worldwide competition to redesign their business processes and their cooperation withsuppliers. Therefore, new pragmatic methods and tools are needed on three levels:1.
Support for strategic Make-or-Buy decisions for complex parts and components.2.
Support methods and tools for the organization and management of the suppliers.3.
Adaptation and integration of operational Information and Communication Tools(ICT) for the operative management of product logistic, quality, and administrativeinformation between the MM-SMEs and their suppliers.The project is divided into six tasks:1.
Current State and Requirements.2.
Make-or-Buy Tool (in parallel to).4.
Validation and Demonstration.
What is Benchmarking?
Benchmarking can somewhat philosophically be defined as follows (APQC, 1992):
Benchmarking is the practice of being humble enough to admit that someone else is better at something, and being wise enough to learn howto match them and even surpass them at it.
This definition captures the essence of benchmarking, namely learning from others.The core of the current interpretation of benchmarking is:- 2 -