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TOPdesk Magazine 2011 Issue 3

TOPdesk Magazine 2011 Issue 3

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Published by TOPdesk
Change management in the control room, Backpacking for beginners, Creating your own card report, Managing Monkeys, The benefits of collaboration in TOPdesk, The collaboration growth model, TOPdesk 4.4 Simply Working Together, Trendsetter in mental health care, Tips and Tricks
Change management in the control room, Backpacking for beginners, Creating your own card report, Managing Monkeys, The benefits of collaboration in TOPdesk, The collaboration growth model, TOPdesk 4.4 Simply Working Together, Trendsetter in mental health care, Tips and Tricks

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Published by: TOPdesk on Dec 30, 2013
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06/19/2014

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Trendsetter in mental health care /Customer in focus: Managing monkeys /Change Management in the control room /
TOPdesk 4.4:
Simply working together
More in this issue:
 August 2011
, Volume 13, Issue 3
 
 April / Mei 2011
, nummer 2, jaargang 13
 
EDITORIAL
I have never considered myself someone who pays attention to trends. Still, here I am: my smartphone is practically glued to my hand and I am active in just about every form of social media you can think of. You follow trends without even realizing it. Even pensioners have digital television receivers and watch The Antiques Road Show on BBC iPlayer. My mother is on Facebook (to the great annoyance of me and my sister), and my father is always on the lookout for the latest Wii games. Trends are no longer the sole domain of gadget freaks, which means trendsetters devote all their time to coming up with the next big hype.I cannot keep up with the rapid technological developments
of the last few years. When I nally took the plunge and got a
smartphone, the iPad was released. As soon as I got my shiny
new at screen television, all the commercials were telling me
that 3D television is the future. If only I had waited a while…The service management market is also awash with fast-moving trends. Groundbreaking frameworks are popping up left and right, and, thanks in part to new media, the New World of Work is on the up. Every company needs to start making choices: should we get a package for this? How should we position ourselves within the market? Do we even want communal working spaces? Every new development raises new questions.In this edition of TOPdesk Magazine, you can read more about the trends that we encounter with our customers, such as e-Mental Health. Not only that, but we can tell you about the next big hype for 2011: TOPdesk 4.4!I might not be a trendsetter, but if you work for TOPdesk, you are kept up to date on all the great features included in the
next version. Above all, I was one of the rst who was able
to use the latest TOPdesk version. And that is something my mother cannot say!Enjoy the magazine,Nienke DeussEditor in Chief, TOPdesk Magazine
1810
 
 
Creating your own Card report Continue reading on page 26
7
CONTENTS
 
August ’11
 
Continue reading on page 7
2225
3 
NEWS
5 
TRENDS:
 Trendsetter in mental health care9
 The benets of collaboration in TOPdesk
10 
TOPDESK 4.4
: Simply working together15 
TRENDS:
 The collaboration growth model
from chaos to efciency
18
 CUSTOMER IN FOCUS:
 Managing monkeys21
 COLUMN:
 Backpacking for beginners22 Change management in the control room25 
WORK SMARTER:
Creating your own Card report28 
TIPS + TRICKS
FOR US, COLLABORATION BETWEEN FACILITIES AND IT IS ONLY LOGICAL!
Margreet Zomerdijk - GGZ Noord-Holland-Noord

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