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Table Of Contents

Introduction
Format of the PIN
Users of the PIN
Resources for PIN Users
Communicating with PIN Forms
The Process Improvement Notebook
Forming Quality Teams
Quality Team Charter
Team Composition
Team Meeting and Action Plan
Team Member Self Assessment Survey
Identifying and Segmenting Customers
Who Are Our Customers?
Customer Affinity Diagram
Identifying Customer Requirements
Customer Background Information
Customer Interview Form
Product/Service Assessment Form
Quality Characteristics Worksheet
Selected Processes
Brainstorming Form
Multivoting Worksheet
Flow Chart
Cause and Effect Diagram
Establishing Data Collection Procedures
Outcome and Output Measures
Process Measures
Data Collection Plan
Collecting and Analyzing Data
Data Collection Sheet
Check Sheet
Pareto Chart of Causes of Quality
Histogram Worksheet
Scatter Diagram Worksheet
Run Chart
Variables Control Chart (X and R)
Variables Control Chart (X and s)
Attribute Control Chart
Taking Action on Special and Common Causes
References
Appendix: Team Dynamics Forms
Team Development Plan
Team Dynamics Survey
Tally Sheet for the Team Dynamics Survey
Summary of the Team Dynamics Survey
Graph of the Team Dynamics Survey
Team Dynamics Action Plan
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The Process Improvement Notebook (PIN)

The Process Improvement Notebook (PIN)

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Published by Dudu Zerah

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Published by: Dudu Zerah on Aug 30, 2009
Copyright:Attribution Non-commercial

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10/19/2011

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