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KMWorld’s “100 Companies that Matter”
(Toronto) March 16, 2010
Answer Suite that delivers “One Right Answer” across a variety of
customer interaction channels, announced today that KMWorld has named the
company’s web self
service technology in their 10th annual listing of “100 C
that Matter in KM.”
Award winners are selected by KM practitioners, theorists, analysts, vendors and their customers and colleagues.
“In today’s knowledge economy, IntelliResponse does more than simply throw
sophisticated technology at its customers, it provides real solutions through inspired
planning and execution throughout the entire constituency chain,” said Hugh McKellar,
KMWorld editor in chief.
IntelliResponse’s patented question and answer technology delivers “One Right Answer”
24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms.
“At IntelliResponse we believe that
next generation knowledge management requires a
commitment to helping customers succeed,” said David Lloyd, President of
“This involves a laser sharp focus on empowering organizations to truly
enhance and improve the customer experience through innovative self-service
The IntelliResponse Answer Suite goes beyond traditional search engine and FAQ solutions to provide a truly innovative customer experience based on the goal of
delivering one right answer to customers’ question
s, regardless of the many ways those questions may be asked. The 2010 list of 100 companies that matter in knowledge management is featured in the March issue of KMWorld and at www.kmworld.com.
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions.
The company’s Instant Answer Agent,
an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer
regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 75 million+ questions with One Right