Consumer Behavior Models in TourismAnalysis Study
Muhannad M.A Abdallat, Ph.D.
Hesham El –Sayed El - Emam, Ph.D.
Assistant Professor Department of Tourism and Hospitality, Faculty of Tourism and ArcheologyKing Saud University
The theories of consumer decision-making process assume that theconsumer’s purchase decision process consists of steps through which thebuyer passes in purchasing a product or service. However, this might not bethe case. Not every consumer passed through all these stages when making adecision to purchase and in fact, some of the stages can be skipped dependingon the type of purchases.The reasons for the study of consumer’s helps firms and organizations improvetheir marketing strategies by understanding issues such as:
The psychology of how consumers think, feel, reason, and select betweendifferent alternatives (e.g., brands, products);
The psychology of how the consumer is influenced by his or her environment (e.g., culture, family, signs, media);
The behavior of consumers while shopping or making other marketingdecisions;
Limitations in consumer knowledge or information processing abilitiesinfluence decisions and marketing outcome;