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Pilgrim Bank - Case Study

Pilgrim Bank - Case Study

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|Views: 2,213|Likes:
Published by Rachit Kulshrestha
Case study on the Customer profitability of Pilgrim bank and decision to charge for online services.
Case study on the Customer profitability of Pilgrim bank and decision to charge for online services.

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Published by: Rachit Kulshrestha on Jan 06, 2014
Copyright:Attribution Non-commercial

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09/27/2014

 
Rumd`ttck my : ]lbe`t Guhsercstel
 
[ec Bur`ous Blsc of Oah`ac Rcrv`bcs
Y`hnr`d Mlag els lrouak 3 d`hh`oa bustodcrs lak `s la cstlmh`seck mlag `a tec Sa`tck Rtltcs ( lt hclst `a tercc k`str`bts ) .
[ecrc `s la sumstlat`lh kcmltc ldoan tec dlalncdcat to kcb`kc oa tec @atcract strltcny for tec`r scrv`bcs.
[ec Oah`ac Belaach `s hubrlt`vc to lkopt, ls `t rckubcs bost pcr trlaslbt`oa ovcr tec prcv`ous belaach, mut `t els l e`necr ovcrlhh bost strubturc for
`dphcdcatlt`oa lak dl`atcalabc.
 Lhla Nrcca, tec acwhy lppo`atck lalhyst, els to bodc up w`te e`s f`ak`ans mlsck oa tec kltl for tec yclr <000 lak prcscat l rcport.
[ec Mlag els two opt`oas : <- Rtlrt belrn`an l fccs for tec usc of tec oah`ac mlag`an belaach
=- Offcr k`sbouats or rcmltcs to prodotc tec usc of oah`ac belaach.
Ro eow kocs Nrcca bodc to tec boabhus`oa? [elags to l boursc `a lalhyt`bs ec lttcakck kur`an e`s sbeooh klys
 
\ucst`oas.. oa e`s wly mlbg eodc!
Kocs tec kltl @ elvc rcprcscatlt`vc of tec weohc bustodcr popuhlt`oa?
 ^elt ko @ ko w`te tec d`ss`an kltl lak eow `dportlat `s `t?
@s tecrc l k`ffcrcabc mctwcca tec kltl for tec Oah`ac lak Offh`ac bustodcrs?
 ^elt lhh flbtors boatr`mutc to tec prof`tlm`h`ty? Lnc, @abodc, K`str`bt…
 
@s tecrc lay bo-rchlt`oa mctwcca lhh tec lvl`hlmhc vlr`lmhcs `a tec kltlsct.
 ^elt lrc dy auhh eypotecs`s? Lak welt lalhys`s tcbea`quc ko @ usc to
lalhyzc tecd?
 Lrc Oah`ac bustodcrs dorc prof`tlmhc tela Offh`ac?
Ko @ elvc caoune boffcc to shon lhh ovcr tec wccgcak!

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