25 Adelaide Street East - 20
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TMC’s 2009 IP Contact Center
Technology Pioneer Award
(Toronto) December 1, 2009
Instant Answer Agent that delivers “One Right Answer” across a variety of customer
interaction channels, announced today that Technology Marketing Corporation (TMC)
has named the IntelliResponse Instant Answer Agent as a recipient of a 2009 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions.
Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.
IntelliResponse’s patented question and answer technology delivers “One Right Answer”
24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms.
“Being honored as a TMC 2009 IP Contact Center Technology Pioneer Award recipient
is a strong validation of our ability to empower organizations to deliver exceptional
customer service,” said David Lloyd, President of IntelliResponse. “Whether it’s
deployed on organizational web sites, social media destinations, mobile phones or agent desktops, our unique question and answer platform can help improve customer interactions company-
The 2009 IP Contact Center Technology Pioneer Award recognizes companies that have created a truly valuable, successful IP contact center product or service.
“TMC is pleased to recognize IntelliResponse with an IP Contact Cente
r Technology Pioneer Award. The IntelliResponse Instant Answer Agent has been designed with the needs of the contact center market in mind and the potential of IP behind it making it
deserving of this significant honor,” said Nadji Tehrani, Executive Group
Publisher and Editor-in-Chief of Customer Interaction Solutions.
“Technology is the key to the success of any contact center so it is my pleasure to
recognize IntelliResponse for bringing advanced, original technology to market while providing high qualit
y and superior service delivery,” continued Tehrani.
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions.
The company’s Instant Answe
r Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer