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TOPdesk Magazine 2010 Issue 3

TOPdesk Magazine 2010 Issue 3

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Published by TOPdesk
Client satisfaction survey, Collaboration or discordance, Everything under control at Océ, Handling complaints with TOPdesk at the District Water Board, IT side of New world of work, Managing changes easier than ever, TOPdesk on Tour, Tips and tricks: search queries
Client satisfaction survey, Collaboration or discordance, Everything under control at Océ, Handling complaints with TOPdesk at the District Water Board, IT side of New world of work, Managing changes easier than ever, TOPdesk on Tour, Tips and tricks: search queries

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Published by: TOPdesk on Dec 30, 2013
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Trends:
The new wo of wok an Une Communcatons /TOPesk on Tou: 9 ctes, 4 countes, ove 400 vstos / Eveythng une conto at Océ Technooges /
 
In this edition:
 August 2010
, Volume 12, Issue 3
Managing changesEasier than ever!
 
2
Editorial
EdiTOriAl
TOPdesk Magazine is a TOPdesk publicationTel: +31 15 270 09 00
 
Email:
etoa@topesk.comChef Eto
 Niek Steenhuis
Etos
 Clare Donald, Nicola van de Velde
Contbutos
 Pouyan Daddeh, Claudia Funk, Patrick Mackaaij, Nienke Deuss, Annemarie Moeijes, Olga Reutelingsperger
layout 
Elise Kerner, Joost Knuit, Dutch Designers Collective
Photogaphy
Pouyan Daddeh, Olga Reutelingsperger, Ted Erkkila
Webste
 David Blom, Erik Pols, Ted ErkkilaThe TOPdesk Magazine covers subjects that are topical in the world of professional service desks in IT, facilities and other service providing organizations. The TOPdesk Magazine is intended for managers, service desk employees, facilities organizations and electronic city councils – anyone who is involved with supporting clients on a daily basis. This concerns both the processes and the technology behind these services.
Want to comment? Go to
www.topeskmagazne.com
Wok an Pay
During the months of May and June, the TOPdesk on Tour bus visited nine football stadiums across four countries in Europe. Over 400 TOPdesk clients attended the event, many of whom were lucky enough to get a peek behind the scenes of the stadium! In this addition of TOPdesk Magazine, David Brown, TOPdesk UK Pre-Sales Manager recaps the highlights of TOPdesk on Tour at the Emirates Stadium in London. TOPdesk clients were also fortunate enough to be given a presentation on TOPdesk version 4.3, including a sneak preview of the new-and-improved Change Management module. But that’s not all. In this edition of TOPdesk Magazine, you can acquire an insight into IT support in the New World of Work, learn all about a unique client that uses TOPdesk to register company accidents and another that registers a range of complaints of an environmental nature. These client success stories are just two examples of the diverse ways that clients use TOPdesk on a daily basis to register all sorts of calls. On a more practical level, nd out how to measure the satisfaction of your clients, as TOPdesk CRM Manager, Daniel Huijbens, discusses the recent customer satisfaction survey that was carried out among some TOPdesk clients and the effects that it has had upon the organization since. Read all this and more – including regular features such as ‘tips and tricks’ and ‘trends’ – in this edition of TOPdesk Magazine.Enjoy reading! Clare Donald.
Dutch Designers Collective
Part of the TOPdesk group of companies
 
 3
4 News
6
Tens:
The IT side of the New World of Work
10
 
Cent n focus:
Everything under control at Océ Technologies
13
 
Coumn:
Collaboration or discordance
14
Client Satisfaction Survey More than worth the effort
16 Moue n the spotght
 Managing changes easier than ever! 20 Handling complaints with TOPdesk at the District Water Board24 TOPdesk on Tour
28
 
Tps + Tcks
Contents August ’10
240610

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