
Strongly 4 1 2 1 1 9
Disagree
Total 27 25 12 20 16 100
Table 4-2 charged more amount for their additional services.

Fo Fe (Fo-Fe) (Fo-Fe)2 ( Fo-Fe) 2/Fe

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

3 8.89 -0.89 0.79 0.09


5 8
4 8.16 0.84 0.71 0.09
4
1 9
5 6.48 -1.48 2.19 0.34
6 6 0 0 0
4 8.16 -0.16 0.03 3.14
4 8
5 3.84 1.16 1.35 0.35
6 5.94 0.06 3.6 6.06
4 8.14 -2.14 4.58 0.56
2 6
6 7.92 2.08 4.33 0.55
4 10
9 7.56 1.44 2.07 0.27
9 7 2 4 0.57
0 8.96 -3.96 15.08 1.75
5 5
5 4.48 0.52 0.27 0.06
4 9 0 0 0
1
2
1
1 9
13.83
Table 4-2.1 charged more amount for their additional services.

χ2cal=13.83

DOF=k-m-1

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

=14-0-1
=13

χ2tab=21.22
χ2cal< χ2tab
13.83<21.22

At 5% level of significant, the Ho is Accepted..

Decision:(H1): There is no significance difference between the occupation of the


customer and the reason for leaving the bank because they charged more amount for their
additional services.

Q.3. Because of less number of branches and ATM station proximity.

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

Ho: There is no significant difference between the occupation of the bank customers and
the reason for leaving the bank because of less number of branches and ATM station
proximity.

H1: There is no significant difference between the occupation of the bank customers and
the reason for leaving the bank because of less number of branches and ATM station
proximity.

Businessman Govt. Others Private Job Student Total


Servant

Strongly Agree 5 4 2 3 2 16
Agree 6 7 4 5 3 25
Neither Agree 7 3 4 2 1 17
Nor Disagree
Disagree 6 7 3 10 9 35
Strongly 1 3 0 2 1 7
Disagree
Total 25 24 13 22 16 100
Table 4-3 less number of branches and ATM station proximity.

Fo Fe (Fo-Fe) (Fo-Fe)2 ( Fo-Fe) 2/Fe

5 4 1 1 0.25
4 5.904 0.096 0.0093 0.0016

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

2 6
3 6.08 -1.08 1.1664 0.19
2 5
6 6.25 -1.25 1.5625 0.25
7 6 1 1 0.17
4 8.75 0.25 0.625 0.071
5 9
3 8.25 1.75 3.0625 0.74
7 10
3 6.29 0.71 0.5041 0.08
4 7
2 15.21 -6.21 38.56 2.53
1
6 9
7 12.95 -2.95 8.705 0.67
3 10
10 7.7 2.3 5.39 0.69
9 5.6 3.4 11.56 2.06
1 7 0 0
3
0
2
1 7
7.66
Table 4-3.1 less number of branches and ATM station proximity.

χ2cal=7.66

DOF=k-m-1
=13-0-1

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

=12

χ2tab=19.07

χ2cal< χ2tab
7.66<19.07
At 5% level of significant, the Ho is Accepted..

Decision :( H1): There is no significant difference between the occupation of the bank
customers and the reason for leaving the bank because of less number of branches and
ATM station proximity.

A. Due to improper infrastructure facility.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

A
Strongly Disagree
Disagree
8 7 Neither Agree nor
Disagree
Agree
Strongly Agree

34
38

13

Chart 5-A- Improper infrastructure facility

B. Due to improper behavior of bank employees.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

B
Strongly Disagree
Disagree
5 Neither Agree nor
15 Disagree
Agree
Strongly Agree

25

36

19

Chart 5-B- improper behavior of bank employees

C. Because of taking more time in clearing the cheque.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

C
Strongly
Disagree
Disagree
4
10 Neither Agree
nor Disagree
14
Agree
Strongly Agree

37

35

Chart 5-C- Taking more time in clearing the cheque.

D. Because of keeping improper record of past transaction.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
34 34
29

10

2 1
0
Strongly Disagree Neither Agree Agree Strongly Agree
Disagree nor Disagree

Chart 5-D- keeping improper record of past transaction.

E. Because of more queuing time.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

50

40

30
Count

48
20

10 21
15
12
4
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

Chart 5-E- more queuing time.

F. Because of improper security in bank.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
34
32

10
16 16

2
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

Chart 5-F- improper security in bank.

G. Because they charged more amount for their additional services.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

30

25

20
Count

15
28
24
22
10
17

5 9

0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

Chart 5-G- charged more amount for their additional services.

H. Because of poor Net-Banking service.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

50

40

30
Count

43
20

24 25
10

3 5
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree

Chart 5-H- poor Net-Banking service.

I. Because of poor Tele-Banking service.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
36

30
26

10

4 4
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree

Chart 5-I- poor Tele-Banking service.

J. Because of poor ATM service.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
34
30

10 21

9
6
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

J
Chart 5-J- poor ATM service.

K. Due to lack of credit card facility.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

50

40

30
Count

20 41

27
23
10

4 5
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

Chart 5-K- lack of credit card facility.

L. Because of less number of branches and ATM station proximity.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
35

25

10
16 17

0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

Chart 5-L- less number of branches and ATM station proximity.

M. Because of account operating charges.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
34

27
23
10

10
6

0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree

Chart 5-M- account operating charges.

N. Because of low interest rate on deposit.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
37

28

10 19

12

4
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree

Chart 5-N- low interest rate on deposit.

O. Due to lack of locker facility.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
34
29

10 21

11
5
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

Chart 5-O- lack of locker facility.

P. Due to lack of money transfer facility.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20

32
30 30

10

0 1

Strongly Disagree Neither Agree Agree Strongly


Disagree nor Disagree Agree

Chart 5-P- lack of money transfer facility.

Q. Because of Rumor.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20

33

25

10 20

15

0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree

Chart 5-Q- Because of Rumor.

R. Because of poor financial condition of bank.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
37

10 21
19

14

0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

Chart 5-R- poor financial condition of bank.

S. Due to uncooperative Staff member.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
37

26
22
10

11

4
0
Strongly Disagree Neither Agree Agree Strongly Agree
Disagree nor Disagree

S
Chart 5-S- uncooperative Staff member.

T. Due to poor service of demate account.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
34
28 29

10

5 4
0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

T
Chart 5-T- poor service of demate account.

U. Due to unsatisfactory time duration of bank.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

30

25

20
Count

15 29 29
28

10

5
8
6

0
Strongly Disagree Neither Agree Strongly
Disagree Agree nor Agree
Disagree

Chart 5-U- unsatisfactory time duration of bank.

V. Due to lack of information given by bank.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20

33
31

25
10

2
0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree

Chart 5-V- lack of information given by bank.

W. Due to minimum amount of withdrawal facility from ATM machine.

Graphical Representation :

By Kartik Sompura; Virji Chaudhary; Varthy Tandel


BRM Report

40

30
Count

20
37

27

10
16
13

0
Strongly Disagree Neither Agree Agree Strongly
Disagree nor Disagree Agree

Chart 5-W- withdrawal facility from ATM machine.

By Kartik Sompura; Virji Chaudhary; Varthy Tandel

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