What This Handbook Is About
This handbook is about helping organizations achieve Process Excellence.
It isdesigned to be used by process professionals who help clients make thetransition from traditional, functional approaches to a process-centeredapproach to work. The handbook provides a framework — the ProcessExcellence Principles — for developing and implementing innovativeprocesses that set organizations apart in the marketplace.
Mind-Set, Not Methodology
The principles are not step-by-step instructions.
They represent a mind-set thatworks across methodologies, tools, industries and core business processes.This mind-set will help process professionals make the kind of decisions intheir work that will lead to superior processes and Process Excellence.The Process Excellence Principles provide a common language andfoundation for all of Andersen Consulting’s process professionals.Ultimately, the principles will play an important role in the effort to makeclients — and Andersen Consulting — more successful in a competitiveworld.
How This Handbook Relates to OtherProcess Competency Materials
•This handbook replaces the previous
Process Handbook
.•This handbook is intended to be an adjunct to the Process Excellence Principles course. Thehandbook goes into greater detail on some topics than the course, but the structure of thehandbook closely parallels the course.•Finally, there are some references in this handbook to materials from other sources,such as the
Business Integration Methodology
. It is possible that some of thesereferences will become obsolete over time as those other materials evolve.
“Processes are the keyorganizational themefor companies in the21st century. Excellencein processes is what’sgoing to distinguishsuccessfulorganizations from thealso-rans. Andcapability at helpingcompanies achieveProcess Excellence iswhat’s going todistinguish leadingconsulting companiesfrom those sweeping upafter the elephants.”
Dr. Michael Hammer atthe Andersen ConsultingGlobal ConsultingSeminar, 1997
What This Handbook Is About
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Hi, I would be interested in reading the whole article as a PDF. Would you be willing to share it. Thanks Alex Del Rosario (adelrosario@trianglemfg.com)
Hi, Will be thankful if you could share as PPT/PDF for uninterrupted reading & understanding (wawtta@gmail.com) Thanks and Brgds, Bhavesh Antani
Hi, I would love to go thru this book as a PDF at least for uninterrupted reading/ understanding. Will be glad if you could share as one... wawtta@gmail.com Brgds/Bhavesh Antani
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I would also like a copy of this if it is available - mbailey@opers.org Thank you!