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Standard Life Investments Ltd
Process & Cultural Change
Brian Reid 08/10/02
 
 
Introduction
Our story – putting and
keeping
business
process
improvement on theagenda
Cultural change along the way
Our successes
 -
 
Scene Set
Standard LifeAssurance Co(Life & Pensions)Standard Life BankStandard Life HealthcareStandard LifeInvestmentsStandard LifeGroup
Standard Life Group – approx. 11,000 employees
Standard Life in the UK
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