10 tips

for successfully
entrust
IT Management
to another company.

Subcontracting
A complete reflection is essential before the
outsourcing of part of the IT department

Move Improve
 The outsourcing
Better known in Canada under the term « outsourcing », it means
the transfer of all or part of a function of an organization to an
external partner.

This decision requires in-depth because the organization will

engage in a brand new mode of operation.

Gérard Chagnon, vice president of professional services combines

several years of experience in managing large outsourcing contracts,
professional expertise and experience in the field are valuable assets
for all companies wishing to undertake a process of outsourcing

Here are your ten basic tips .

TIP 1 Concentrate on the TIP 4 Choose your business
essentials partner with care
You focus first on the bulk of your First we must establish a high level
business development (core business). of confidence in your partner; more
The functions are tools to help you continuous communication more
more easily achieve your business effective will be the search for
objectives and not distract you from solutions. We must not speak only in
your business vision. crisis situations. More outsourcing your
partner knows your business issues the
more he can better meet your needs.
This one must also guarantee the
TIP 2 Weigh the pros and cons quality of resources at your disposal
and respect the agreements related to
Outsourcing is chosen for good service levels.
reasons: your IT functions are
important but not strategic, they are
an important part of your operating
budget, your computer is older, your
next generation is at risk, and your
TIP 5 Rely first on skills and not
Employees are few experts. These are only on the economies
ideas that will take you to explore the Choosing the outsourcing does not
option of outsourcing. always mean a reduction of its major
annual budgets, however, outsourcing
offers insurance against worries. With
a pool of experts to intervene in each
TIP 3 Specify your needs business clients, your partner can meet
your needs both spot and long term.
This step is crucial to move properly.
Where appropriate exercise external
audit may help you see more
clearly in assessing the capacity of
your infrastructure. In addition to
its strengths and weaknesses, the
company must also wonder about
the desired level of support according
to its business plan. For example, if
the company’s strategy is to grow by
acquisition, the organization must
provides outsourcing contract that will
support its expansion.
Nexio Technologies Inc. • 417 Saint-Nicolas, Suite 400, Montréal, Québec H2Y 2P4 CANADA • sales@nexio.com • nexio.com
TIP 6 Do not neglect security
If the outsourcing contract included
security in addition to the operational
management, you decide to leave
full control to your business partner!
This may represent a significant risk
because the company has a legal
responsibility to protect personal data.
In this case there should be ways for
effective control, this may mean on a
third party to remotely monitor the
work of your partner.
TIP 7 Develop a contract tailored
to your needs
The contract defines the limits of
parties; we must ensure that the
chosen partner will be able to follow
you throughout your growth and
required that pricing will not become
a brake to your business plan. There
are several possible combinations to
serve the needs of each customer. The
planning incentives may also motivate
your partner to save his energy in the
right place.
TIP 8 Small step by small step
You are worried and want to be sure
of your choice! At first, entrust the
outsourcing of small parts of your
infrastructure and take time to assess
the performance of your partner. If
the result is positive you will continue
to develop your business a long term
partnership.
Nexio Technologies Inc. • 417 Saint-Nicolas, Suite 400, Montréal, Québec H2Y 2P4 CANADA • sales@nexio.com • nexio.com
TIP 9 Evaluate the results, not
the know how
Choosing outsourcing requires letting
go of what was in the company and
allow a third party to do his work. It is
certain that the work process will not
be the same. The partner is responsible
for maintaining the applications and
optimizes them, always in relation
to the needs identified in advance.
Internal IT must now manage an
external partner rather than an internal
company.
TIP 10 Maintain the relationship
Building a healthy business relationship
takes time and we must establish
communication mechanisms that will
facilitate the dialogue. The outsourcing
contract must state a mode of
governance that will enable the
parties involved to talk regularly and at
different levels of the organization.
Gérard Chagnon
Vice President
Professional Services
T + 1 (514) 798 3707 # 2080
C + 1 (514) 953-3477
F + 1 (514) 798-1505