UGC

A PROJECT REPORT Submitted by MOHIT BHATI BBA (G) V SEM 08224201711 In partial fulfillment for the award of the degree Of BACHELOR OF BUSINESS ADMINISTRATION (BBA)

CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW BATCH:-2011-14 GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY DECEMBER 2013

UNIVERSITY OF GRANTS COMMISSION

A PROJECT REPORT

Submitted by SATISH TANWAR BBA (G) V SEM 03424201711

In partial fulfillment for the award of the degree Of BACHELOR OF BUSINESS ADMINISTRATION (BBA)

CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW BATCH:-2011-14 GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY DECEMBER 2013

A PROJECT REPORT ON

A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT AT KOUTONS INDIA LIMITED

Submitted in the partial fulfillment for the award of the degree of BACHELORE OF BUSINESS ADMINISTRATION

UNDER THE GUIDANCE: Ms. Sonia Goswami Faculty Management (CPJCHS )

SUBMITTED BY: Satish Tanwar Enrol No.: 03424201711 BATCH No.-2011-2014

CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY Plot No. OCF sector A-8,Narela New Delhi-40