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KenTeam Page 1August 30
Optimize 2002
Leo Smeets - Managing Director KenTeamMartin Jacobs - Manager OperationsCustomer Relation Management HewlettPackardChallengeCreating a simulated environment for HP todesign business models and strategies forlong-term competitive advantage
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KenTeam Page 2August 30
Optimize 2002
Introduction
Project approach
Process model
The Challenge
Questions
 
KenTeam Page 3August 30
Optimize 2002
Ken TeamBUSINESS PROCESSDocumentation and
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