Internship Report On TOYO NASIC TARIQ GLASS INDUSTRIES LTD

1
TOYO NASIC
TARIQ GLASS INDUSTRIES LTD.
MANAGEMENT INFORMATION SYSTEM (MIS)
SUBMITTED TO:
CHAIRMAN,
DEPT. OF BUSINESS ADMINISTRATION
SUBMITTED BY:
NADIA SHAHID
ROLL #. P-541991
REG #. 02PLE3648
254-STANTON ROAD RAILWAY COLONY NEAR P.R
HIGH SCHOOL FOR BOYS LAHORE.
TEL #. 042-6857213 MOB #. 0300-4328773
DEPARTMENT OF BUSINESS ADMINISTRATION

ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD.
I
II
BY THE GRACE OF ALLAH ALMIGHTY
By the grace of ALLAH ALMIGHTY, the most merciful, this is

LORD of this world, who though Man what he know not.
Above all we are indebted to ALMIGHTY ALLAH, LORD of our

lives and every thing in this universe and His Prophet HAZRAT
MUHAMMAD (peace be upon Him), whose blessings enabled us
to pursuit higher ideas of life.
III
MESSAGE OF THE QUAID

MUHAMMAD ALI JINNAH
Education does not merely means academic people undertake science, commerce, trade
education, and even that appears to be of a and particularly well-planed industries.
very poor type. What we have to do is to
But do not forget that we have to
mobilize our people and build up the
compete with the world, which is
character of our future generation.
moving very fast in this direction.
There is immediate and urgent need for Also I must emphasize that greater
training of our people in the scientific and attention should be paid to technical
technical education in order to build up our and vocational education.
economic life and we should see that our
ALL PAKISTAN EDUCATIONAL CONFERENCE, KARACHI.

NOVEMBER 27, 1947.
IV
THIS REPORT IS DEDICATED TO MY BELOVED

MOTHER, MY
FAMILY, MY RESPECTABLE TEACHERS, MY FRIENDS & ALL OF
THOSE WHO ARE WITH ME AND GUIDE MEIN ALL TIME

WHEN EVER I FACE PROBLEMS DURING THE WHOLE OF MY
STUDY PERIOD.. THEIR PRAYERS AND LOVE GAVE ME THE
COURAGE SO THAT I AM ABLE TO COMPLETE THIS REPORT
ACCORDINGLY WHICH HELPS ME TO REACH MY
DESTINATION (I.E. MBA-IT VIVA VOICE)
V
FINAL APPROVAL
This is to certify that we have read the report submitted by MISS NADIA SHAHID
Roll No. P-541991 and It is our judgment that this is of sufficient standard to
warrant its acceptance by ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD, for MBA-
IT degree.
REPORT EXAMINING COMMITTEE
SIGNATURES: STAMP
VI
ACKNOWLEDGEMENT
I want to acknowledge my deep thanks to our all the Teachers and company
Officials who helped me make my final report.
I am deeply indebted and also express my gratitude to my respected teachers at

ALLAMA IQBAL OPEN UNIVERSITY, ISLAMABAD specially MR. SANA ULLAH for their
support. Their guidance and support was always instrumental in setting the track
right for preparation of this report.
I am very thankful to Mr.Ahsan Majeed for providing me the opportunity to have

an excellent learning experience during my internship at TOYO NASIC TARIQ
GLASS INDUSTRIES LIMITED and to all the experienced staff at for their guidance
and cooperation.
Preparation of this report has been an unusually enjoyable and exciting experience
for me. Perhaps the most memorable aspects of the project has been the opportunity
to know better a number of people who have provided information for various
portion of the work in the course of the research, I started to collect data from the
very first day, when I start working on this report. The person to whom I would like
to give my regards is the MIS Manager Mr.Ahsan Majeed of TOYO NASIC TARIQ
GLASS INDUSTRIES LIMITED who gave me very useful tips and information.
I am sure that my report will prove to be work in advance for the people to study
later on. I wish all the successes from the core of my heart to all.
VII
CONTENTS:-
CHAPTER # 1. - INTRODUCTION TO ORGANIZATION 01 - 21
CHAPTER # 2. - INTRODUCTION TO ORGANIZATION’S MIS DEPT 22 - 37
CHAPTER # 3. - SYSTEM DEVELOPMENT PROCESS 38 - 82
CHAPTER # 4. - SWOT ANALYSIS 83 - 89
CHAPTER # 5. - CONCLUSIONS 90 - 90
CHAPTER # 6. - RECOMMENDATIONS 91 - 92
CHAPTER # 7. - BIBLIOGRAPHY 93 - 94
ANNEXURE / APPENDICES
VIII
BRIEF CONTENTS
CHAPTER # 1. INTRODUCTION 01 - 21
1.1. MAIN OBJECTIVE OF SELECTING THIS ORGANIZATION. 02

1.2. INTRODUCTION OF ORGANIZATION. 03
1.2.1. PRODUCTION CAPACITY. 05
1.2.2. DECORATING FACILITIES. 05
1.2.3. WAREHOUSING. 06
1.2.4. QUALITY. 07
1.2.5. QUALITY ASSURANCE. 07
1.3. OBJECTIVE OF THE ORGANIZATION. 07
1.4. MISSION OF THE ORGANIZATION. 07
1.5. PRODUCT LINES. 08
1.5.1. PRESSWARE. 08
1.5.2. PRINT RANGE. 13
1.6. BUSINESS VOLUME. 15
1.6.1. PROFIT VOLUME DURING LAST FIVE YEARS. 15
1.6.2. SALES VOLUME DURING LAST FIVE YEARS. 16
1.6.3. PROFIT OF EMPLOYEES. 16
1.7. ORGANIZATIONAL STRUCTURE. 17
1.7.1. ORGANIZATIONAL STRUCTURE CHART. 17
1.7.2. MARKETING DEPARTMENT’S STRUCTURE. 18
1.7.3. PRODUCTION DEPARTMENT’S STRUCTURE. 19
1.7.4. COORDINATION, PR & HR DEPARTMENTS STRUCTURE. 20
1.7.5. MIS DEPARTMENT’S STRUCTURE. 21
CHAPTER # 2. INTRODUCTION TO MIS DEPT 22 - 37
2.1 INTRODUCTION TO MANAGEMENT INFORMATION SYSTEM. 23

2.1.1 MANAGEMENT INFORMATION SYSTEM. 23
2.2 STRUCTURE OF ORGANIZATION’S MIS DEPARTMENT. 24
2.2.1 STRUCTURE OF MIS DEPARTMENT. 24
2.3 MIS EMPLOYEES DETAILS & THEIR JOB TASKS. 24
2.3.1 DIRECTOR MIS. 25
2.3.2 MANAGER MIS. 25
IX
2.3.3 NETWORK ADMINISTRATOR. 26

2.3.4 DATABASE ADMINISTRATOR. 27
2.3.5 SENIOR PROGRAMMER. 28
2.3.6 PROGRAMMER. 29
2.4 FUNCTIONS OF THE MIS DEPARTMENT. 30

2.4.1 MAJOR FUNCTIONS. 30
2.5 MIS OPERATIONS. 31
2.5.1 SALES MODULE. 31
2.5.2 PRODUCTION MODULE. 31
2.5.3 PURCHASING MODULE. 32
2.5.4 FINANCE AND ACCOUNTING MODULE. 32
2.5.5 PLANNING & MARKETING MODULE. 33
2.5.6 PAY ROLL CONSIDERATION MODULE. 33
2.5.6.1 BASIC PAY ROLL PROCESSING. 33
2.5.7 LEAVE DATA. 33
2.5.8 MAINTENANCE MANAGEMENT. 33
2.5.9 OPERATIONS MANAGEMENT. 34
2.5.10 SOFTWARE SECURITY. 34
2.6 MIS SUPPORT TO THE OTHER DEPARTMENTS. 35
2.6.1 MARKETING. 35
2.6.2 ADMINISTRATION. 35
2.6.3 ACCOUNTS. 35
2.6.4 TIME OFFICE & HR DEPARTMENT. 36
2.6.4.1 BASIC PAY ROLL INFORMATION. 36
2.6.5 PRODUCTION DEPARTMENT. 37
CHAPTER # 3. SYSTEM DEVELOPMENT PROCESS 38 - 82
3.1 SYSTEM DEVELOPMENT PROCESS. 39

3.1.1 SYSTEM. 39
3.1.2 INFORMATION SYSTEM. 40
3.2 PRELIMINARY INVESTIGATION & PROBLEM ANALYSIS. 40
3.2.1 OBJECTIVE OF PRELIMINARY INVESTIGATION. 41
3.2.2 SCOPE. 41
3.2.3 CONSTRAINS. 42
3.2.4 EXISTING MIS SETUP. 42
X
3.2.5 CRITICAL ANALYSIS. 43

3.2.5.1 EXISTING SYSTEM. 43
3.2.5.2 PROBLEM STATEMENT. 43
3.2.5.3 STAKEHOLDER AND USER DESCRIPTION. 44
3.2.5.4 PRODUCT OVERVIEW. 44
3.2.5.5 PRODUCT PERSPECTIVE. 44
3.2.6 DFD’S AND RISK ANALYSIS. 45
3.3 REQUIREMENTS ANALYSIS PHASE. 45
3.3.1 PROCESS DIAGRAM. 46
3.3.2 EXISTING SYSTEMS REQUIREMENTS ANALYSIS. 47
3.4 FEASIBILITY STUDY. 48
3.4.1 TECHNICAL FEASIBILITY. 48
3.4.2 OPERATIONAL FEASIBILITY. 48
3.4.3 ECONOMICAL FEASIBILITY. 49
3.4.4 SCHEDULED FEASIBILITY. 50
3.5 SYSTEM DESIGN PHASE. 50
3.5.1 RISK ANALYSIS. 50
3.5.2 SYSTEM DESIGN. 52
3.5.3 GUIDELINES FOR IDEAL MIS SYSTEM DEVELOPMENT. 53
3.5.3.1 DATA SOURCES. 53
3.5.3.2 METRICS. 54
3.5.3.3 ANALYSIS 54
3.5.3.4 PRESENTATION. 54
3.5.3.5 CONTROL. 54
3.5.4 BENEFITS OF THE APPROACH. 55
3.5.5 DFD’S OF SYSTEM DESIGN. 56
3.5.5.1 LOGIN. 56
3.5.5.2 CREATE GRN. 56
3.5.5.3 HANDLE CATEGORY. 57
3.5.5.4 UPDATE ITEM INVENTORY. 57
3.5.5.5 UPDATE PRODUCT INVENTORY. 58
3.5.5.6 HANDLE SUPPLIERS. 58
3.5.5.7 HANDLE TRANSFER OF ITEMS. 59
3.5.5.8 CREATE WAREHOUSE 59
3.5.5.9 CREATE ISSUE VOUCHER 59
3.5.5.10 CHECK REPORTS. 60
XI
3.5.6 DESIGNING SYSTEM OUTPUTS. 60

3.5.6.1 CONTENT 61
3.5.6.2 FORMS. 61
3.5.6.3 VOLUME. 61
3.5.6.4 TIMELINES. 61
3.5.6.5 MEDIA. 62
3.5.6.6 FORMAT. 62
3.5.7 DESIGNING SYSTEM INPUTS. 62
3.5.7.1 CONTENT 62
3.5.7.2 TIMELINES. 63
3.5.7.3 MEDIA. 63
3.5.7.4 FORMAT. 63
3.5.7.5 VOLUME. 63
3.5.8 ENTITY RELATIONSHIP DIAGRAMS. 64
3.5.9 DETERMINING PROCESSING REQUIREMENTS. 65
3.5.9.1 APPLICATION SOFTWARE. 65
3.5.10 DETERMINING STORAGE REQUIREMENTS. 66
3.5.10.1 ACCESS THE ORGANIZATION. 66
3.5.10.2 STORAGE VOLUME. 66
3.5.10.3 MEDIA. 67
3.5.11 DEVELOPING PROCEDURE FOR USING SYSTEM. 67
3.5.11.1 WORK PROCEDURE. 67
3.5.11.2 CONTROL PROCEDURE. 68
3.5.12 DETERMINING PERSONAL REQUIREMENTS. 68
3.5.1.1 WORK DESCRIPTION. 69
3.5.1.2 PERSONAL QUALIFICATION. 69
3.5.1.3 TRAINING. 69
3.6 END USER DEVELOPMENT. 70
3.6.1 FAVORING CIRCUMSTANCES OF PROTOTYPING APPROACH. 70
3.6.2 SYSTEM IMPLEMENTATION. 71
3.6.2.1 SCHEDULING. 71
3.6.2.2 PROGRAM COADING, DEBUGGING & TESTING. 72
3.6.2.3 TRAINING. 73
3.6.2.4 CONVERSION. 74
3.7 SYSTEM EVALUATION. 75
3.7.1 PERIODIC PERFORMANCE REPORTS. 75
XII
3.7.1.1 USER SURVEY. 75

3.7.1.2 SYSTEM PERFORMANCE. 75
3.7.1.3 EARLY WARNING SIGNALS. 75
3.7.1.4 OVERALL EFFECTIVENESS. 75
3.8 USER INTERFACES. 76
3.8.1 LOGIN SCREEN. 76
3.8.2 CHANGE PASSWORD SCREEN. 76
3.8.3 GRN SCREEN. 77
3.8.4 ISSUE VOUCHER SCREEN. 77
3.8.5 DPR SCREEN. 78
3.8.6 CATEGORY. 78
3.8.7 NEW ITEM. 79
3.8.8 NEW UOM. 79
3.8.9 NEW SUPPLIER. 80
3.8.10 TRANSFER OF ITEM. 80
3.8.11 NEW TYPE. 81
3.8.12 NEW UOM. 81
3.8.13 VIEW CATEGORY. 81
3.8.14 VIEW ITEM. 82
3.8.15 WAREHOUSE. 82
3.8.16 WORKSHOP. 82
CHAPTER # 4. SWOT ANALYSIS 83 - 89
4.1 SWOT ANALYSIS. 84

4.1.1 STRENGTHS. 85
4.1.1.1 STRENGTHS OF THE COMPANY. 85
4.1.1.2 STRENGTHS OF THE MIS DEPARTMENTS. 86
4.1.2 WEAKNESSES. 87
4.1.3 OPPORTUNITIES. 88
4.1.4 THREATS. 88
4.2 WEAKNESSES OF THE MIS DEPARTMENT. 89
CHAPTER # 5. CONCLUSIONS 90 - 90
5.1 CONCLUSIONS. 90
XIII
CHAPTER # 6. RECOMMENDATIONS 91 - 92
6.1 RECOMMENDATIONS. 91
CHAPTER # 7. BIBLIOGRAPHY 93 - 94
7.1 REFERENCES & SOURCES USED. 94

7.1.1 FROM ORGANIZATION. 94
7.1.2 WEB PORTALS. 94
7.1.3 BOOKS 94
ANNEXURE / APPENDICES
PRODUCTION FACILITY 05
DECORATING FACILITIES 05
WAREHOUSING 06
QUALITY 06
QUALITY ASSURANCE 07
PRESSWARE PRODUCTS 08
PRINT RANGE PRODUCTS 13
PROFIT VOLUME DURING LAST FIVE YEARS. 15
SALES VOLUME DURING LAST FIVE YEARS. 16
PROFIT OF EMPLOYEES 16
ORGANIZATIONAL STRUCTURE CHART 17
MARKETING DEPARTMENT’S STRUCTURE 18
PRODUCTION DEPARTMENT STRUCTURE 19
COORDINATION, PERSONAL RELATIONS & HR DEPARTMENT’S STRUCTURE 21
CHART.
STRUCTURE OF MIS DEPARTMENT 21
INTRODUCTION TO MANAGEMENT INFORMATION SYSTEM 23
STRUCTURE OF MIS DEPARTMENT 24
INFORMATION SYSTEM 40
ORGANIZATIONAL EXISTING MIS SYSTEM. 42
PROBLEM STATEMENT. 43
DFD’S & RISK ANALYSIS. 45
REQUIREMENTS ANALYSIS 46
PROCESS DIAGRAM 47
XIV
GUIDELINE FOR IDEAL MIS SYSTEM DEVELOPMENT. 53

DFD OF LOGIN. 56
DFD OF CREATE GRN. 56
DFD OF HANDLE CATEGORY. 57
DFD OF UPDATE ITEM INVENTORY. 57
DFD OF UPDATE PRODUCT INVENTORY. 58
DFD OF HANDLE SUPPLIERS. 58
DFD OF HANDLE TRANSFER OF ITEMS. 59
DFD OF CREATE WAREHOUSE 59
DFD OF CREATE ISSUE VOUCHER 59
DFD OF CHECK REPORTS. 60
ENTITY RELATIONSHIP DIAGRAMS. 64
TRADITIONAL DEVELOPMENT APPROACH FOR SYSTEM DESIGN & DEVELOPMENT 69
PROTOTYPING APPROACH FOR SYSTEM DEVELOPMENT. 70
USER INTERFACE LOGIN SCREEN. 76
USER INTERFACE CHANGE PASSWORD SCREEN. 76
USER INTERFACE GRN SCREEN. 77
USER INTERFACE ISSUE VOUCHER SCREEN. 77
USER INTERFACE DPR SCREEN. 78
USER INTERFACE CATEGORY. 78
USER INTERFACE NEW ITEM. 79
USER INTERFACE NEW UOM. 79
USER INTERFACE NEW SUPPLIER. 80
USER INTERFACE TRANSFER OF ITEM. 80
USER INTERFACE NEW TYPE. 81
USER INTERFACE NEW UOM. 81
USER INTERFACE VIEW CATEGORY. 81
USER INTERFACE VIEW ITEM. 82
USER INTERFACE WAREHOUSE. 82
USER INTERFACE WORKSHOP. 82
XV
EXECUTIVE SUMMARY
TARIQ GLASS INDUSTRIES LIMITED is formerly known as NASIR SIDDIQUE

CORPORATION OF PAKISTAN LIMITED and more properly known as TOYO NASIC is
located at 33 kilometer, Lahore Sheikhupura Road Sheikhupura.
The company was established in 1981 as a Public Limited Company. The project
was set up with the Technical Assistance of TOYO NASIC GLASS OF JAPAN is
one of the leading manufacturers of Glass ware in the Pakistan. The entire plant was
designed, erected and commissioned by TOYO NASIC GLASS OF JAPAN on
turnkey basis.
Due to great efforts of the management and staff, the TOYO NASIC TARIQ GLASS
COMPANY getting its ISO 9001 2000 certification on the MAY 15, 2001, which
reflects the company product quality. Now the management plans to increase its
exports of tableware products to a large number of EUROPEAN COUNTRIES.
Over the last twenty years, TARIQ GLASS INDUSTRIES LTD has excelled in the art of
glass manufacturing. Under the popular brand names of TOYO NASIC, OMROC
and NOVA, TARIQ GLASS INDUSTRIES LTD have become a reliable house hold name
in Pakistan and now the market leader in Pakistan. The backbone of TARIQ GLASS
INDUSTRIES LTD.'S is a team of qualified, experienced and dedicated professionals.
TARIQ GLASS INDUSTRIES capture 90% share of the local market in Pakistan and
now exporting its product to other countries. Today TOYO NASIC produces up to
170 TONS of glass per day. The company management hopes to increase its export
of tableware products to number of other EUROPEAN COUNTRIES.
The plant boasts a production capacity of almost 200 METRIC TONS of glass
tableware per day, having a combination of single and double gob press machines
as well as H-28 press and blow machines for light weight product ranges.
TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED is one of the most successful
glass industries in Pakistan I enjoyed my internship period at TOYO NASIC TARIQ
XVI
GLASS INDUSTRIES LIMITED Ferozepur Road Branch. The staff members are very
cooperative and supporting.
MR. AHSAN MAJEED is the Manager MIS and looks after all the functions of the
MIS Department and its activities. Currently a simple database system in Visual
FoxPro is working in the MIS Department of TOYONASIC TARIQ GLASS
INDUSTRIES, which handle accounts department and store department. I apply the
business intelligence rules on this database by creating a data warehouse for the
existing data. The production department of appliances division is handled
manually and there is computerized database management system for the
department. Therefore, there is problem in handling the data and quality check.
XVII
MY ROLE & PARTICIPATION:
As I know that with the theoretical knowledge, the practical knowledge about the
field also has much more importance that’s why the ALLAMA IQBAL OPEN
UNIVERSITY, ISLAMABAD has given the project to students in which the practical
work is included so that the students can get the knowledge about their relating field
beside the bookish knowledge.
This type of research program is basically to broaden the vision of practical

experiences with theoretical knowledge as it increases one’s capabilities to handle
problems at various stages and the ability of decision.
I have chosen TARIQ GLASS INDUSTRIES LIMITED for my final report and emphasis
on one of its factory named TOYO NASIC. I did my level best to analyze the TOYO
NASIC TARIQ GLASS INDUSTRIES LIMITED in order to examine its true position in
the market. I analyzed the various products offered TOYO NASIC TARIQ GLASS
INDUSTRIES LIMITED and I got the information about it that it is improving quickly
from its past position.
TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED is one of the most successful
glass industries in Pakistan I enjoyed my internship period at TOYO NASIC TARIQ
GLASS INDUSTRIES LIMITED Ferozepur Road Branch. The staff members are very
cooperative and supporting. I worked in the MIS Department with MR. AHSAN
MAJEED (MANAGER MIS) and assisting him. I chose MIS Department because of
the requirement of my degree. I thoroughly study different departments their
functions and specifically focus on the functionalities of the MIS Department as per
my requirement for this report I thoroughly study their system and proposed a
system for the betterment of their system. As well as implement that system in their
MIS department.
Currently a simple database system in Visual FoxPro is working in the MIS

Department of TOYO NASIC TARIQ GLASS INDUSTRIES, which handle accounts
department and store department. I apply the business intelligence rules on this
XVIII
database by creating a data warehouse for the existing data. The production
department of appliances division is handled manually and there is computerized
database management system for the department. Therefore, there is problem in
handling the data and quality check.
The system will provide services to the higher administration and management of
the departments of the TOYO NASIC TARIQ GLASS INDUSTRIES. The manager or
administrator will put a query and system will automatically execute and display the
reports in more descriptive and comprehensive form. He can also execute the
hidden queries in the queries.
System will facilitate the strategic level management of TOYO NASIC TARIQ
GLASS INDUSTRIES to make decisions, forecasting and better strategies. This system
will also provide the help to the operational level management to entertain queries
generate reporting and maintain stock status.
I had a very learning experience during my internship I had the practical exposure
of the MIS Functions I had been taught at University by the respected teachers &
their guidance and morel support was very helpful for me during all my study
tenure. During my internship I learned a lot about the MIS department and its needs
in the current new era of information technology of the company.
TOYO NASIC TARIQ GLASS INDUSTRIES LTD
CHAPTER NO. 1:- -1-
CHAPTER
INTRODUCTION
This chapter presents an over view of the organization. The history, nature of
organization, vision, mission and objectives, products/services, business volume,
organizational structure, departments, their functions and activities etc.
ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

CHAPTER NO. 1:- -2-
1.1. MAIN OBJECTIVE OF SELECTING THIS ORGANIZATION
In the new era of intranet, extranet and internet in the enterprise and their trading
partners become the primary information technology in fracture of many
organizations. Intranet, extranet and other type of networks enables managers, end
users, teams and work groups to electronically exchange data and information in any
past of the global village. Such technology enables managers for quick decision and
supervises in the new era fast business competition, without such network any
organization cannot survive in the global village.
The main objective of the studying this organization is that how the managers make
daily decision making and handle the organization affairs in routine and how much
theoretical knowledge helps the managers. Practical experience is the first step
towards the attainment.

CHAPTER NO. 1:- -3-
1.2 INTRODUCTION:-
TARIQ GLASS INDUSTRIES LIMITEDis formerly known as NASIR SIDDIQUE

CORPORATION OF PAKISTAN LIMITED and more properly known as TOYO NASICis
located at 33 kilometer, Lahore Sheikhupura Road Sheikhupura.
The company was established in 1981 as a Public Limited Company with the Prime
objective of producing quality Glass Tableware and Glass Containers (Bottles etc) for
beverages and food industries.( The production facility is spread over and area of 29
acres.) The project was set up with the Technical Assistance of TOYO NASIC
GLASS OF JAPAN is one of the leading manufacturers of Glass ware in the
Pakistan. The entire plant was designed, erected and commissioned by TOYO NASIC
GLASS OF JAPAN on turnkey basis.
Due to great efforts of the management and staff, the TOYO NASIC TARIQ GLASS
COMPANY getting its ISO 9001 2000 certification on the MAY 15, 2001, which reflects
the company product quality.
Turning closed down industry around into a viable economic unit is not a small
achievement. Management’s and TARIQ BAIG’S knowledge of glass industry, have
helped TOYO NASIC to come back on its feet and to blossom into the leading glass
manufacturers of the country. Now TOYO NASIC has commenced production of very
high quality thin walled tumblers with this machine and will soon be marketing
stemware products as well.
Now the management plans to further increase its exports of tableware products to a
large number of EUROPEAN COUNTRIES.
Over the last twenty years, TARIQ GLASS INDUSTRIES LTD. has excelled in the art of
glass manufacturing. Under the popular brand names of TOYO NASIC, OMROC and

CHAPTER NO. 1:- -4-
NOVA, TARIQ GLASS INDUSTRIES LTD. has become a reliable house

hold name in
Pakistan. By fulfilling the needs of quality glass tableware and nurturing the basic
ingredients of Quality, Variety, Reliability and above all having a Competitive Edge,
TARIQ GLASS INDUSTRIES LTD. is now the market leader in Pakistan. This success is
now fast spreading to international markets across Europe, Middle East, Africa, Asia
and the Far East. The backbone of TARIQ GLASS INDUSTRIES LTD.'Sis a
team of
qualified, experienced and dedicated professionals with a proven expertise along with
a staunch backing through technical collaboration with TOYO GLASS OF JAPAN.
TARIQ GLASS INDUSTRIES basically produce two types of line products in Pakistan.
1. Tableware Product
2. Container (Beverage and Food Product Jar)
TARIQ GLASS INDUSTRIES capture 90% share of the local market in Pakistan and now
exporting its product to other countries. Today TOYO NASIC produces up to 170
TONS of glass per day.TOYO NASIC has commenced production of very high
quality thin walled tumblers with this machine and will soon be marketing stemware
products as well. The company management hopes to increase its export of tableware
products to number of other EUROPEAN COUNTRIES.
CHAPTER NO. 1:- -5-
1.2.1 PRODUCTION CAPACITY:-
The plant boasts a production capacity of almost 200 METRIC TONS of glass tableware
per day, having a combination of single and double gob press machines as well as H-
28 press and blow machines for light weight product ranges.
1.2.2 DECORATING FACILITIES:-
For the creative and decorative needs of the clients, TARIQ GLASS INDUSTRIES LTD.
has the facility of a fully automated, state-of-the-art printing machine, with the
capability of printing six color simultaneously, including quality gold and silver
banding.

CHAPTER NO. 1:- -6-
1.2.3 WAREHOUSING:-
To ensure uninterrupted and consistent supply of goods to the valued clientele, an all
weather warehousing facility caters for raw materials, packing goods as well as
finished products storage.
1.2.4 QUALITY:-
TARIQ GLASS INDUSTRIES LTD. stands committed as a team to manufacture quality

glass tableware products through dedication, creativity, experience and technology.
Their focus is striving not only to meet the expectations of their clientele, but also
their imaginations. Their journey continues towards excellence.

CHAPTER NO. 1:- -7-
1.2.5 QUALITY ASSURANCE:-
At TARIQ GLASS INDUSTRIES LTD. assuring quality starts with a careful selection of
indigenously available raw materials, which are processed through a most modern
and fully automated plant. Quality Assurance at every step is constantly monitored by
their experts through a fully equipped on site laboratory.
1.3 OBJECTIVE OF THE ORGANIZATION:-

The main objective of TOYO NASIC TARIQ GLASS INDUSTRIES
LIMITED is to
produce quality, reliability and variety of Glass products for home users and
industries.
1.4 MISSION OF THE ORGANIZATION:-

TARIQ GLASS INDUSTRIES LTD stands committed as a team to manufacture quality
glass tableware products through dedication, creativity, experience and technology.
Their journey continues towards excellence.
At TARIQ GLASS INDUSTRIES LTD assuring quality starts with a careful selection of
indigenously available raw materials, which are processed through a most modern

CHAPTER NO. 1:- -8-
and fully automated plant. Quality Assurance at every step is constantly monitored to
achieve the company’s objective.
The main mission of the company is to capture the maximum market share of the
glass industry. Currently TARIQ GLASS INDUSTRIES LTD capture
90%share of the
local market in Pakistan and now exporting its product to other countries. Today
TOYO NASIC produces up to 170 TONS of glass per d a y
. TOYO NASIC has
commenced production of very high quality thin walled tumblers with this machine
and will soon be marketing stemware products as well.
1.5 PRODUCT LINES:-

TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED offers the vast range of the glass
products to full fill the customer needs. Following are the product line:
1.5.1 PRESSWARE
1. Accessories
1.1 Jubilee Candy Box.
2. Ash Trays
2.2 Dimple.
2.1 Diamond.
2.4 Sohni.
2.3 Silky.
CHAPTER NO. 1:- -9-
2.5 Sparkle.
3. Fruit Sets
3.1 Crown. 3.2 IVY.
3.3 Jasmine. 3.4 Orient.
3.5 Shalimar. 3.6 Thumb.
4. Ice Cream Sets & Cups.
4.1 Crown. 4.2 Jasmine.
4.3 Pansy. 4.4 Silky.

CHAPTER NO. 1:- - 10 -
4.5 Simba.
5. Jars.
5.1 Jars
6. Jugs.
6.1 Fancy,
6.2 Flora, Pine.
Mehran.
6.3 Galaxy,
6.4 Petal, Silky.
Thumb.
6.5 Tulip,
Chandani.
7. Mugs.
7.1 IRIS. 7.2 Fine.

7.3 Fiesta Tea

7.4 Milano.
Mug
7.6 Orient
7.5 Ocean. Jasmine Tea
Mug.
7.7 Palace. 7.8 Royal.
8. Plates & Bowls.
8.2 Crown Carry

8.1 Crown Bowl.
Bowl Set.
8.3 Crown 8.4 Lase Soup

Plates. Plate.
8.5 Orient Bowl. 8.6 Orient Plates.

8.8 Silky Curry

8.7 Silky Bowl.
Bowl Set.
9. Tea Cups and Saucers.
9.2 Daisy,
9.1 Star.
Omega.
10. Tumblers.
10.1 Alpha. 10.2 Anarkali.
10.3 Aqua. 10.4 Atlantic.
10.5 Chandni. 10.6 Classic.
10.7 Diamond. 10.8 Duke.

11. Water Sets.

11.1 Flora.
1.5.2 PRINT RANGE
1. Custom Prints.
2. Mugs.
2.1 Blue Tulip. 2.2 Daisy.
2.3 Happy
2.4 Leemun.
Dolphins.
3. Tumblers.

3.1 Blue
3.2 Daisy.
Flowers.
3.3 Dots. 3.4 Fresh.
3.5 Fruit. 3.6 Oranges.
3.7 Terrace. 3.8 Tulip.
4. Water Sets.
4.1 Citrus. 4.2 Leaves.
4.3 Lemons. 4.4 Pinki.

4.5 Strawberry. 4.6 Trim.
1.6 BUSINESS VOLUME:-
The project was set up with the technical assistance of TOYO NASIC GLASS OF
JAPAN one of the leading manufacturers of Glassware in the Pakistan. The entire
plant was designed, erected and commissioned by TOYO NASIC GLASS OF JAPAN
on turnkey basis.
In 1993 MR. TARIQ BAIG, Managing Director of TARIQ GLASS INDUSTRIES LTD,not
only rehabilitated the closed project with massive Financial, Technical and Marketing
approach as well as started a balancing modernization and restructuring program. Due
to his great efforts, TOYO NASIC TARIQ GLASS INDUSTRIES got ISO 9001 2000
certification on MAY 15, 2001, which reflects the product quality of the company.
Since 1993, TARIQ GLASS INDUSTRIES has made tremendous growth and increase in
its business volume day by day. In this new era of information technology and
competition TARIQ GLASS INDUSTRIES introduced the quality products. Due to this
matter the net sales volume increases year to year. In 2001 the record profit earned by
TARIQ GLASS INDUSTRIES amounted to 42.468 MILLIONand achieving the highest
production capacity level of 87 MILLION TONS per year. The profit in 2006 was RS.
96.123 MILLION. TARIQ GLASS INDUSTRIES LTD has captured 90% OF LOCAL MARKET
share in Pakistan. In 2006 the earned profit per share was RS. 6.24.
1.6.1 PROFIT VOLUME DURING LAST FIVE YEARS
YEAR PROFIT
2006 96.123 Million

2005 95.237 Million

2004 91.803 Million
2003 75.220 Million
2002 42.468 Million
1.6.2 SALES VOLUME DURING LAST FIVE YEARS
YEAR PROFIT
2006 Rs. 799,213,506
2005 Rs. 705,112,327
2004 Rs. 632,054,567
2003 Rs. 568,607,309
2002 Rs. 395,290,863
1.6.3 PROFIT OF EMPLOYEES
The profit of employees in the different departments of TOYO NASICis outlined

below:
FI FII TOTAL
DEPARTMENT SANCTIONED SANCTIONED SANCTIONED
Administrative Division 73 4 77
General Office 12 0 12
Production (I-S) 0 53 53
Production (H-28) 0 34 34
Production (M.D.P) 107 0 107
Workshop (I.S) 28 0 28
Workshop (H-28) 0 16 16
Workshop (M.D.P) 37 0 37
Glass Division 349 254 603
Maintenance Division 66 13 79
Management Information 09 06 15
System
TOTAL 681 380 1061
1.7 ORGANIZATIONAL STRUCTURE:-
Organizational structure of TOYO NASIC TARIQ GLASS INDUSTRIES is being carried

out for making the company more responsive, competitive and capable of facing
global and domestic market challenges.
The main areas focus would be Marketing, Human Resources, Management

Information System and Product Operations. Appropriate changes have also been
brought through in Quality Control department. So that ensure its quality product,
which is now exported to the other countries, Human Resource Management on the
other hand ensures recruitment process and system has been adequately developed by
appropriate new era HR Policies.
Production department of Glass division adopting new era technical advancement, so

that increase the product output, currently new H-28 machine is erected this machine
is only in the Asia which produce the light and thin wall glass products.
Management Information System monitoring the whole organizational department’s

efficiency day by day and report the Managing Director, which facilitate in decision
making.

1.7.1 MARKETING DEPARTMENT’S FUNCTIONS &

STRUCTURE:-
The marketing department of TOYO NASIC TARIQ GLASS INDUSTRIES is responsible

for creating, preparing, and establishing marketing strategies and policies for each
product by coordinating the efforts of publicity, promotion, advertising, online and
sales. The marketing department o f TOYO NASIC TARIQ GLASS
INDUSTRIES is
responsible for the following functions:
 Preparing all sales presentation materials: audio recordings, fact sheet

collation, and promotions
 Creating and producing additional account-specific presentation materials.
 Creating pricing strategies.
 Researching and establishing relations with new markets.
 Planning and maintaining sales and marketing schedules, including title

launch and planning meetings.
 Measuring the effectiveness of strategies once completed

1.7.2 PRODUCTION DEPARTMENT’S FUNCTIONS &

STRUCTURE:-
The production department of TOYO NASIC TARIQ GLASS INDUSTRIEScoordinates

the production and manufacturing of each product line. Production acts as a liaison
between editorial, managing editorial, design, production, and outside vendors to
create and distribute the final product. Daily activities for the department include:
 Trafficking of all materials between design and editorial/managing editorial.
 Following up on late and/or special schedules.
 Estimating of paper quantities and production costs.
 Negotiating with suppliers.
 Assisting on special projects as necessary

1.7.3 COORDINATION. PR & HR DEPARTMENT’S FUNCTIONS &

STRUCTURE:-
The coordination, PR and HR department of TOYO NASIC TARIQ GLASS INDUSTRIES
have different activities. The coordination unit of TOYO NASIC TARIQ GLASS
INDUSTRIES has performed the tasks given below:
 MEDIA RELATIONS (Press, Electronic Media and Liaison with Media

Monitoring, Press and Media visits.)
 PUBLICATION AND PRODUCTION (1: Advertisements, Notifications.

2: Brochure and Publicity material. 3: Annual Reports etc.)
 EXHIBITIONS AND TRADE FAIRS ( Participation in Exhibitions, Trade

Fairs, Preparation of Audio Visuals, Documentaries and Photo and Video
graphy.)
 SEMINARS, CONFERENCES, WORKSHOPS AND OTHER

IMPORTANT EVENTS.
The human resources unit of TOYO NASIC TARIQ GLASS INDUSTRIES works closely
with all departments to ensure the health and happiness of their employees through
benefits administration, rewards and recognition, facilitation of company-wide
events, and the recruitment of new employees. They also act as a liaison between the
employee and the employer.
The promotions unit of TOYO NASIC TARIQ GLASS INDUSTRIES works as a primary
liaison with marketing and publicity directors, by creating effective campaigns to
encourage the sales force, buyers, and consumers. Promotions departments are
responsible for overseeing the creation of all catalogs, point-of-purchase, and
promotional/sales materials.

The publicity unit of TOYO NASIC TARIQ GLASS INDUSTRIESis

responsible for
promoting each title and author in the media without direct payment to the media
communications.
1.7.4 MIS DEPARTMENT’S FUNCTIONS & STRUCTURE:-
The MIS Department of TOYO NASIC TARIQ GLASS INDUSTRIES is responsible for
all the company’s technological services, computers, company web site, networking
and data management as well as the everyday technical support of the company
personnel.

CHAPTER
INTRODUCTION TO
ORGANIZATIONS MIS
DEPT
This chapter presents an over view of the organization’s MIS department. In this
chapter we focus on the introduction to MIS department, what actually the MIS
department is, its structure, functions/activities, staff, staff’s responsibilities, MIS
operations, resources & funds allocation and etc.
2.1 IN T R O D U C T I O N TO MANAGEMENT INFORMATION

SYSTEM:-
Management Information System (MIS) has become a serious field of study largely
because of the development of computer and computer related technologies. MIS like
many other computer terms represents an evolving concept.
Information
Systems
Operations Management
Support Support
Systems Systems
Transaction Process Enterprise Management Decision Executive

Processing control collaborati information Support informatio
Systems systems on systems systems systems n systems
Processing Control of Team and Pre specified Interactive Information

Business industrial workgroup reporting for decision tailored for
Transactions processes collaboration managers report executives
2.1.1 MANAGEMENT INFORMATION SYSTEM (MIS):-
 A system to convert data from internal and external sources into information
and to communicate that information, in an appropriate form, to managers at all
levels in all functions to enable them to make timely and effective decisions or
planning, directing and controlling the activates for which they are responsible.

 A system which may perform routine commercial processing functions, but

which is designed so that such processing will also produce information that
will be presented to that the results will be produced speedily… to enable
management to ascertain the progress of the organization in terms of satisfying
its major objectives.
2.2 STRUCTURE OF ORGANIZATION’S MIS DEPARTMENT:-

Information technology is more important in all organizations in this new era of
information technology and competition. In this new era, managers make fast
decisions, collaborate with other staff to develop the skills of the future. Every
organization demands quick and updated information. Information systems provide
support to its decision and enable to make accurate decision. Director MIS is the head
of Information System in TARIQ GLASS INDUSTRIES, who supervises the whole system.
The director of MIS Department is responsible of all activities of information system in
the organization.
2.3 MIS EMPLOYEES DETAILS & THEIR JOB TASKS:-

The total strength of MIS Department in TOYO NASIC TARIQ GLASS INDUSTRIES is 15
in morning phase, the management personal strength is 09 and in the evening phase the
strength is 06.

2.3.1 DIRECTOR MIS:-
 Recommends various personnel actions including, but not limited to, hiring,
performance appraisals, promotions, transfers and vacation schedules.
 Performs liaison duties in coordinating activities with other department’s

regarding user groups, hardware and software problems and solutions, time
scheduling and technical assistance.
 Assigns, supervises and schedules work load of assigned staff, discusses and
evaluates progress of assignments, problems and changes daily with employees,
recommends employee disciplinary actions to the Board of directors when
necessary.
 Plans and schedules the long-range work flow to provide the best possible
services, works with other departments to determine their long-range
information systems needs.
 Attends meetings, conferences and training sessions to keep informed of

changes in hardware and software problems and legislative changes that affect
the operation of the company.
 Develops overall designs to implement user requests, generates conceptual flow

charts, designs user/operator interface and determines how design can
efficiently make use of existing data base structures.
 Develops and prepares the annual budget for the department.
2.3.2 MANAGER MIS:-
 Ensures the analytics and technical team members are focused on the right set
of projects that are approved and prioritized by senior management as necessary
to drive key business decisions.

 Manages projects and staff to develop strategies, which provide end- users with
an easy-to- use structure containing the strategic information necessary to do
complex analysis, modeling and segmentation.
 Manages all aspects of development process, including business requirements

gathering, database design, coding, testing, documentation, implementation and
end-user training.
 Leads resolution of system- related issues with internal technology and system
providers. Drive accountability to ensure appropriate resources are secured to
execute the necessary tasks. Analyze issues and recommend technology
solutions as appropriate.
 Engage and direct process improvement activities to ensure department is

working at an optimal level. Oversees the development of departmental policies
and procedures. Ensures processes are documented and approved as
appropriate. Ensures areas of concern are addressed and procedures/ controls
are implemented to identify and mitigate future/ current risks.
 Administers departmental budget, ensure expense/revenue targets are met.

Monitors staffing and volume levels to ensure appropriate resources are
allocated.
2.3.3 NETWORK ADMINISTRATOR:-
 Full life-cycle management (define, design, develop, deploy) for various

projects relating to the upgrade and ongoing maintenance of the corporate data
network infrastructure.
 Serve as a liaison with other IS teams and other company departments to define
requirements for and carry out various inter-team projects.

 Provides r egular management reports to direct supervisor relating to network

health/maintenance/uptime/etc.
 Directs responsibility for maintaining systems and support service level

agreements for systems uptime and support service levels.
 Develops options, recommendations and associated cost benefits and

implements cost effective solutions.
 Works with network engineers, technical staff, and vendors to develop and
implement network projects.
 Oversees the development and execution of analytical strategies within

Servicing Operations.
2.3.4 DATABASE ADMINISTRATOR:-
 Develops data model describing data elements and how they are used,
following procedures and using pen, template or computer software.
 Develops standards and guidelines to guide the use and acquisition of software
and to protect vulnerable information.
 Plans, coordinates and implements security measures to safeguard information

in computer files against accidental or unauthorized damage, modification or
disclosure.
 Reviews procedures in database management system manuals for making

changes to database.
 Reviews workflow charts developed by programmer analyst to understand tasks

computer will perform, such as updating records.

 Writes and codes logical and physical databases descriptions and specify
identifiers of database to management system or direct others in coding
descriptions.
 Approves, schedules, plans and supervises the installation and testing of new
products and improvements to computer systems, such as the installation of
new databases.
 Develops methods for integrating different products so they work properly

together, such as customizing commercial databases to fit specific needs.
 Identifies and evaluates industry trends in database systems to serve as a source

of information and advices for upper management.
2.3.5 SENIOR PROGRAMMER:-
 Analyzes designs, supervises and coordinates the development of software

systems to form a basis for the solution of information processing problems
through the use of electronic data processing machines.
 Designs and develops programming systems making specific determinations

about system performance. Defines functional specifications of the system for
the appropriate hardware.
 Analyzes total system specifications and translates system requirements to task

specifications for computer programmers. Develops training programs to
promote staff development within departments affected by utilization or
revision of computer systems.
 Maintains liaison with representatives of other company data processing

operations, professional organizations and equipment manufacturers to ensure
utilization of current principles and techniques.

 Reviews and analyzes system specifications to determine whether all required

elements have been included. Consults with clients to gather information about
program needs, objectives, functions, features, and input and output
requirements.
 Analyzes, defines, and documents requirements for data, workflow, logical

processes, hardware and operating system environment, interfaces with other
systems, internal and external checks and controls, and outputs.
 Advises and works with user departments to resolve specific problems or make
changes in programs, computer applications, capabilities, alternative
programming approaches, limitations, etc.
2.3.6 PROGRAMMER:-
 Writes programs creating a logical series of instructions the computer can

follow, applying knowledge of computer capabilities, subject matter and
symbolic logic.
 Code instructions into programming languages and test and debug programs to
get intended results.
 Converts detailed logical flow charts to language that computers can process.
 Prepares flow charts and block diagrams and encode resultant equations for
processing.
 Develops programs from workflow charts or diagrams, considering computer

storage capacity, speed, and intended use of output data.
 Prepares detailed workflow charts and diagrams from programs to illustrate

sequence of steps to describe input, output, and logical operation.

 Revises or directs revision of existing programs to increase operating efficiency

or adapt to new requirements.
 Consults with managerial and engineering and technical personnel to clarify

program intent, identify problems and suggest changes.
 Writes instructions to guide operating personnel during production runs.

Prepares records and reports.
 Collaborates with computer manufacturers and other users to develop new

programming methods.
2.4 FUNCTIONS OF THE MIS DEPARTMENT:

MIS department of TOYO NASIC TARIQ GLASS INDUSTRIES
LIMITEDplays a
tremendous role in the growth of the firm. MIS department involves a great deal in
expanding or automating the data gathering process. MIS Department processed the
required information demanded by the executive in short time for quick decisions.
2.4.1 MAJOR FUNCTIONS:
Following are the major functions of MIS department of TOYO NASIC TARIQ GLASS
INDUSTRIES LIMITED:
 Determination of Information needs.

 Information processing.
 Information gathering
 Information utilization.
 Find out the requirements of the system to enhance the system ability.
 Ensure new system installed on the required place.
 Updates the information.
 Ensures the data cant access by the unauthorized person.

 Ensures the information flow smoothly.
 Provide the actual information required by the different departments of the

organization in right time, including monthly, quarterly, annually and by
annually reports.
2.5 MIS OPERATIONS:-

The Management Information System in TOYO NASIC TARIQ GLASS INDUSTRIES has
developed its own application software which consists of different modules i.e. sales,
marketing, production, finance, accounts, planning and marketing time office (basic
payroll consideration), maintenance etc which are briefly described below:
2.5.1 SALES MODULE:-
Module is the part of the application software which performs the unique purpose. It
consists of:
 Pre-sales activity, planning and availability support for the sales personal.
 The actual entry of the sales order done by the salesperson at the point of sales.
 Determining where the most efficient source of the ordered product is in

inventory and shipping it.
 Delivery.
 Customer billing.
 Customer payment.
2.5.2 PRODUCTION MODULE:

 Sales and operations planning SOP where the sales forecasts are used in a
production-planning model to check feasibility.

 Master Production Scheduling MPS – The actual plan for the whole production
process.
 Material Requirements Planning MRP – Where the production plan is actually

converted into raw materials input requirements.
 Warehouse Control where the actual production takes place and is registered
into the system as finished goods.
2.5.3 PURCHASING MODULE:

 When the production manager plans to manufacture something, a requisition for
the raw materials is prepared.
 Purchase order sent.
 Goods receipt inventory.
 Payment to vendor.
2.5.4 FINANCE & ACCOUNTING MODULE:

 Sales events are entered at the proper time in the ledger system.
 Inventory to match goods shipped.
 Inventory to match raw materials received.
 Inventory to move values from raw materials to work in process.
 Accounts Payable are set up for purchases.
 Accounts Receivables reflects goods billed but not yet paid for.
 Time Keeping.
 Accounts Payable.
 Revenue Management.
 Accounts Receivables.

2.5.5 PLANNING AND MARKETING MODULE:

 Records.
 Data Collection & Analysis.
 Customer Information System.
 Geographic Information System.
2.5.6 PAYROLL CONSIDERATION MODULE:
This is the real overview look at the specifications on the sheets to see the wide range
of available features.
2.5.6.1 BASIC PAYROLL PROCESSING:

 Get valid time information
 Get each employee’s information.
 Get YTD (year to date) information.
 Calculate pay information.
 Update employee information and YTD information.
 Produce payback, pay stub and payroll reports.
2.5.6.2 LEAVES DATA:

 Accumulated Vacation.
 Vacation used by each individual.
 Accumulated sick leave.
 Individual sick leave used.
 Accumulated personal time.
 Individual personal time.
2.5.7 MAINTENANCE MANAGEMENT:
 Preventative Maintenance.

 Work Order Processing.

 Maintenance History.
 Cost Reporting.
2.5.8 OPERATIONS MANAGEMENT:
 Production Scheduling.
 Daily Production.
 Equipment Utilization.
 Production Reporting.
2.5.9 SOFTWARE SECURITY:
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED all the employees of the MIS
Department and other interlinked departments have an identified user name one the
operating system level. Following are the main precautionary measures to secure the
data from the illegal user.
 Every software module has a different user name defined along with the
password, which can be changed daily. Such precautions make sure that the
authorized person only accesses the data.
 Secondly one can only takes the data in the database but can’t edit the data. The
MIS manager only edits the data.
 In each system, antivirus is installed to prevent the virus from the network and
systems.
 Backup of the database is made to recover the lost data if any occurs.
 In server room only authorize person can enters.

2.6 MIS SUPPORT TO THE OTHER DEPARTMENTS:
MIS department extends all the departments and provide the updated information to
other departments which support for effective decision- making and helping to establish
effective plans. Now we narrate briefly how the MIS department supports to the other
departments.
2.6.1 MARKETING:
 MIS Department provides the feed back on the effectiveness of the
past
marketing strategies such as product planning, placing planning, promotion of
the product and price of the product.
 The main function of the Marketing Department is to deal with the customers.
The MIS Department provides the customers data for effective decision
making.
2.6.2 ADMINISTRATION:
 The main task of the Administration Department is to attain the objectives and
goals. The MIS Department provides the periodic and monthly reports to the
Administration / Top Management appraise the organizational performance and
can easily know strengths and weaknesses.
 MIS Department provides each employees bio data and their performance and
all the other relevant information about the employees.
 Provides accurate and current operation performance of the production

department.
 Provides daily reports of the other departments.
2.6.3 ACCOUNTS:
 Prepares the financial statements and balance sheets of the organization.

 MIS Department also helps the Accounts Department in keeping the accounting
of the business transactions.
 Provides the details of actual receipts and payment transactions to the

Managing Director.
2.6.4 TIME OFFICE & HR DEPARTMENT:

MIS Department provides information about the employee’s attendance and the record
of the each employee which is briefly explained below:
2.6.4.1 BASIC PAYROLL INFORMATION:

a. Personal Data.
b. Employee.
c. Employee Name.
d. Employee Address.
e. Address and Phone.
f. Sex, Birth Date, Marital Status.
g. Date Started Employee.
h. Department Code.
i. Job Codes.
j. Number of Tax Exemptions.
k. Exempt Status (eligibility / non eligibility for overtime).
l. Type of Employee (Salaried, Hourly etc.).
m. Salary or Wages if hourly etc.
n. Overtime Rate.
o. Vacation Accumulation Rate.
p. Sick Leave Accumulation Rate.
q. Leave Data.

r. Accumulates Vacation.
s. Vacation Used This Year.
t. Accumulated Sick Leave Used This Year.
u. Accumulated Personal Time.
v. Personal Time Used This Year.
2.6.5 PRODUCTION DEPARTMENT:
MIS Department facilitates the production department in the following ways:
 Provides the information of phase of raw material and the date when reach in
the organization.
 Provides the actual information of the new material in hand.
 Provides information about the finished products, which pass the quality
standards and take place in the warehouse.
 Directs the faults of the product occurs during the operation.
 Provides the machine efficiency and best way to expand its production.
 Daily report to the operation director about the production efficiency.

CHAPTER
SYSTEM
DEVELOPMENT
PROCESS.
This chapter focuses on the System Development Process. What System Development
Process Means, analysis of the current process which is used in the selected
organization, its problems, techniques, problem analysis, requirements analysis, system
design phase as well as its implementations and evaluations & etc.
3.1 SYSTEM DEVELOPMENT PROCESS:-
System Development Process is a set of activities, methods, best practices and

automated tools that are used to develop and continuously improve information
systems and software.
3.1.1 SYSTEM
 A system is an orderly grouping of interdependent components linked together
according to a plan to achieve a specific objective. Its main characteristics are
organization, interaction, interdependence, integration and a central objective.
 It is an entity which consists of interdependent parts so that system theory is

concerned with the attributes and relationships of these interacting parts.
 A definition which applies to business systems is a collection of men, machines

and methods organized to accomplish a set of specific functions.
 Any group of components (functions, people, activities, events, and so on) that
interface with and complement one another to achieve one or more predefined
goals.
 A system is a set of interrelated elements that collectively work together to

achieve some common purpose or goal.
 The term system is derived form the Greek word systems, which means an
organized relationship among functioning units or components exists because it
is designed to achieve one or more objectives.
 A regular or orderly arrangement of components or parts in a connected and

interrelated series or whole; a series or group of components necessary to some
operation.

3.1.2 INFORMATION SYSTEM
Data Resources
People Resources
Data and knowledge
End users and IS Control of Bases

specialist System
Input Processing Output of

Data into information
of informatio products
data n
resour
ces
Programs and procedures Machines and

Media
Storage of Data
Resources Hardware
Software resources
Resources
Communications media and network support
Network Resources
3.2 PRELIMINARY INVESTIGATION & PROBLEM ANALYSIS

In the TOYO NASIC TARIQ GLASS INDUSTRIES Inquiry of limited scope undertaken to
verify whether or not an allegation merits further inquiry as a full investigation.
If we conclude that the idea is interesting, on the basis of the initial material in the
TOYO NASIC TARIQ GLASS INDUSTRIES, we will initiate a more thorough analysis in

order to provide the best basis for a decision about a possible investment. Such
preliminary investigation comprises, among other things:
 Examination of novelty in patent and scientific literature
 Technical analysis
 Marketing analysis
 Evaluation of development costs
 Identification of business partners
 Need for additional expertise
 Definition of business goals company or sale of rights
 Preparation of plans and budgets for an initial project, if appropriate.
We discuss the outcome of the preliminary investigation in the TOYO NASIC TARIQ
GLASS INDUSTRIES and decide whether idea has the potential or should be sold to a
third party. If so, we proceed with the so-called initial project within the framework.
3.2.1 OBJECTIVE OF PRELIMINARY INVESTIGATION:
The objective is to develop Loan Management System which will maintain the total
system in computerized way and generate required report that is very essential in every
single manner.
3.2.2 SCOPE:
 Providing security to the loan information data.
 Minimizing the large documentation.

 Making calculations easy.
 Easy maintains of Data

 Reducing the extra manpower and overhead work.
3.2.3 CONSTRAINS:
 As the current system is completely manual, making it automated need lot of

time by realizing the existing system. The time limitation is one of the greatest
problems in this regard.
 The system will process lots of transaction. So the calculation part must be
reliable as much as possible.
 In this organization, there are so many senior employee, who are not familiar
with computerized system and they are not interested to develop a
computerized system.
 Most of the employee does not have good knowledge about computer. That’s
why some of there expectations are unrealistic.
3.2.4 EXISTING MIS SETUP:
The MIS setup which is currently used in TOYO NASIC is summarized in this figure
below:

3.2.5 CRITICAL ANALYSIS:
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED system development normally

start when a manager and other functional areas personal feel that the current system is
outdated and not meeting the new trends of automation and era specifications.
Preliminary investigation is conducted when manager and other users submit the
request to the MIS department for new system and then such task is assigned to the
analyst to make a preliminary investigation.
3.2.5.1 EXISTING SYSTEM

Currently a simple database system in Visual FoxPro is working in the MIS
Department of TOYO NASIC TARIQ GLASS INDUSTRIES, which handle
accounts
department and store department. I apply the business intelligence rules on this
database by creating a data warehouse for the existing data. The production department
of appliances division is handled manually and there is computerized database
management system for the department. Therefore, there is problem in handling the
data and quality check.
3.2.5.2 PROBLEM STATEMENT

Generating reports, static query, database management system,
The Problem of
data structure of simple transaction.
The impact of which Imperfect decisions, inconsistent behavior of the database, slow
is processing, duplication, poor strategies, inaccurate reordering,
Enterprise Intelligent System which is based on the OLAP and
A successful Data Warehousing (based on star schema) technique helpful in
solution would be decision making, generating reports against dynamic queries,
nested queries and ad hoc queries.
3.2.5.3 STAKEHOLDER AND USER DESCRIPTIONS
The system will provide services to the higher administration and management of the
departments of the TOYO NASIC TARIQ GLASS INDUSTRIES. The manager or
administrator will put a query and system will automatically execute and display the
reports in more descriptive and comprehensive form. He can also execute the hidden
queries in the queries.
3.2.5.4 PRODUCT OVERVIEW

System will facilitate the strategic level management of TOYO NASIC TARIQ GLASS
INDUSTRIES to make decisions, forecasting and better strategies. This system will also
provide the help to the operational level management to entertain queries generate
reporting and maintain stock status.
3.2.5.5 PRODUCT PERSPECTIVE

 It is a computing environment where users can find strategic information, put
directly in touch with the data they need to make better decisions.
 It can provide an integrated and total view of the products.
 It can make the current and historical information easily available for decision
making.
 It can make decision support transactions possible without hindering

operational system.
 System can render the organizational information consistent.
 System can present a flexible and interactive source of strategic information.

TOYO NASIC TARIQ GLASS INDUSTRIES
LTD - 45 -
CHAPTER NO. 3:-
3.2.6 DFD’S AND RISK ANALYSIS
Login DPR
Issue
voucher
creation
Enter data TOYO
NASIC’S
Material
Transaction
Transfer
Processing
GRN
Reports
Warehouse
Department
Fig Context Level

DFD
3.3 REQUIREMENT ANALYSIS PHASE:-

The development of a solid foundation is the key to implementing a successful system.
A well-designed system maintains flexibility to accommodate new technologies and
changing user needs over time.
This approach puts significant emphasis of TOYO NASIC TARIQ GLASS INDUSTRIES on
understanding and interpreting the user needs and then carefully managing those needs
with management perspective and budgetary requirements.
Mission Analysis
Requirements Analysis
Function Analysis
Function Allocation
Design
Verification
Define the system's functional architecture in terms of the operations / events that must
be performed in order to meet the mission goals of the system. This proceeds in a top-
down hierarchical nature and is independent of allocation to hardware, software, or
humans. The goal of the function analysis is to assist in defining and allocating
functions to the human that are best suited to their capabilities and limitations.
3.3.1 PROCESS DIAGRAM

3.3.2 EXISTING SYSTEM’S REQUIREMENTS ANALYSIS
Requirements analysis beings when management of the TOYO NASIC TARIQ GLASS
INDUSTRIES LIMITED decides to continue developing the new system on the report of
the analyst. In requirements analysis phase of development of the new proposed

system, traditional approach focusing is on the determining user needs, studying the
application area in depth, assessing the strength and weaknesses of the current system
and work methods and reporting results to the management.
3.4 FEASIBILITY STUDY:

3.4.1 TECHNICAL FEASIBILITY
In this report, I shall provide the solution to the running system of the organization
named as TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED. This system uses the data
warehousing techniques and models.
A periodic reporting system on the basis of previous data to higher management will
also be a part of the system, which will helpful to them in strategic decision- making. I
have the basic knowledge of Dot NET framework but advance technologies of database
i.e. OLAP, Data warehousing, Data mining and BI are explored and worked on during
the internship progress.
3.4.2 OPERATIONAL FEASIBILITY
In the project all the database technologies regarding Business intelligence and front-
end development will explore and implemented:
STEP 1: OLTP
 Analysis of Store department
 Design of Store department
 Implementation of Store department
STEP 2: OLAP & DATA WAREHOUSING


STEP 3: BUSINESS INTELLIGENCE (USING .NET)

 Testing and deployment of BI system
3.4.3 ECONOMICAL FEASIBILITY
The main concern here is on the system of the MIS Department of TOYO NASIC
TARIQ GLASS INDUSTRIES LIMITED. B y going computerized, TOYO NASIC can
achieve more reliability and accuracy.
A. MAINTAINABILITY
Since I am using .Net Technology therefore it is easy to maintain the whole system
whenever required.
B. COST BENEFIT ANALYSIS

Economic feasibility has been defined as a cost benefit analysis. How do you estimate
the costs and benefits? And how do you compare those costs and benefits to determine
economic feasibility?
C. COSTS FOR DEVELOPING THE SYSTEM

The cost for developing the information system can be classified according to the
phase in which they occur. Systesm development costs are usually applied once.
D. COSTS FOR OPERATING THE SYSTEM

These costs may be fixed (after regular interval but have relatively fixed rates or one
time costs & variable costs occur in proportion to some usage).

3.4.4 SCHEDULED FEASIBILITY
However the scope is flexible and can be extended. Because it is an industrial project
and TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED is such a large company, which
has many departments where we can also implement Business Systems. But we will
meet all the basic requirements of BS in store and production from which a further
useful work is continuing able.
3.5 SYSTEM DESIGN PHASE:-

System design represents how a proposed information system will meet the
information needs of the users, including logical and physical design activities, user
interface, data and process design activities that produce system specifications satisfy
the customer requirements in the system analysis stage.
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED designing phase

begins, the
analyst and system development team determines how manual software & hardware
components will perform at logical and physical levels in each of the following areas:
 Output Requirements.
 Input requirements.
 Processing Requirements.
 Storage Requirements.
 Procedure Requirements.
 Personnel Requirements.
3.5.1 RISK ANALYSIS

In developing new projects it is common that risks or uncertainties always exist,
especially in the development of industrial type projects. Our mission is to minimize
the risks up to a possible limit in TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED.
Principal sources of risks include random variations in components and subsystem

performance, inaccurate or inadequate data, wrong information about work flow of

organization, integrity rules, problems in schemas and the inability to forecast things
about project development due to lack of prior experience.
Mitigation Strategy &

Risk Name Risk Description
Contingency Plan
Requirement gathering is the Arrange regular meetings with the

most important risk in users and stakeholders of the
R-1 industrial projects. The concerning people of departments. It
Requirements organizations are not ready to is also necessary to get information
gathering. about their current working of MIS
give or share their data with
any other organization or department. So that this risk can be
person due to their privacy. minimized.
New technology creates a
situation in which End users
R-2 End Users and Stakeholders must
and Stakeholders cannot have
Technology understanding with the new understand this technology as soon
awareness technology. This may cause a as possible.
delay or failures of our
project.
R-3 Database Server or the We must keep data as a backup, so

Database operating system on which it that database data can be recovered
failures is installed may be failed. back from failure.
R-4
If any of the hardware failure We must replace old or corrupted
Hardware
occur system crashes. component by new one.
Failures
R-5 As the BI technology is new
We have started the implementation
Unawareness in the field of database so its
of the BI on small scale.
of BI implementation may be
technology complex. .
3.5.2 SYSTEM DESIGN:-
Organizations may develop a system in many ways. One single ideal system
methodology is not working properly in all situations. Because some approaches are
better suite for developing small systems then large ones. During my internship in
TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED the prototyping approach was used.
Basically TOYO NASIC INFORMATION SYSTEM is small in nature due to the expansion
of its business plant, now they needs medium sized Information System which will
develop soon. The MIS Director of TOYO NASIC says, because the company is not in
such a position to develop a system at once so they use Prototyping approach and the
required modifications are made when required. The main benefit of Prototyping
Approach is that you can develop appropriate system in short time without bear heavy
expense. However the main motive of all good approaches is that,
 High level of interaction with user’s involvement throughout the development

process.
 Conscientious attempts to minimize development time and costs.
 A loyal concern for improving system quality.
 The use of rigorous and disciplined approach to system development.
 Production of complete and perfect design specification and documentation.
 Implementation of system that satisfies the user requirements and is easy to

maintain.
If any one keep in such issues for the development or modification of system ensure
that it reach in its goals.

3.5.3 GUIDELINES FOR IDEAL MIS SYSTEM DEVELOPMENT:-
The main and basic purpose of the Management Information System is to collate,
summarize and present data / information accurately that enables the managers to the
company to control its operations efficiently.
In the perspective of data gathering the ideal Management Information System has five
layers.
3.5.3.1 DATA SOURCES:

Data sources provide the three main sets of data to be considered.
A. OPERATIONAL:
This provides the actual values of the metrics that you measure to determine the
success of your business.
B. BUDGETS:
Represents short term estimates of the future values of the metrics.

C. FORECASTS:
Represents short term estimates of the future values of the metrics.
3.5.3.2 METRICS.
Define the things that you will measure to monitor the performance of your company.
The values you collect for operations, budget and forecasts provide the raw metric for
the analysis layer of your MIS.
3.5.3.3 ANALYSIS.
Defines how you will transform the raw metric data before presenting it to your
company’s employees. Employees at the lower levels of management in your company
are likely to need access to small subsets of the raw metric data that pertain to their
specific duties. As you move up through the management levels you will need to
summarize a wider range of metric data.
3.5.3.4 PRESENTATION.
Defines how you will present the transformed data to your company’s employees. Most
employees will need a simple dashboard that reflects the scope of their duties. The
dashboard should provide an easy to read display of the values of the key performance
indicators (KPI) for that person. It should be possible for the person to drill down
through any KPI to see the underlying data that determined the displayed value.
3.5.3.5 CONTROL.
Control provides the mechanism by which the employees of the company attempt to
manage the values of the KPLs.

Metric analysis component that provides templates and wizards to help you with the
following:
METRICS:
 Defining the metrics that will help you measure the operational performance of
your company.
 Collecting raw metric data (including operational budgets and forecasts.)
CONTROLS:
 Defining management controls on the values of the metrics.
 Providing workflow automation mechanism for managing metric values.
We can also build pilot management information system to meet your company’s
needs as part of a comprehensive business management solution. Constructing such a
system would include:
 Automation of links to your operational data sources to gather raw metric data.
 Automation of links to your budgets and forecasts data sourced to gather raw
metric data.
 Creating a tailored analysis suite for your metrics.
 Creating a tailored presentation suite including employee dashboards.
3.5.4 BENEFITS OF THE APPROACH:-

 Helps you focus management attention on those things that affect the success of
your company and are subject to your control.
 Helps you focus the attention of management on appropriate key performance

indicators across the company sending a message to all of your company’s
employees – it tells them what is important and what is expected!

 Use of the budgets and forecasts services to set realistic targets helps to
improve the performance and morals of all of your company’s employees.
3.5.5 DFD’S OF SYSTEM DESIGN:-

UC LOGIN
1:
Login
Manager
<<Include>>
Database
<<Communicate>> Server
(From Use Cases)
Identificatio
n
Fig 5.1 Login Use

Case
UC 2:
CREATE GRN
<<Update
Enter >>
WareHouse
<<include>>
Database Server
<<Update>> (from Use-Case Model)
<<include>>
Enter Supplier
Manager GRN
<<Update>>
<<include>>
Enter Items
UC 3: HANDLE CATEGORY
Handle Category
Manager
<<include>>
Database Server
<<Update>> (from Use Cases)
Enter Category
UC 4: UPDATE ITEM INVENTORY
Handle
Inventory
Manager
View Item
<<include>> <<include>>
Edit Item
Enter Item Enter Category <<include>>
<<include>>
Enter UOM
<<include>>
Edit UOM
UC 5: UPDATE PRODUCT INVENTORY
Handle Product
Manager
View Product
Enter Color
Enter Product Enter Model Edit Product
Enter Type
UC 6: HANDLE SUPPLIER
Handle
Supplier
NewClass3
<<include>>
<<Updates>> Database Server
Enter
Supplier
UC 7: HANDLE TRANSFER OF ITEMS
Handle Transfer of Items

Manager
<<include>>
Database
Server
<<Update>>
Update
Inventory
UC 8:
CREATE WAREHOUSE
Handle Warehouse
Manager
<<include>>
<<Updates>> Database Server
Enter New Warehouse
UC 9: CREATING ISSUE VOUCHER

Handling Issue Voucher

Manager
Enter Warehouse
Enter Item
<<Updates <<Updates>>
>>
Database
Server
(from Use Cases)
UC 10: CHECK REPORTS
Director
Manager Check Reports
Finished Goods Reports
3.5.6 DESIGNING SYSTEM OUTPUTS:-

In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITEDsix important
factors are
considered in Designing System Output.
 Content.
 Form.
 Volume.
 Timelines
 Media.
 Format.
3.5.6.1 CONTENT:
Content refers to the actual pieces of data included among outputs provided to users.
System designers generally put too much content into managerial reports instead of too
little. Too much content can waste a lot of time of the managers by making then isolate
from the information that they need, it also diminishes the impact of truly important
information.
3.5.6.2 FORM:
Form refers to the way that content is presented to the users. Content can be presented
in various forms “quantitative” and “non-quantitative”, text, graphics, audio and video.
The reason behind is that managers prefer to the summary and detailed information in
relative rather than absolute form or in charts from such as pie charts, pie lines or bar
charts.
3.5.6.3 VOLUME:
The term volume is commonly used in technology t measure the amount of activity
taking place at a given time. The amount of data output required at any one time is
known as output volume. Heavy volume often suggest a fast frequently used output
device such as a high speed printer or a rapid retrieval display unit.
3.5.6.4 TIMELINES:
Timelines refers to when users needs outputs. Some outputs are required on regular,
periodic basis (weekly, monthly, quarterly or annually). Manager requires the out put
& get it when they need.

3.5.6.5 MEDIA:
Input output media refers to the physical substance or device used for:
 Inputs.
 Storage.
 Outputs.
Output media choices include Paper, Video, Microfilms, Tape, Disk and Voice.
3.5.6.6 FORMAT:
The method or manner in which data are physically arranged is called a format. Such
arrangements are called output format when referring to data output on printed report
or on a display screen.
3.5.7 DESIGNING SYSTEM INPUTS:-

In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITEDfive important
factors are
considered in Designing System input.
 Content.
 Timelines
 Media.
 Format.
 Volume
3.5.7.1 CONTENT:
Firstly the analyst considers the types of data that need to be gathered to generate user
inputs. This is a complicated process because new proposed system means the new
information and the new information often requires new source of data, which can be
expensive. Sometimes the data needed for new proposed system are not available
within the organization but a close substitute might be.

3.5.7.2 TIMELINES:
Exactly when inputs are entered the system is critical because outputs cannot be
produced until certain inputs are available. So a plan is established regarding different
types of inputs entering the system. Timing logistics are usually most complex in
transaction processing and information reporting system.
3.5.7.3 MEDIA:
Another most important input consideration includes the choices of input media and
subsequently, the device on which to enter the data. Such user input alternatives
includes:
 Workstations.
 Magnetic Disks.
 Keyboards.
 Pen Based Computers.
 And Voice.
3.5.7.4 FORMAT:
After the data content and the media requirements are determined, input formats are
considered. When specifying record formats the type and length of each data field, as
well as any other special characteristics are defined and avoid any error.
3.5.7.5 VOLUME:
Input volume refers to the amount of data that is entered in the computer system at any
time. And it is also considered important to determine the size of the input volume such
as light or heavy.

3.5.8 ENTITY RELATION DIAGRAMS

ER Model consists of 31 tables. Here 14 tables are shown in figure below
Here other 12 tables shown from the ER Model

Last 4 tables of ER Model are viewing in this figure
3.5.9 DETERMINING PROCESSING REQUIREMENTS:-
In this phase the project team decides which types of application software products are
needed and consequently which of the degree of processing the system needs to be
handled. This leads the system developers to decision regarding the system software
and computer hardware that most effectively get output for users.
3.5.9.1 APPLICATION SOFTWARE:

Application software’s are the programs that specify the information processing
activities required for the completion of specific tasks of computer users. The analyst
of the output and input usually suggests numerous processing requirements for
application software. These requirements normally address such issues as the basic
functions and capabilities that the software must possess. In TOYO NASIC TARIQ
GLASS INDUSTRIES LIMITED application software’s are developed according

to the
organizations transaction activities, mostly the medium size information system is
developed.
3.5.10 DETERMINING STORAGE REQUIREMENTS:-
In the specification of storage requirements, accessing and organizing data are

considered. We also discuss need storage capacity and physical storage media options
which are identified.
 Access the Organization.

 Storage Volume.
 Media.
3.5.10.1 ACCESS THE ORGANIZATION:

In this phase TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED
project team
determines in what way the users will need access stored data sequentially, directly or
both. User access requirements then help determine appropriate data and file
organization methods. In some cases online order or billing require only sequential
access. Mostly business data are organized logically into records. However physical
data placement both file oriented and data processing methods are also organized
sequentially.
3.5.10.2 STORAGE VOLUME:

Storage volume relates t the aggregate of the:
 Number of Data.
 Records.
 Strengths.
 Sets.
 Or all such matters are accessible to the users at any time.
Generally system developers determine the total bytes required for the number of
records expected to be stored that byte requirement is double or triple to arrive at total
secondary storage requirements.
3.5.10.3 MEDIA:
Finally the system developers determine the storage media according to the size of
transaction which are as follows:
 Diskette.
 Hard Drive.
 Tape.
 Optical Disk / USB etc.
Normally for huge volume data storage the media optical disk is more feasible for ruse.
But in TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED the hard drive is used for the
data storage.
3.5.11 DEVELOPING PROCEDURE FOR USING SYSTEM:-

In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED the system design is incomplete
until the procedures for using the system are finished. We define the procedure in this
way “A procedure is set of rules” procedure fall into two major categories:
 Work Procedure.
 Control Procedure.
3.5.11.1 WORK PROCEDURE:

This complies several procedures / ways under which it is inducted as the work should
be performed. These are call work procedures.

3.5.11.2 CONTROL PROCEDURE:
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED control procedure indicates how
work should be controlled. In computerized information system several controls must
be implemented to ensure the secrecy and security and accuracy of the data.
 SECURITY CONTROL:-
Security control ensuring to eliminate the risk of unauthorized access of data, for
eliminating such risk we use the password, protection, mechanism etc.
 ACCURACY CONTROL:-
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED computer

information system
used the audit trail for the accuracy of the data so that accurate complete information is
stored. Audit is used to certify both the correctness of account balances and adherence
to a set of procedures or standards. Audit trails are used to trace the computer system
outputs back to original source documents.
 PRIVACY CONTROL:-
Regarding technology, privacy control ensures the protection of people’s rights

regarding how information about them is suppressed or used.
3.5.12 DETERMINE PERSONAL REQUIREMENTS:-
In this phase we discuss personal specification for the personnel involve:
 Work Description.
 Personal Qualification.
 Training.

3.5.12.1 WORK DESCRIPTION:
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED the most critical personal related
specification involves the work that people perform during their job. Total business
operations are divided into well defined goals and then those tasks are combined into
job. Each job must be feasible from the organization point of view as well as
responsible in accordance with the individual’s capabilities.
3.5.12.2 QUALIFICATIONS:
When jobs are defined qualification is another taster for individual who fill those jobs.
For example, for the post of data entry operator the keyboard skill is necessary, etc.
3.5.12.3 TRAINING:
Training of the personnel is a major ongoing cost that is considered when the system is
being designed. For the new system software and hardware the training of the personal
is done for the purpose of getting desired results from the software.
TRADITIONAL DEVELOPMENT APPROACH FOR SYSTEM DESIGN &

IMPLEMENTATION:-

PROTOTYPING APPROACH FOR SYSTEM DEVELOPMENT:-
3.6 END USER DEVELOPMENT:-
With the increase availability of low cost technology, end user end user development
on of them. In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED the end user
development, it is the end user not the computer professional who is responsible for
systems development. The number and nature of systems development activities
followed by the end user often differ from those found in more formal approaches.
Three way in which end user development might be implemented, “Traditional
Approach”, “Prototyping” and an intuitive approach”.
3.6.1 FAVORING CIRCUMSTANCES OF PROTOTYPE APPROACH:

A system under development is local rather than enterprise wide.
 The system under development is inexpensive.
 A suitable environment of end user development tools and professional

expertise is available.
 Standards exist to maximize divergent efforts by the end users and other danger
to the organization.

 High levels of security are not necessary for the system being developed.
 The system under development involves numerous customized queries and

reports.
 The system under development can easily be built and supported by the end
user.
 The system under development does not involve high volume transaction
processing.
 The development time is short and cannot be accommodated by the MIS

department.
 The user must be heavily involved in the development process.
3.6.2 SYSTEM IMPLEMENTATION:

In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED after data gathering and choosing
the hardware, software and services necessary to operate the system, the system
implementation phase of development begins. Implementation phase consists of the
following activities:
 Scheduling.
 Program Coding, Debugging and Testing.
 Training.
 Conversion.
3.6.2.1 SCHEDULING:-
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED to ensure that the system will
work by a certain date the analyst must prepare an implementation timetable. In this
time table, all the activities are desirable as how the implementation must start and
finished.

In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED a detailed implementation

timetable is often essential to develop management confidence in the installation plan
and to ensure uninterrupted operations during the implementation period.
3.6.2.2 PROGRAM CODING, DEBUGGING AND TESTING:-

PROGRAM CODING. Coding is the process of writing that can run the computer
Hardware.
CODING & DESIGNTOOLS. Three coding and design tools are widely recognized as
potentially making programmers more productive are:
I. Structure Programming Techniques.
II. Software Prototype.

III. Object Oriented Programming.
I. STRUCTURE PROGRAMMING TECHNIQUES.
“A set of program design and coding tools developed throughout in 1970 which
provide programmers with a well defined and familiar set of structure.”
Using structure techniques, programs can be written in a systematic, standard style,

thereby reducing development time and errors plus making programs more
maintainable.
II. SOFTWARE PROTOTYPE.
The quickly coded 4GL program is called prototype software. The 4Gl product that
facilitates creation of software prototypes is an application generator. Application
generators and software prototypes are useful when users are not exactly sure what
they want and what time is a limiting factor in software development.

III. OBJECT ORIENTED PROGRAMMING.
An object oriented programming used to developed programs that create and use
objects to perform information processing tasks.
PROGRAM DEBUGGING. Debugging is a methodical process of finding and reducing the

number of bugs, or defects, in a computer program or a piece of electronic hardware
thus making it behave as expected. Debugging tends to be harder when various
subsystems are tightly coupled, as changes in one may cause bugs to emerge in
another.
PROGRAM TESTING. Testing (sometimes called compliance testing) is that part of an

internal control review which assesses whether actual practice follows, or complies
with, prescribed policies and procedures. The assessment is made by interviewing or
observing staff, following a transaction through the process, or sampling
documentation of transactions to determine if required steps are executed.
3.6.2.3 TRAINING:
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED meteorology, training is when a
successive series of showers or thunderstorms moves repeatedly over the same area,
usually causing some form of flooding, especially flash floods. Often, this happens
when a line of rain or storms forms along a stationary front, and moves down the
length of the front, while the front is stalled. It is named so because this is similar to the
way train cars move down a track in a line, over and over the same point, without the
track moving.
In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED with the burst of activity in end
user computing and the appearance of new tools for computer professional, training is
becoming a major component of implementation sector.

The main object of training is that the users are well known to operate the program
according to the specification.
3.6.2.4 CONVERSION:
The initial operation of a new computer based system can be a difficult task. Such
operation is usually a conversion process in which the Hardware, Software, People,
Network and data Resources of an old information system must be converted to the
requirements of a new information system. This usually involves a Parallel, Phased,
Pilot or Plunge conversion process from the old to new system. Four major forms of
conversion are as follows:
I. Parallel Conversion.
II. Phased Conversion.
III. Pilot Conversion.
IV. Plunge or Direct Cutover.
I. PARALLEL CONVERSION.
Conversion can be done on a Parallel basis, whereby the old and new system are
operated until the project development team and end user management agree to switch
completely over to the new system. During this time the operation and result of both
systems are compared and evaluated. Errors can be identified and corrected and the
operating problems can be solved before the old system is abandoned.
II. PHASED CONVERSION.

The phase conversion can be allows a gradual implementation processes to take place
with an organization.
III. PILOT CONVERSION.
In pilot conversion where one department or other serves as test site. A new system can
be tried out at this site until developers feel it can be implemented throughout the
organization.

IV. PLUNGE OR DIRECT CONVERSION.
The installation of the new system can be accomplishes by a direct cutover plunge to
the new developed system.
3.7 SYSTEM EVALUATION:-

In TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED the performance and worth of the
MIS department is assessed in the following ways:
3.7.1 PERIODIC PERFORMANCE REPORTS:

Periodic reports describes how much the MIS department performed with respect to staying
within planned spending limits.
3.7.1.1 USER SURVEY:

The user surveys such as questioner and interviews indicate about the performance of the MIS
department. So in this way head of the department knows about the feed back of the system.
And if any problem is found he tries to resolve it.
3.7.1.2 SYSTEM PERFORMANCE:

The main object of the system performance is that is the workstation working properly or not?
Is the system performing task or not? If not, then remedial action is taken to victory.
3.7.1.3 EARLY WARNING SIGNALS:

Early warning signals means that some thing is seriously wrong. In this way the MIS staff
evaluates the system & removes the miss-happening / errors on the spot.
3.7.1.4 OVERALL EFFECTIVENESS:

If MIS is performing in commensurate plan it means the system is running effectively.

3.8 USER INTERFACES

3.8.1 LOGIN SCREEN
3.8.2 CHANGE PASSWORD SCREEN

3.8.3 GRN SCREEN
3.8.4 ISSUE VOUCHER SCREEN

3.8.5 DPR SCREEN
3.8.6 CATEGORY

3.8.7 NEW ITEM
3.8.8 NEW UOM

3.8.9 NEW SUPPLIER
3.8.10 TRANSFER OF ITEMS

3.8.11 NEW TYPE
3.8.12 UOM
3.8.13 VIEW CATEGORY

3.8.14 VIEW ITEM
3.8.15 WAREHOUSE
3.8.16 WORKSHOP

CHAPTER
SWOT ANALYSIS.
In this chapter the System Design, SWOT (Strengths, Weaknesses, opportunities and
Threats) Analysis of TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED.

4.1 SWOT ANALYSIS:-
TOYO NASIC TARIQ GLASS INDUSTRIES LTDis the leading organization of Glass
products in PAKISTAN. TARIQ GLASS INDUSTRIESis the only organization in ASIA
which has H-28 latest glass manufacturing machine which produces thin wall light
tableware products.
Over the last twenty years, TARIQ GLASS INDUSTRIES LTD.has excelled in the art of
glass manufacturing. Under the popular brand names of TOYO NASIC, OMROCand
NOVA, TARIQ GLASS INDUSTRIES LTD. has become a reliable house hold
name in
Pakistan. By fulfilling the needs of quality glass tableware and nurturing the basic
ingredients of Quality, Variety, Reliability and above all having a Competitive Edge,
TARIQ GLASS INDUSTRIES LTD. is now the market leader in Pakistan. This success is
now fast spreading to international markets across Europe, Middle East, Africa, Asia
and the Far East. The backbone of TARIQ GLASS INDUSTRIES LTD'S is a
team of
qualified, experienced and dedicated professionals with a proven expertise along with a
staunch backing through technical collaboration with TOYO GLASS OF JAPAN.
Now if we have a critical look on all the situation and circumstances then we came to
know that this industry has a Monopoly in the Pakistani glass market. No other
company is there who can be able to become a challenge for TOYO NASIC TARIQ
GLASS INDUSTRIES LTD in the market. According to this we can say that TOYO NASIC
TARIQ GLASS INDUSTRIES LTD just has opportunities and strengths in the glass market
of Pakistan and to some extent have the weaknesses & threats as well. But most of
times these type of industries that have the monopoly in the market create hurdles for
upcoming related industries. In this context we can say that TOYO NASIC TARIQ
GLASS INDUSTRIES LTD currently have no fear of loosing the market share in its current
position in the market.
4.1.1 STRENGTHS:-
TOYO NASIC TARIQ GLASS INDUSTRIES LTD is financially strong and it owns largest
assets in Pakistan as compared to others and has earned 96.123 MILLION of profit last
year.
The service of transferring products either with in the country or outside the country is
the fastest as compared to others. Almost 15000 employees are working in the
organization.
4.1.1.1 STRENGTHS OF THE COMPANY:-
 TOYO NASIC TARIQ GLASS INDUSTRIES LTD is captures 90% OF LOCAL GLASS
MARKET share in the Pakistani market.
 TOYO NASIC TARIQ GLASS INDUSTRIES got ISO 9001 2000 certification on
MAY 15, 2001,
 Since 1993, TARIQ GLASS INDUSTRIEShas made tremendous growth and

increase in its business volume day by day.
 Only TOYO NASIC TARIQ GLASS INDUSTRIES LTD is captures H-28 machine is
erected this machine is only in the Asia which produce the light and thin wall
glass products.
 Three main glass production company’s of Pakistani market are running under
the name of TARIQ GLASS INDUSTRIES LTD.
 Now the management of TARIQ GLASS INDUSTRIES plans to further increase its
exports of tableware products to a large number of EUROPEAN COUNTRIES.
 Now days TOYO NASIC TARIQ GLASS INDUSTRIES LTD produces up

to 170
TONS of glass per day.
 The plant of TOYO NASIC TARIQ GLASS INDUSTRIES LTD boasts a production
capacity of almost 200 METRIC TONS of glass tableware per day.
 TOYO NASIC TARIQ GLASS INDUSTRIES LTD is the only

industry which
produces the world class level glass in the Asian countries and have capture the
maximum share in the Asian market.
4.1.1.2 STRENGTHS OF THE MIS DEPARTMENT:-
 MIS Department of TOYO NASIC TARIQ GLASS INDUSTRIES

LTD has the
Extensive network and large database, allows the departments as well as the
staff to access to a stable and low cost database.
 The ongoing up graduation of technological infrastructure is expected to

enhance the efficiency of information system, there by strengthening,
monitoring procedures and expediting decision- making. Further automation of
front-end activities will enable the TOYO NASIC TARIQ GLASS
INDUSTRIES
LTD to improve customer service.
 Given the scope of the TOYO NASIC TARIQ GLASS INDUSTRIES LTD activities
and the existing level of impairment in assets, capital base of the company
requires further strengthening.
 A good system of communication flow is a great advantage to TOYO NASIC

 The department of MIS is handling all kind of software’s as per the TOYO
NASIC TARIQ GLASS INDUSTRIES LTD departmentsal reuirements.
 Major staff of the TOYO NASIC TARIQ GLASS INDUSTRIES LTD is experienced.
 TOYO NASIC TARIQ GLASS INDUSTRIES LTD extensive

network and large
customer base allows the access to a stable and low cost product base.

4.1.2 WEAKNESSES:-
 Over burden on staff.
 Not highly qualified staff.
 Unionism, centralization of authority, favoritism and nepotism has worked in

and few employees are gaining undo advantage that tarnish the image of TOYO
NASIC TARIQ GLASS INDUSTRIES LTD.
 Employee’s turnover is higher.
 There is lack of proper advertising like sponsoring of any festival or any event
like sports etc.
 The role of personal and relationship managers may increase its market share.
 Lack of resources.
 Lack of volunteers.
 TOYO NASIC TARIQ GLASS INDUSTRIES LTD has third class infrastructure like
furniture fixture etc.
 There is no customer relation officer in TOYO NASIC TARIQ GLASS
INDUSTRIES LTD.
 There is lack of coordination among different departments in TOYO NASIC

 There is a lack of discipline in each department and employee of TOYO NASIC

 A bad system of communication flow is a lowest advantage to TOYO NASIC

4.1.3 OPPORTUNITIES:-
“The Future belongs to those who see the possibilities before they become obvious”
 With renewed focus towards expanding the portfolio, efforts have been directed
towards consumer.
 Both these areas particularly consumer financing remains largely unexplored

territories for the local sector and require a high level of risk surveillance.
 High skilled labors force should be employed.
 Online order placement facilities should be enhanced.
 Employees having professional thinking and attitude toward their work as well
as having good industry experience should be hired by giving them special
salaries.
 TOYO NASIC TARIQ GLASS INDUSTRIES LTD should try to increase their
branches in foreign countries.
4.1.4 THREATS:-
 The main threat which TOYO NASIC TARIQ GLASS INDUSTRIES LTD has t o
face now days that is the products of china. China has a much enhanced
industry and growing day by day. Chinas capture all the markets of the world
due to the low cost and high quality. Now in these days the major competitor of
TOYO NASIC TARIQ GLASS INDUSTRIES LTD is China which provides the high
quality products in a very low price as compare to the market.

4.2 WEAKNESSES OF THE MIS DEPARTMENT:-
Although MIS department of TOYO NASIC TARIQ GLASS

INDUSTRIES LIMITED is
trying to perform good job and supporting other departments yet there are some short
falls which I observe during my internship program and described them below:
 The main short fall is that the information system processed the information
very slowly due to overloading.
 The information system is based on COBOL so it’s very difficult to end users
to retrieve the required data easily as they are not receiving proper training.
 Delay between transaction and output.
 Information gathering will always be out of date.
 Information from master file is not easily available.
 Lack of speeding printer such as laser jet currently the organization uses the
Dot matrix printers.
 Complaint about the trouble shooting is rectifying slowly.
 Duplication of the data occurring in information system.
 Lack of training facility.
 Poor quality of computer such as Pentium I & II.
 MIS department is facing overload of work.
 Insufficient coordination of information among the departments.
 The trouble shooting complaints are increased day by day.

CHAPTER
CONCLUSION
TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED is the monopolistic organization of

Glass products in Pakistan launches versatile glass products in local market and export
to the other countries and now exports its glass products to European countries. TOYO
NASIC TARIQ GLASS INDUSTRIES LIMITED launches the aggressive market strategies to
increase its sales volume.
TOYO NASIC TARIQ GLASS INDUSTRIES LIMITEDhas still some short falls in its
system. The Managing Director of the firm is determined to overcome such short
comes and develop the organization as MODEL ORGANIZATION. Employees
believe that management takes action in span time for job satisfaction. The channel of
the communication and other information are not followed properly by different
departments which is the main cause of reducing the end user’s productivity.

CHAPTER
RECOMMENDATIONS
Following are the suggestions to further enhance and update the quality of the MIS
department of TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED.
 The immediate need is to modify or develop the new system as per demand of
the time so that further requirements are met accordingly.
 Made the system easy and end user friendly.
 Provide high quality services and system documentation for all end users.
 Improve the user interface and user training program in order to enhance end
user productivity.
 Improve the sharing of data among the departments.
 Close down plug- in the communication gaps between different departments.

 Increase the latest Pc’s on the job.
 Recruit new and trained employees to decrease the work load on current
employees.
 Proper maintenance of the system.
 Use the high speed technology which is basic need of a good information
system.
 The staff must be properly trained and skilled. Secondly, the right person
should be put to the right job so that the customer may be satisfied with the
conduct and performance of the staff.
 Appointment on key post should not be made on political basis because people
appointed in this way are not only capricious minded but they also cast bad
reflection upon the reputation of the organization.
 Maximum incentive in the form of profit and counter services should be offered
to the customers. Consequently, such incentives would bring more and more
business in return.
 Customer satisfied with the counter service proves an asset to the organization.
Therefore, utmost care should be taken while dealing with the customers at the
counter. The staff at the counter must be highly skilled and trained according to
the changing trends of the world.
 Fair appraisal system must be introduced. Equality appeals to everyone while

injustice discourages every qualified, hardworking and conscientious employee.
 Every eligible employee should be rewarded according to his merit. All the
above suggestions will earn a good reputation and goodwill for the
organization.

CHAPTER
BIBLIOGRAPHY.
In this chapter all sources are mentioned through which all the data for the preparation
of this internship report is gathered for the MIS department of TOYO NASIC TARIQ
GLASS INDUSTRIES LIMITED. All of the sources, web sites, books are mentioned.

7.1 REFERENCES & SOURCES USED:-
All of the references and sources from where the data gathered for this report are
mentioned herewith for your kind concern.
7.1.1 ORGANIZATION
 Annual Reports of TOYO NASIC TARIQ GLASS INDUSTRIES LIMITED.
 www.tariqglass.com
 Management of the Organization.
7.1.2 WEB PORTALS
 http://dictionary.reference.com
 www.m-w.com/cgi-bin/dictionary
 Penguin, Dictionary of Computers.
7.1.3 BOOKS
 Management Information System by Charles Parker and Thomas.
 Management Information System by James A.O “Brian.”
 Management Development by Joseph Prokopenko.
 System Analysis & Design Methods by Whitten, Bentley, Barlow.
 Management Information System By Charles Poker.
 Management Information System by Kenneth C. Laudon.
 Information System INFORMATION SYSTEM ACCA 2.1 PBP 2.1 PBP.

 Introduction to Information Technology CA B6 PBP.
 Information Technology 2 CA D13 PBP.
 System Analysis and Design 2nd Edition Elias M Awad GAL GOTIA.
 Computer Fundamental P .K. Sinha.
 A+ Certification Michael Meyers.
 Software Engineering Charles S. Pressman.
 Computers Larry Long Nancy Long.
 New Horizon in Information Technology 3rd Edition Jamshed A Khattak.

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1

MANAGEMENT INFORMATION SYSTEM (MIS)

DEPARTMENT OF BUSINESS ADMINISTRATION

BY THE GRACE OF ALLAH ALMIGHTY

By the grace of ALLAH ALMIGHTY, the most merciful, this is

Above all we are indebted to ALMIGHTY ALLAH, LORD of our

MESSAGE OF THE QUAID

ALL PAKISTAN EDUCATIONAL CONFERENCE, KARACHI.

THIS REPORT IS DEDICATED TO MY BELOVED

THOSE WHO ARE WITH ME AND GUIDE MEIN ALL TIME

REPORT EXAMINING COMMITTEE

I am deeply indebted and also express my gratitude to my respected teachers at

I am very thankful to Mr.Ahsan Majeed for providing me the opportunity to have

CHAPTER # 1. - INTRODUCTION TO ORGANIZATION 01 - 21

CHAPTER # 2. - INTRODUCTION TO ORGANIZATION’S MIS DEPT 22 - 37

CHAPTER # 3. - SYSTEM DEVELOPMENT PROCESS 38 - 82

CHAPTER # 4. - SWOT ANALYSIS 83 - 89

1.1. MAIN OBJECTIVE OF SELECTING THIS ORGANIZATION. 02

CHAPTER # 2. INTRODUCTION TO MIS DEPT 22 - 37

2.1 INTRODUCTION TO MANAGEMENT INFORMATION SYSTEM. 23

2.3.3 NETWORK ADMINISTRATOR. 26

2.4 FUNCTIONS OF THE MIS DEPARTMENT. 30

CHAPTER # 3. SYSTEM DEVELOPMENT PROCESS 38 - 82

3.1 SYSTEM DEVELOPMENT PROCESS. 39

3.2.5 CRITICAL ANALYSIS. 43

3.5.6 DESIGNING SYSTEM OUTPUTS. 60

3.7.1.1 USER SURVEY. 75

CHAPTER # 4. SWOT ANALYSIS 83 - 89

4.1 SWOT ANALYSIS. 84

7.1 REFERENCES & SOURCES USED. 94

GUIDELINE FOR IDEAL MIS SYSTEM DEVELOPMENT. 53

TARIQ GLASS INDUSTRIES LIMITED is formerly known as NASIR SIDDIQUE

MY ROLE & PARTICIPATION:

This type of research program is basically to broaden the vision of practical

Currently a simple database system in Visual FoxPro is working in the MIS

ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

1.1. MAIN OBJECTIVE OF SELECTING THIS ORGANIZATION

ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

TARIQ GLASS INDUSTRIES LIMITEDis formerly known as NASIR SIDDIQUE

ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

NOVA, TARIQ GLASS INDUSTRIES LTD. has become a reliable house

1.2.1 PRODUCTION CAPACITY:-

1.2.2 DECORATING FACILITIES:-

ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

TARIQ GLASS INDUSTRIES LTD. stands committed as a team to manufacture quality

ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

1.2.5 QUALITY ASSURANCE:-

1.3 OBJECTIVE OF THE ORGANIZATION:-

1.4 MISSION OF THE ORGANIZATION:-

ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

1.5 PRODUCT LINES:-

3.1 Crown. 3.2 IVY.

3.3 Jasmine. 3.4 Orient.

3.5 Shalimar. 3.6 Thumb.

4. Ice Cream Sets & Cups.

4.1 Crown. 4.2 Jasmine.

4.3 Pansy. 4.4 Silky.

ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

7.1 IRIS. 7.2 Fine.

ALLAMA IQBAL OPEN UNIVERSITY H 8 ISLAMABAD

7.3 Fiesta Tea

7.7 Palace. 7.8 Royal.

8. Plates & Bowls.