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Siebel Crm 8.1.1 Sod

Siebel Crm 8.1.1 Sod

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Published by: ovillasmil on Sep 14, 2009
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Siebel CRM 8.1.1Planned Features
October 2008 
 
Siebel CRM 8.1.1 Planned Features Page 3
PURPOSE STATEMENT
This document provides an overview of features and enhancement included in Oracle’s Siebel CRM 8.1.1 release. It is intended to help you assess the business benefits of upgrading to Siebel CRM 8.1.1, and to plan future business and IT projects.
DISCLAIMER
This document in any form, software or printed matter, contains proprietary information that is the exclusive property of Oracle. Your access to and use of this confidential material is subject tothe terms and conditions of your Oracle Software License and Service Agreement, which has been executed and with you agree to comply. This document and information contained herein may not be disclosed, copied, reproduced or distributed to anyone outside Oracle without the prior written consent of Oracle. This document in not part of your license agreement nor can it be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates.This document is for informational purposes only and is intended solely to assist you in planning  for the implementation and upgrade of the product features described. It is not a commitment todeliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described in this document remains at the sole discretion of Oracle.Due to the nature of the product architecture, it may not be possible to safely include all features described in this document without risking significant destabilizations of the code.
 
Siebel CRM 8.1.1 Planned Features Page 4
Contents
Siebel CRM 8.1.1 Planned Features General Functionality........................6
 
Siebel CRM 8.1.1 Overview........................................................................6
 
Industry-Driven CRM..................................................................................7
 
Siebel Contact Center & Service, Multichannel Products......................7
 
Siebel Customer Order Management......................................................17
 
Siebel Enterprise Marketing Suite............................................................27
 
Siebel Loyalty...............................................................................................38
 
Siebel HelpDesk..........................................................................................66
 
Siebel Partner Relationship Management................................................69
 
Siebel Reports..............................................................................................75
 
Siebel Self-Service.......................................................................................89
 
Industry-Specific Functionality...................................................................119
 
Siebel Communications, Media, and Energy........................................119
 
Siebel Financial Services..........................................................................129
 
Siebel Life Sciences...................................................................................132
 
Siebel Public Sector..................................................................................137
 
Oracle Business Intelligence Applications.................................................143
 
Oracle business intelligence applications..............................................143
 
Oracle Master Data Management (MDM)................................................151
 
Oracle Master Data Management (MDM)............................................151
 
Enhanced Siebel Data Quality................................................................151
 
Data Watch and Repair............................................................................153
 
Platform Support...........................................................................................158
 
Siebel Enterprise Server Platforms.........................................................159
 
 J2EE Application Servers........................................................................159
 
Siebel Web Server Platforms...................................................................159
 
Siebel Database Server Platforms...........................................................160
 
High Interactivity-Mode Clients.............................................................161
 
Standard Interactivity-Mode Clients......................................................161
 

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