25 Adelaide Street East - 20
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Patricia Seybold Group
Customer Service Star Q1
(Toronto) June 18, 2009
IntelliResponse Systems Inc., the provider of the Instant
Answer Agent, today announced that the Patricia Seybold Group, a Boston-based consulting and research firm specializing in helping Fortune 500 companies with their e-
business strategies, has named IntelliResponse it’s “customer service star”
in its most recent quarterly report analyzing the health and success of the major software providers in the customer service technology space. In the Customer Service Company and Product Update
“IntelliResponse had its best quarter ever and prospects look good for continuing success.”
The report highlights IntelliResponse as one of only two providers that outperformed during a low-growth first quarter in the KM-based customer service technology sector.
“IntelliResponse continued to grow despite an economic downturn where sales cycles
have lengthened as buyers became more deliberate in their decision makin
“Software as a Service (SaaS) deployments, such as those offered by
IntelliResponse, with lower costs and faster returns, may be the key to speed these
The report also goes on to council companies that customer service is
a true “recession fighter,” and that delivering excellent service across all available channels is key to
customer retention, satisfaction and loyalty, as well as to reducing the cost to serve customers.
“The recession fighting benefits of strong service t
echnology combined with the benefits of low initial costs, fast deployments and, therefore, fast returns and low ongoing costs create winning situations for SaaS customer service suppliers like IntelliResponse and
their customers,” concludes Kramer.
telliResponse, we believe strongly that the path to exceptional customer service begins with delivering the right information to the right customer via the channel of their
choosing,” said David Lloyd, President of IntelliResponse. “We look forward to
inued growth as more organizations experience the benefits of delivering “One Right Answer” to their customers online and contact center inquiries.”
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of