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TOPdesk Magazine 2008 Issue 3

TOPdesk Magazine 2008 Issue 3

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Published by TOPdesk
Cuil Developments, PDA and Barcode Scanner, SaaS Security, Service Management Citizen Support, The Future of Development, Tips and tricks: Sorting Overviews, TOPdesk on Tour 2008
Cuil Developments, PDA and Barcode Scanner, SaaS Security, Service Management Citizen Support, The Future of Development, Tips and tricks: Sorting Overviews, TOPdesk on Tour 2008

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Published by: TOPdesk on Dec 30, 2013
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October 2008
, Issue 3, Volume 10
Looking Towards the Future of Development
/ TOPdesk on Tour Report / SaaS Security /
TOPdesk on the Go
/ Trends
New Generation Software
New software
If you want to start using a new piece of software, you most
likely nd yourself a CD and click setup.exe. You wait for a bit, restart your computer and you’re ready to go. This is, however, only one of the possibilities. In the past few years, other ways of using software have presented themselves. For instance, you do not always have to locally install software to be able to use it. In some cases, the application is installed on a central server in the organization and is then accessible from your PC, laptop or PDA. It’s web-based software, and all you need in order to work with it is a browser and login data. In addition, the amount of online software and number of SaaS services are growing. With SaaS,  you not only outsource the installation of the software, but also its maintenance.This relatively new form of software inuences the way in which software is developed and marketed. Functionalities that are common in a windows environment turn out to be difcult to programme in a web interface. One example of this is the right-click menu. Security also plays a big role, especially for SaaS services. If you entrust your condential information to a third party, it is all the more important that these data are secure. This edition of TOPdesk Magazine explores the possibilities, challenges and risks associated with the new generation of software. What should you look for when choosing a SaaS  provider? What is the latest in the world of SOA? In addition, we reveal how the development department at TOPdesk combines the possibilities of web-based software with the  functionalities of a windows interface and how they use mangos to make it all happen.
Niek Steenhuis
TOPdesk Magazine, a service management platform, discusses subjects that are topical in the world of professional service desks in IT, facilities and other service providing organizations. TOPdesk Magazine is intended for managers, service desks employees, facilities organizations and electronic city councils - anyone who is involved with supporting customers on a daily basis. This concerns both the processes and the technology behind these services.
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TOPdesk Magazine is a TOPdesk publicationtel: +31 15 270 09 00email:
Editorial board
 Amanda Dirkse, Niek Steenhuis
Martin Beijering, Carrie Brandt, Rianne van Dijk, Fred Epe, Miriam de Hoogh, Johanna Kirn, Henrieke Korten
Carrie Brandt, Clare Donald, Fred Epe, Niek Steenhuis
Cathy van den Berg, Louise van der Laak
 Erik Pols, Glen Young
This magazine is printed on FSC-certifed paper,
using an eco press with cadmium-free ink for all colours and distilled water instead of alcohol.
Looking Towards the Future of Development
TOPdesk on Tour
TOPdesk on the Go: PDA Module and Barcode Scanner
SaaS Security
Service Management for Citizen Support
Trends: Cuil Developments in Software
Tips + Tricks
Contents October ’08

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