Description

About the Author
Diana McLain Smith is a partner at the Monitor Group, a global management consulting firm, where she teaches, consults, and conducts research. She is also a founding partner of Action Design, which specializes in organizational learning and professional development. Divide or Conquer is her first book Her more recent work can be found in The California Management Review, in Peter Senge’s The Dance of Change, and in Brown and Wiig’s Corporate Communication. Smith has taught courses and delivered lectures at the Harvard Law School’s Program on Negotiation, the Harvard Graduate School of Education, and Boston College’s Carroll School of Management.

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At least as far back as Agamemnon and Achilles on the beaches of Troy, relationships have had the power to create or to destroy enormous amounts of capital—human, social, intellectual, and economic. Yet few among us can say anything even remotely systematic about how relationships work, develop, or change.