25 Adelaide Street East - 20
M5C 3A1 www.intelliresponse.com 1-866-454-0084
Increases in customer loyalty, trust, and engagement by delivering a 360° view of community and company content.
Proactive brand management via effective community management and rapid publishing of official answers.
“We are thrilled to
bring the power of the IntelliResponse platform to the market to
empower organizations to quickly and effectively address their customers’ questions with ’One Right Answer,’” said Henry Bruckstein, Director of Alliances at Lithium
with the Lithium platform, a single search can identify
knowledge within the community and company’s knowledge base to dramatically improve customer satisfaction and reduce support costs.”
Lithium is now an official member of the IntelliResponse partner network.
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions.
The company’s Answer Suite
technology is an industry leading On Demand software platform that allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer
regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.
Some of the world’s most recognized corporate brands and higher education institutions
trust their customer experience management needs to IntelliResponse
including ING Direct, TD Canada Trust, Charter Communications, Computer Associates, Penn State University, The Ohio State University and Harvard University Extension School. For more information, visitwww.intelliresponse.com.
About Lithium Technologies
Lithium is the leading provider of Social CRM solutions for the enterprise. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision and PayPal, Lithium is delivering the next generation of customer relationship management by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and
support on the company’s behalf.
As a result, businesses measurably improve their marketing and sales, accelerate innovation, and increase customer satisfaction. Lithi
platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand. Founded in 2001, Lithium is privately held with headquarters in Emeryville, California. For more