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2009 Magic Quadrant for E-Service Suites

2009 Magic Quadrant for E-Service Suites

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IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers “One Right Answer” to customer and service agent questions across a variety of interaction channels, today announced that the company has been positioned inGartner’s 2009 Magic Quadrant for e-Service Suites. The report, entitled “Magic Quadrant for e-Services Suites”, was authored by Johan Jacobs and Michael Maoz and published on September 11, 2009.
IntelliResponse Systems Inc., provider of the patented Instant Answer Agent that delivers “One Right Answer” to customer and service agent questions across a variety of interaction channels, today announced that the company has been positioned inGartner’s 2009 Magic Quadrant for e-Service Suites. The report, entitled “Magic Quadrant for e-Services Suites”, was authored by Johan Jacobs and Michael Maoz and published on September 11, 2009.

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Published by: IntelliResponse Systems Inc. on Dec 17, 2013
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12/17/2013

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25 Adelaide Street East - 20
th
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 Toronto
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 ON
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 M5C 3A1 www.intelliresponse.com 1-866-454-0084
2009 Magic Quadrant for E-Service Suites
(Toronto) September 29, 2009
 — 
 IntelliResponse Systems Inc., provider of the patented
Instant Answer Agent that delivers “One Right Answer” to customer and service agent
questions across a variety of interaction channels, today announced that the company has  been positioned inGartner 
s 2009 Magic Quadrant for e
-Service Suites. The report,
entitled “Magic Quadrant for e
-
Services Suites”, was authored by Johan Jacobs and
Michael Maoz and published on September 11, 2009. The Magic Quadrant for E-Service Suites presents some of the main software vendors that should be considered by organizations seeking to develop any of the following self-service channels:
 Knowledge base for self-service
 E-mail response management
 Web chat
 Collaborative browsing
 Virtual assistants
 Short Message Service (SMS) and multimodal communication
 Interaction recording According to the report, the knowledge base for self-service is the most important component of the e-service stack. The report goes on to note that t
he delivery of “one right answer” is extremely critical in self 
-service channels.
IntelliResponse’s patented Instant Answer Agent technology delivers “One Right Answer” to consumer and customer service agent questions – 
 24 hours a day, 7 days a week across a wide array of assisted and self-service channels.
“We are honored to be included in this year’s Magic Quadrant for e
-
Services Suites,”
said David Lloyd, President of IntelliResponse.
“Our unique “One Right Answer”
capability provides a consistent customer experience across corporate web sites, agent desktops, social media platforms and mobile devices. This unique multi-channel capability continues to help our client base increase sales, reduces service costs and
increase customer satisfaction.”
 
About IntelliResponse Systems Inc.
 IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions.
The company’s Instant Answer Agent,
an industry leading On Demand software platform, allows consumers on web sites and

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