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A+ HARDWARE
Exam 220-301Covers 2003 A+ Objectives
 
 
 2
IDENTIFYING, ADDING AND REMOVING SYSTEM COMPONENTS
............ 8
 
Inside the PC
........................................................................................ 8
 
1. Motherboard components
.................................................................... 8
 
2. Different types of memory
.................................................................... 9
 
3. Connectors, jumpers, and switches
.................................................... 10
 
4. Devices and their connectors
............................................................. 11
 
5. Casing types and adapter cards
......................................................... 13
 
Summary
............................................................................................. 14
 
Power supplies, storage, and display devices
..................................... 15
 
1. Power supply characteristics
.............................................................. 15
 
2. Different types of storage devices
...................................................... 15
 
3. Display devices
................................................................................. 19
 
Summary
............................................................................................. 20
 
System boards and power supply units
............................................... 22
 
1. Replacing system boards
.................................................................. 22
 
2. Replacing power supplies and fans
.................................................... 23
 
Summary
............................................................................................. 25
 
Installing storage devices
................................................................... 26
 
1. Installing and removing storage devices
............................................. 26
 
2. DVDs, tape drives, and removable storage
......................................... 29
 
Summary
............................................................................................. 31
 
Adding adapters and input devices
..................................................... 33
 
1. Adding and removing input devices
.................................................... 33
 
2. Adding and removing adapters
.......................................................... 34
 
Summary
............................................................................................. 35
 
1. Adding and removing input devices
.................................................... 36
 
2. Adding and removing power sources
.................................................. 37
 
Summary
............................................................................................. 39
 
Storage devices and adapters for portable systems
............................ 40
 
1. Installing and upgrading memory
........................................................ 40
 
2. Installing storage devices
.................................................................. 41
 
3. Installing PC cards
............................................................................ 42
 
Summary
............................................................................................. 43
 
DIAGNOSING AND TROUBLESHOOTING
................................................ 45
 
Troubleshooting the system board
...................................................... 45
 
1. System board symptoms
................................................................... 45
 
2. Configuration and hardware checks
................................................... 47
 
3. Troubleshooting field replaceable units
............................................... 49
 
Summary
............................................................................................. 50
 
Power supply, port, and cable problems
.............................................. 51
 
1. Troubleshooting the power supply unit
................................................ 51
 
2. Port symptoms, basic and Windows checks
........................................ 52
 
3. Troubleshooting USB ports
................................................................ 54
 
 
 3
4. Troubleshooting infrared ports
........................................................... 56
 
5. Troubleshooting FireWire ports
.......................................................... 56
 
Summary
............................................................................................. 57
 
Peripheral and display device problems
.............................................. 59
 
1. Troubleshooting scanners and tape drives
.......................................... 59
 
2. Troubleshooting input devices
............................................................ 61
 
3. Troubleshooting display devices
........................................................ 63
 
Summary
............................................................................................. 65
 
Networking, modem, and SCSI problems
............................................. 66
 
1. Troubleshooting a NIC
....................................................................... 66
 
2. Troubleshooting SCSI devices
........................................................... 68
 
3. Troubleshooting a modem
................................................................. 70
 
Summary
............................................................................................. 71
 
Resolving video and sound problems
................................................. 73
 
1. Troubleshooting a sound card
............................................................ 73
 
2. Troubleshooting video
....................................................................... 74
 
Summary
............................................................................................. 76
 
Troubleshooting storage and cooling devices
..................................... 77
 
1. Troubleshooting floppy disk drives
..................................................... 77
 
2. Troubleshooting HDDs, CD, and DVD drives
...................................... 79
 
3. Troubleshooting cooling systems
....................................................... 81
 
Summary
............................................................................................. 83
 
Troubleshooting notebook computers
................................................ 84
 
1. General troubleshooting procedures
................................................... 84
 
2. Troubleshooting power supplies
......................................................... 85
 
3. Troubleshooting devices
.................................................................... 86
 
4. Troubleshooting drives
...................................................................... 87
 
5. Troubleshooting ports and sound systems
.......................................... 88
 
Summary
............................................................................................. 90
 
Gathering information and troubleshooting
......................................... 92
 
1. Tools for diagnosis and repair
............................................................ 92
 
2. Information gathering
........................................................................ 94
 
3. Troubleshooting the boot process
...................................................... 94
 
4. Troubleshooting FRUs
....................................................................... 95
 
Summary
............................................................................................. 96
 
PRINTERS, MAINTENANCE and SAFETY ISSUES
................................ 97
 
Printer technologies
............................................................................ 97
 
1. Printer types and basic mechanics
..................................................... 97
 
2. Dot-matrix printers
............................................................................ 99
 
3. Ink-jet printers
................................................................................. 100
 
4. Laser printers
................................................................................. 100
 
5. Specialized printing technologies
..................................................... 102
 
Summary
........................................................................................... 102
 
Printer interfaces, options, and upgrades
.......................................... 104
 
1. Printer interfaces
............................................................................. 104
 
2. Printer options and upgrades
........................................................... 106
 
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