PRESENTATION ON

STRESS
MANAGEMENT
• APEEJAY
INSTITUTE OF
MANAGEMENT
JALANDHAR
 Presentation
on
“A comprehensive study to check the levels of
job stress in banking sector”

BY
MUKESH
AHUJA
 OBJECTIVES OF THE STUDY
• To check the level of job stress
among banking employees
• To discover the causes of job
stress
• To check the job related effects
of job stress
• To check the health effects of
stress
• To check the role of
management in helping the
employees to cope up with
stress
• To find out the methods
followed by individual’s to cope
with stress
RESEARCH METHODOLOGY
 Research design – descriptive
 Sources of data
• Primary sources -- Questionnaire
• Secondary sources – Internet, books and
journals
 Universe -- All the employees working in banks
 Sampling unit -- All employees working in ICICI
Bank, Centurian Bank of Punjab, Standard Chartered
Bank, Axis bank and State Bank of Patiala of
Jalandhar
 Sample size --100 employees
 Sample procedure -- Convenience sampling
It is the physical and emotional responses that
occur when the requirements of the job do not
match the capabilities, resources, or needs of the
worker
STRESS
is like a TV
Commercial….

Even a short one is

too long.
HOW THE BODY REACTS TO
STRESS
“FIGHT OR FLIGHT”
Mind Body Integration

Mind
Body
Mind Body Mind
Mind
Body Mind
Body
Mind Body
Mind
Balance is the
Key
 Why Stress Management?

• Lost productivity
• Increased health care expenses
• Increased absenteeism
• Increased accidents
• Inefficiency in work
Inverted-U Relationship
Between Stress and Job
Performance
 SYMPTONS OF STRESS

Garbage In = Garbage Out

Heart Disease
Cumulative Hypertension
Stress Depression
Headache
Sick often Irritable
memory loss
Cancer Diabetes
Neck and back pain
Anxiety
 Causes of stress in banking
sector

•Meeting deadlines
•Excessive work
•Repetitive work
•Work conditions not being good
•Relationship problems
•Too much pressure to complete
the tasks
•Lack of role clarity
Organisational Approaches-Management
Programs

•Training
•Use of realistic goal setting
•Redesigning of jobs
•Increased employee
involvement
•Improved organizational
communication
•Establishment of corporate
wellness programs
PERSONAL PROFESSIONAL
LIFE LIFE
Time management

• Priorities tasks – Evaluate how

you are budgeting your time.
• Set achievable goals keeping
in mind your strengths and
weaknesses.
• Make a realistic schedule and
follow it through.
 Relaxation Techniques
Abdominal Breathing
Music
Stretching
Taking a walk
Petting an animal
Taking a break/vacation
Getting a massage
Praying
Taking a bath
Exercise for
cardiovascular
fitness 3 – 4 times
a week
 Maintain your
ideal weight
A school of
thought in the
Hindu religion that
seeks to help the
individual attain a
higher level of
spirituality and
peace of mind
• The essence of meditation is
to quiet your thoughts by
focusing completely on just
one thing.

• Keep your body relaxed. It

should be in a position that
you can comfortably sustain
for a period of time (20 - 30
minutes is ideal).
Some people like to
focus on sounds.
The classic example
is the Sanskrit word
'Om', meaning
'perfection'.
Create a mental image of a pleasant and relaxing place
in your mind. Involve all your senses in the imagery:
see the place, hear the sounds, smell the aromas, feel
the temperature and the movement of the wind. Enjoy
the location in your mind.
 Motivati
on
• Drive to achieve goals.
• Don’t get discouraged.
• Learn to appreciate your
strengths.
• Learn from mistakes.
• Visualize success.
 ATTITUDE
Auto suggestion – to recharge
your mental batteries. Practice
saying this loudly.
“I am a confident person! I am an
energetic person! I am an
achiever; I can, I will!

I AM A
WINNER!
TALK THERAPY
A problem shared
is a problem halved....

Share your problems

with some one who
understands you
• Causes Deep
Abdominal
Breathing
• Increases
Circulation
• Relieves Tension
Have atleast 8
hours of sleep
 Last but not least

Have balanced diet and

take proper breaks
Do your best !

Above all think THERE IS A

LIFE BEYOND REVISION
AND EXAMS !!!!!
Become the
masters of
stress and
not its
victims
 DATA ANALYSIS
AND
INTERPRETATION
 Age group of employees
51%
% of respondents

31%

13%
5%

20-29 30-39 40-49 50 or

more
Age of employees
Do u feel job stress?

5%
YES
95%

NO
How would you rate the level of
your job stress?

2%
14%

MILD
MODERATE
40% SEVERE
EXTREME

44%
. What are the main causes of job
stress?
44%
% of respondents

28%

21%

3% 4%

Meeting excessive too much repititive others

deadlines work pressure work

causes of job stress

 In your opinion has your job
satisfaction declined because of
work place stress?

4%
YES
26%

NO

SOMETIMES
70%
In the past 2 years has the level
of control over your job?
10% 0%

INCREASED

DECREASED

REMAINED
SAME

90%
Does stress affect your job
performance?

YES
30%

70%
NO
What kind of problems are faced
% OF RESPONDENTS
by you because of job stress?
32% 33% 30%
PHYSICAL

ORGANISATION
AL
ORGANISATIONAL

PSYHOLOGICAL

BEHAVIOURAL
3% 2% PSYHOLOGICA
PHYSICAL

ALL
BEHAVIOURAL

ALL

PROBLEMS
Do you always take full allotment
of time for your lunch/dinner
breaks?

20%
30%
YES
NO
SOMETIMES

50%
During past two years have you taken time off
using vacation days, holidays, or
leave time due to health effects of stress?

34% YES

66%
NO
You have experienced which of the following
% OF RESPONDENTS
health effects due to work related Stress?
42

Fatigue
22
16 Depression
13

Neck and back pain

6 Anxiety

Memory loss
Depression

Sickness 1
Anxiety
Fatigue

Sickness

Neck and back

pain
Memory loss

HEALTH EFFECTS
Is there any management program
for coping with stress?

2%
YES
98%

NO
What type of individual strategy do
you follow to get relief from stress?
% of respondents
34

20 22
exercises
13 11
relaxation

time
th t
g
ag n

g a en
ax s

l
al
in
an atio
se

management
er
em
i
erc

social
l
ex

re

al
m

gathering
ci
so
e
tim

all
Individual strategies
 FINDINGS
Job stress is faced by almost all the employees
(95%) working in banks, both private sector and
public sector

Banking employees face severe to moderate

levels of job stress.

The most prominent cause of job stress among

banking employees is meeting deadlines.

Most of the employees feel that sometimes their

level of job satisfaction and job performance
declines because of job stress.
 …Cont
 Employees do not take proper allotment of time
for lunch breaks.
 Employees do not take out time for vacations and
holidays.
 Banking employees mostly feel neck and back
pain due to job stress and they also feel sick more
often.
 There is no management program for coping with
stress
 Employees follow relaxation techniques to avoid
stress. They also manage their time well and do
exercises to get relief from stress.
 SUGGESTIONS

• The management should have programs to help

employees cope us with the stress.
• The employees should take out proper time for
their lunch and dinner breaks.
• The employees should take out time for vacations
and holidays.
• Proper sitting arrangements
 …Cont
• Employees should take stress as their motivating
factor.
• The timings should be flexible to accommodate
time for relaxing for the employees. This, in turn,
will make them more productive and competitive
• Personal level interaction with seniors should be
increased. Mere professional relations do not let a
person get relief from stress for longer duration.
• The employees appreciation policy should be
regular. Periodically, the good work done should
be recognized.