The transformed input recources are the customers, Information onthe forms and telephone lines. The transforming recources are – Sales Manages, sales people,customer care people and all equipment needed to process theinformation like computers and other hardware.
The transformation process is mailny the input of the customerinformation in the system and the activation of the phone line.
The output is the provision of the telephone service that thecustomer enjoyes.
The volume of such an operation is commonly high. But in this caseit is low varying from 60 to 70 new connections each month. Thiscould be considered as not so good for a telecommunicationscompany but since Telepassport is a small company even if thevolume is below the expected it is still the expected one.
The variety of a telephone service is low because it is a relevantlystandardized service always offered the same way. There are only
Operations and Quality managementPage 3