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A Precise Report on Consumer Protection Act, 1986 by Sagar R. Tapadiya

A Precise Report on Consumer Protection Act, 1986 by Sagar R. Tapadiya

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Published by sagartapadiya
Hello!!!!
Myself Sagar R. Tapadiya. I completed my BBA degree from Hirachand Nemchand College of Commerce, Solapur (Maharashtra) India. In partial fulfillment of my Academic Degree, i studied & prepared a precise Report on Consumer Protection Act, 1986 of India. Hope this report would be helpful for future Aspirants . But a kind request - Please do not Copy the report. Thanks a Lot!!!!!!!!!
Hello!!!!
Myself Sagar R. Tapadiya. I completed my BBA degree from Hirachand Nemchand College of Commerce, Solapur (Maharashtra) India. In partial fulfillment of my Academic Degree, i studied & prepared a precise Report on Consumer Protection Act, 1986 of India. Hope this report would be helpful for future Aspirants . But a kind request - Please do not Copy the report. Thanks a Lot!!!!!!!!!

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Published by: sagartapadiya on Sep 13, 2009
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12/06/2013

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HIRACHAND NEMCHANDCOLLEGE OFCOMMERCE, SOLAPUR 
Subject: -
Fundamentals of Business Law
Topic: -
The Consumer Protection Act, 1986
(Act No. 68 of the year 1986, dated 24
th
December,1986)
Submitted by: -
Sagar R. Tapadiya
Roll No.: -
2054
Class: -
Bachelor of Business Administration – III
 Submitted to: - 
Mrs. S. S. Kyatum
 
After including the amendments made vide the Consumer Protection (Amendment)Act, 2002 [62 of 2002] which was passed by Rajya Sabha on 11.4.2002, Lok Sabhaon 30.7.2002{with some amendments} and again by Rajya Sabha on 22.11.2002and the President of India gave assent on 17. 12.2002 and the notification was issueon 18.12.2002.The provisions of the Act are being brought into force w.e.f.15.3.2003
Definitions of Consumer
: -
o
According to the Consumer Protection Act, any person who buys goods or hires a service for personal use can be termed as a "consumer".
o
It would not, however, include goods bought for commercial purposes or resale.
o
If the consumer is an entrepreneur or self employed and the goods used, arefor the purpose of self-employment, (i.e. personally by the consumer) thenhe/she could be termed a consumer.
o
The term "consumer" also includes any person who uses goods with theconsent of the person who buys goods. A person who hires services or a beneficiary of such hired services would also be termed as a consumer of such service.
Rights of Consumer
: -
o
Right to Safety - from harm being caused by defective goods and services.
o
Right to be Informed - about the goods being purchased and services availed.
o
Right to Choose - from a variety of goods and services.
o
Right to be Heard – about defective goods purchased or service rendered.
o
Right to seek Redressal – from quasi judicial or competent judicialauthorities.
o
Right to Consumer Education – so that the consumer can exercise his rightsfreely.
1
 
How to Complain: -
You must keep in mind the following issues before filing a complaint.
o
Make sure that the complaint is a valid complaint.
o
The initial complaint should be made in a polite manner and directly to the person who directly dealt with the consumer. If properly handled sometimesit might elicit cooperation.
o
You must preserve cash memos and warranty card.
o
In case, you make a complaint after a certain period, then with the abovedocuments you must first approach the retailer. The retailer might give youan explanation.
o
If that proves to be futile, then you could write to the manufacturer, quotingthe Bill No., Date of cash Memo, Number and Date of Warranty etc.
o
You must retain all the originals of the above documents. It is also importantto keep the copies of all the letters.
o
If the case is regarding suspected food and drug adulteration, then you couldwrite to the State Health Authority. In that case, samples of the suspectedfood and drugs must be retained as evidence.
o
If the complaint is about products with ISI/AGMARK certification performing poorly, then you could write to the respective agency. ISIcertification guarantees replacement.
o
If there is no response from the concerned people or organization, then youcould write to any Consumer society you know about. You could also write tothe Consumer Guidance Society of India, Block ‘j’ Mahapalika Marg,Mumbai 400 001.
o
In spite of everything, if you are unable to get the complaint redressed thenyou may complain to the District Consumer Disputes Redressal Forum, onlyif the compensation claim is below Rs.5 lakhs
o
You must complain to the State Consumer Disputes Redressal Commission if the claim is between Rs.5 lakhs and Rs.20 lakhs.
o
For claims exceeding Rs.20 lakhs, you must refer the complaints to the National Consumer Disputes Redressal Commission at New Delhi.
o
It is important that you do not get disheartened and give up fighting regardinga valid complaint.
2

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