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TOPdesk Magazine 2009 Issue 2

TOPdesk Magazine 2009 Issue 2

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Published by TOPdesk
Leadership amidst a storm, Long term planning, Mail import module, Column: benchmarking, TOPdesk and McDonalds, Who will be your new boss, Tips and tricks: Categorization
Leadership amidst a storm, Long term planning, Mail import module, Column: benchmarking, TOPdesk and McDonalds, Who will be your new boss, Tips and tricks: Categorization

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Published by: TOPdesk on Dec 30, 2013
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02/08/2014

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July 2009
, Issue 2, Volume 11
 Leadership Amidst a Storm: Steering a Different Course
 
/
Module in the Spotlight:
Long-term Planning
 /
Client in Focus:
 McDonald's
STEERING THE RIGHT COURSE
 
2
In my rst year of secondary school I had an unexpected French test. I hadn’t  prepared, so there was nothing else to do but, very inconspicuously, glance over my neighbour’s shoulder to see what he had jotted down. My discretion was obviously not enough: the teacher grabbed the piece of paper from my desk and gave me an F. When you’re out of school, 'borrowing' from your neighbour is suddenly allowed. In fact, it’s even encouraged. Stories on best practices are often the central focus of conferences and books – all of them from people and companies who say “Look, we do things this way. And if you think it’s useful,  you’re free to copy our approach”. What if you are uncertain about a new tool  you're thinking of purchasing? Then you only have to visit a fellow branch who will show you in detail how they use the tool. Now it’s your turn to borrow from your neighbour. The motto of this magazine is “Steering the right course”, in which we elaborate on benchmarking and leadership under changing conditions. Furthermore, we will take you behind the scenes of the world’s most famous hamburger chain. Have fun and be inspired!Niek Steenhuis
TOPdesk Magazine, a service management platform, discusses subjects that are topical in the world of professional service desks in IT, facilities and other service providing organizations. TOPdesk Magazine is intended for managers, service desks employees, facilities organizations and electronic city councils - anyone who is involved with supporting customers on a daily basis. This concerns both the processes and the technology behind these services.
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www.topdeskmagazine.comCOLOPHON
TOPdesk Magazine is a TOPdesk publicationtel: +31 15 270 09 00email:
editorial@topdesk.comEditorial board
 Amanda Dirkse, Niek Steenhuis
Editors
 Arjenne Bastiaansen, Brenda Heeringa, Carrie Brandt, Claudia Funk, Fenneke Gonggrijp, Henrieke Korten, Jelle Draijer, Johanna Kirn, Joop Bindels, Nicola van der Velde, Patrick Mackaaij, Robbert Petterson
Translators
Carrie Brandt, Clare Donald, Nicola van de Velde
Lay-out 
Dutch Designers Collective Beatriz Fernández García,
 
Cathy van den Berg, Jimmy Goedhart
Website
 David Blom, Erik Pols, Ted Erkkila
Borrowing from your neighbour
Dutch Designers Collective
Part of the TOPdesk group of companies
 
 
3
4 News5 Column:
 Benchmarking
6 Module in the Spotlight:
 Long-term Planning
7 Client in Focus:
 McDonald's
9 
Leadership Amidst a Storm: Steering a Different Course
12 Time-Savers
 Module: Mail Import
14 Trends:
Who Will Be Your New Boss?
16
Tips + Tricks
 
Contents July ’099147

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