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2009 Magic Quadrant for E-Service Suites
(Toronto) September 29, 2009
Instant Answer Agent that delivers “One Right Answer” to customer and service agent
questions across a variety of interaction channels, today announced that the company has been positioned inGartner
’s 2009 Magic Quadrant for e
-Service Suites. The report,
entitled “Magic Quadrant for e
Services Suites”, was authored by Johan Jacobs and
Michael Maoz and published on September 11, 2009. The Magic Quadrant for E-Service Suites presents some of the main software vendors that should be considered by organizations seeking to develop any of the following self-service channels:
Knowledge base for self-service
E-mail response management
Short Message Service (SMS) and multimodal communication
Interaction recording According to the report, the knowledge base for self-service is the most important component of the e-service stack. The report goes on to note that t
he delivery of “one right answer” is extremely critical in self
IntelliResponse’s patented Instant Answer Agent technology delivers “One Right Answer” to consumer and customer service agent questions –
24 hours a day, 7 days a week across a wide array of assisted and self-service channels.
“We are honored to be included in this year’s Magic Quadrant for e
said David Lloyd, President of IntelliResponse.
“Our unique “One Right Answer”
capability provides a consistent customer experience across corporate web sites, agent desktops, social media platforms and mobile devices. This unique multi-channel capability continues to help our client base increase sales, reduces service costs and
increase customer satisfaction.”
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions.
The company’s Instant Answer Agent,
an industry leading On Demand software platform, allows consumers on web sites and