Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword
Like this
0Activity
0 of .
Results for:
No results containing your search query
P. 1
Virtual Agent Software Provider IntelliResponse Celebrates 150th Customer Win

Virtual Agent Software Provider IntelliResponse Celebrates 150th Customer Win

Ratings: (0)|Views: 26|Likes:
IntelliResponse Systems, the leading provider of virtual agent technology solutions for the enterprise, is pleased to announce the addition of its 150th enterprise customer, bringing the total number of customer-facing deployments of IntelliResponse Virtual Agents to more than 365
IntelliResponse Systems, the leading provider of virtual agent technology solutions for the enterprise, is pleased to announce the addition of its 150th enterprise customer, bringing the total number of customer-facing deployments of IntelliResponse Virtual Agents to more than 365

More info:

Published by: IntelliResponse Systems Inc. on Dec 17, 2013
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOCX, PDF, TXT or read online from Scribd
See more
See less

12/17/2013

pdf

text

original

 
 
25 Adelaide Street East - 20
th
 Floor
 –
 Toronto
 –
 ON
 –
 M5C 3A1 www.intelliresponse.com 1-866-454-0084
Virtual Agent Software Provider IntelliResponse Celebrates 150th Customer Win
 Record Demand for its Award-Winning Enterprise Virtual Agent Software Helps Company Achieve Industry Leading Milestone
 
TORONTO, Ontario
 – 
 Jan 16, 2013
 
 – 
 IntelliResponse Systems, the leading provider of virtual agent technology solutions for the enterprise, is pleased to announce the addition of its 150th enterprise customer, bringing the total number of customer-facing deployments of IntelliResponse Virtual Agents to more than 365. With its patented one right answer approach, the IntelliResponse Virtual Agent software  platform delivers a single, accurate, and approved answer to self-service questions posed across a wide array of customer interaction channels, including corporate websites, voice and text enabled mobile applications, social media platforms like Facebook, and agent desktop environments. The result is the delivery of profitable online conversations for a growing list of enterprise clientele that now numbers 150.
“Consumers have come to expect that organizations deliver a consistent, “Siri”
-like self-
service experience across all support channels,” explains Dav
id Lloyd, CEO of
IntelliResponse. “Among the large enterprises and leading public institutions we speak with every day, we’ve seen an accelerated adoption of online self 
-service strategies,  particularly in the mobile and social channels. As more and more customer interactions originate online, we continue to enjoy unprecedented demand for our patented approach
to delivering Virtual Agent technology to the enterprise.”
 Virtual agents represent a rapidly growing market that spans a wide range of industries, and Gartner Research predicts that by 2015, 50% of online customer self-service search activities will be conducted by virtual agents
1
.
IntelliResponse’s industry
-leading number of customer deployments demonstrates that enterprise corporations are seeing significant value added from virtual agents to their overall customer service program.
“In terms of industries, we’re seeing significant interest from B2C enterprises like banks, credit unions, P&C insurers, utilities, ecommerce, and retail organizations,”
said Mike
Hennessy, Vice President, Marketing at IntelliResponse. “From a customer service
 perspective, the major challenge these organizations face is finding a way to efficiently deliver an outstanding self-service experience across all their interaction channels and
1
 
Gartner Research (2012). “Predicts 2012: CRM Customer Service and Support Staggers into the Posthuman Age.” http://www.gartner.com/it/page.jsp?id=1929014
 

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->