This is a quote from Mike Volpe, VP Marketing at Hubspot.com.Hubspot.comhas akiller marketing blog that is required reading for every startup and small business.Dharmesh Shah, the founder of Hubspot has agreat blog about startupsas well. Here'swhat Mike said about their offshore team, there's a valueable lesson here:"
for the record, we do have some overseas development done at HubSpot, but the folksabroad are really part of the team - we interact with them daily and the only differencebetween the folks here and there is the actual address."
3). This is a great quote posted by Stephen Wiehe, President and CEO of SciQuest.Hewrote a response to a comment I posted in the Wall Street Journal's Business TechnologyBlog
"Anyone who questions just how significant hidden costs can be when outsourcing onlyneeds to look at the recent recalls of toys manufactured in China. Many companies focuson costs they can see, but fail to consider the unknown costs that are often the greatest source of risk when offshoring jobs. Forward-thinking companies know that you can't be high touch, high tech and low cost without sacrificing one or more over the others. For example, offshoring service jobsmight lower costs, but you're likely to lower your customer satisfaction rating at the sametime. As wages continue to rise in India, organizations need to take a serious "look under thehood" and begin to articulate the unknown costs of augmenting their workforce withoffshore staff. As stated in Raza Imam's post, organizations should seek to expand their workforce with overseas talent to bring more value to the organization, its stakeholdersand its customers, rather than solely as a means to cut costs.We began to notice the trend of rising overseas employment costs several years ago and have downsized our offshore team to just 10 percent of what it was at its height. We've solved the communication issue broached in the study by bringing members of our overseas staff to our headquarters for three months on a rotating schedule. Our offshoredevelopers have gained a sense of unity and camaraderie with our U.S. staff while furthering their knowledge of our procurement solution suite. Effective communicationwith your offshore workforce, as well as the uncovering of unknown costs is 90 percent of the hurdle to a successful partnership. As a result, you can eliminate what may be the greatest hidden cost of all-inefficiency.