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A Leader's Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance

A Leader's Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance

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This book is your guide to knowledge management for the future leaders of your organization. In other words, it ensures that they will know what you know and be able to apply your experiences to similar encounters in their time.
This book is your guide to knowledge management for the future leaders of your organization. In other words, it ensures that they will know what you know and be able to apply your experiences to similar encounters in their time.

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Categories:Types, Business/Law
Published by: Business Expert Press on Sep 01, 2009
Copyright:Traditional Copyright: All rights reserved

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05/11/2014

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Contents
List of Figures 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
PART 1: DRAWING ON THE PAST
Chapter 1: Where Is the Knowledge? . . . . . . . . . . . . . . . . . . . . . . . . .3Chapter 2: Organize What? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Chapter 3: What Types of Knowledge Exist? . . . . . . . . . . . . . . . . . .29
PART 2: LEADING TODAY’S KNOWLEDGE WORKERS
Chapter 4: Simple Ideas That Work in Complex Environments . . . .45Chapter 5: Do You Really Want to Know What You Know? . . . . . .61Chapter 6: Tools, Tactics, and Techniques: Tried and Tested . . . . . . .77
PART 3: ENHANCING FUTURE PERFORMANCE
Chapter 7: Guiding Organizations Into the Future . . . . . . . . . . . . .91Chapter 8: The Future Is Just a Day Away . . . . . . . . . . . . . . . . . . .105Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 Appendix B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Appendix C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
References 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Index 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
 
Welcome
 Welcome to
 A
 
Leader’s 
 
Guide 
 
to
 
Knowledge 
 
 Management 
:
Drawing 
 
on
 
the 
 
Past 
 
to
 
Enhance 
 
Future 
 
Performance 
. We are delighted that you havedecided to embark on this journey of discovery. We hope that you enjoy this book as much as we enjoyed writing it! At a recent conference, the keynote speaker suggested that just abouteverything that needed to be known about
Knowledge 
 
 Management 
already existed. We think he was referring to the seminal works in the domain,such as Nonaka and Takeuchi’s
The Knowledge-Creating Company 
(1995),O’Dell and Grayson’s
If  
 
Only 
 
W
 
Knew 
 
What 
 
W
 
Know 
(1998), Daven-port and Prusak’s
Working 
 
Knowledge 
(1998), and perhaps a few others.He suggested there was no need for any more books, but rather executivesshould start applying the ideas that already existed. Ironically, he was atthe conference to promote his new book about managing knowledge! We agree that ample resources exist for the executive who wishes tomanage his or her organizational intellectual property. Perhaps we shouldqualify this statement. We know that proven tools and techniques exist tomanage today’s knowledge assets. But what about the future? Will today’sbabyboomer-based practices pass the test of time? Are our current pro-cesses the most relevant ones for the next generation of organizationalleaders?This book builds on the many great works in the knowledge manage-ment domain; however, it is unique in that we focus on what we shouldbe doing now (or soon) to ensure the next generation of organizationalleaders
knows what we knew 
. In other words, are we creating organiza-tional memories today that will be useful to the leaders who follow us? We have worked diligently to provide a concise, no-nonsense view of knowledge management. Given that we believe that information over-load is a challenge confronting many leaders today, we did not want tocontribute to the bombardment. To that end, we have carefully selectedthe material we included to ensure it will be valuable for you. For those who desire more knowledge, we have included a comprehensive list of 
 
more than 100 references. We have also highlighted what we consider the
must-read 
books in the domain. If we mention a book by title, that is ourrecommendation for you to add it to your reading list. We would be remiss if we did not acknowledge that many peoplehelped us with this book, some directly and others indirectly. Withoutpeople such as Nick Bontis, Carla O’Dell, Bob Buckman, Steve Den-ning, Dave Snowden, and many other authors, we would not have had afoundation from which to build—thanks for your hard work and inspi-ration. A special thanks goes to Sandy Lambert, who helped us developthe material for Chapter 7. Finally, we thank the team at Business ExpertPress, especially David Parker and Mason Carpenter, for their advice andpatience as we developed the manuscript.—John and JoAnn
xii Welcome

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