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Table Of Contents

THE ALL-IMPORTANT FIRST IMPRESSION
The All-important First Impression 1
HOW TO DRESS FOR BUSINESS
How to Dress for Business 3
HOW TO MAKE AN EFFECTIVE INTRODUCTION
HANDSHAKING AND OTHER COURTESIES
WALKING INTO A ROOM FULL OF STRANGERS
Walking into a Room Full of Strangers 25
WHAT DOES YOUR STATIONERY SAY ABOUT YOU?
What Does Your Stationery Say About You? 31
HOW TO IMPRESS, FOLLOW UP, THANK AND APOLOGISE
How to Impress, Follow Up, Thank and Apologise 37
COMMUNICATION AND EFFICIENCY IN THE OFFICE
Communication and Efficiency in the Office 41
PERSONAL ETIQUETTE IN THE OFFICE
EATING OUT AND ENTERTAINING FOR BUSINESS
Eating Out and Entertaining for Business 71
SENDING AND RECEIVING INVITATIONS
DINING WITH CLIENTS OR COLLEAGUES
Dining with Clients or Colleagues 75
AT THE TABLE
TIPS FOR TACKLING TRICKY FOODS
Tips for Tackling Tricky Foods 89
WINE AND DRINKS
TO SMOKE OR NOT TO SMOKE: THAT IS THE QUESTION, ISN’T IT?
HOW TO BECOME A BETTER CONVERSATIONALIST
NO NO’S—THINGS IT’S BETTER NOT TO TALK ABOUT
HOW TO SUCCESSFULLY ENTERTAIN A CLIENT
How to Successfully Entertain a Client 123
SOME COMMON FOREIGN TERMS FOUND ON MENUS
IMPRESSING INTERNATIONAL CLIENTS AT HOME AND AWAY
Impressing International Clients at Home and Away 143
TRAVEL TIPS
ETIQUETTE FOR ENGLISH SPEAKING COUNTRIES
CHINESE ETIQUETTE
JAPANESE ETIQUETTE
INDONESIAN ETIQUETTE
SELF PROMOTION FOR THE PERFECT POSITION
Self Promotion for the Perfect Position 199
HOW TO LOOK YOUR BEST FOR AN INTERVIEW
HOW TO BE AT YOUR BEST WHEN APPLYING FOR A POSITION
How to Be at Your Best when Applying for a Position 205
HOW TO SHINE AT THE INTERVIEW
WRITING FOR BUSINESS
HOW TO WRITE IMPRESSIVE BUSINESS LETTERS
HOW TO PREPARE WRITTEN REPORTS
How to Prepare Written Reports 253
If You Have to Say a Few Words 263
THE ART OF SPEAKING
HOW TO MAKE A PRESENTATION
How to Make a Presentation 281
DIFFERENT KINDS OF TOASTS AND HOW TO PROPOSE THEM
Different Kinds of Toasts and How to Propose Them 283
CONCLUSION
NOTES
BIBLIOGRAPHY
ACKNOWLEDGEMENTS
INDEX
WANT TO KNOW MORE?
P. 1
Business Etiquette

Business Etiquette

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From faxing to faux pas, this book is the perfect reference to teach you and your team not only how to nurture existing business relationships, but also how to increase them.
From faxing to faux pas, this book is the perfect reference to teach you and your team not only how to nurture existing business relationships, but also how to increase them.

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Published by: New Holland Publishers (Australia) on Sep 10, 2009
Copyright:Traditional Copyright: All rights reservedISBN:9781921655036
List Price: $9.95 Buy Now

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sorrel_1 reviewed this
Rated 2/5
When I picked up Business Etiquette by Patsy Rowe, I expected to find some practical information and some impractical but interesting information regarding accepted “proper” behaviours and conventions. In this I was correct. However, I was surprised to also find some advice that ran counter to accepted norms (the guest of honour should sit to the right of the host); some highly subjective and overgeneralised imperatives (men should never have long hair); and some suggestions that were downright vulgar (if you are a woman, you should place your credit card on the table for the duration of any meal you host so that the bill will not be mistakenly given to your masculine guest!) This book passes my usual benchmark of ‘how to “correctly” eat a bread roll,’ and offers some practical advice that should not lead you astray if you use your common sense, but I would hesitate to rely on it to give any definitive answers.
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great stuff. we all need to have a copy of this.
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