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Revitalizing Intranets Reduces Support Costs

Revitalizing Intranets Reduces Support Costs

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Published by John Follett

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Published by: John Follett on Sep 16, 2009
Copyright:Attribution Non-commercial

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01/29/2014

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How To Guide
www.demandmetric.com
Call a Principal Analyst:
(866) 947-7744
Revitalizing Intranets Reduces Support Costs
Executive Summary:
This report has been designed to provide practical advice for revitalizing
and re-launching your corporate Intranet.
Read this brief 8-page report to learn:
\ue000
What is an Intranet?
\ue000
What are the Business Benefits?
\ue000
Common Content by Department
\ue000
Intranet Revitalization Best Practices

Read this report to learn how to audit the usage of your Intranet, assess content & assign ownership, and re-launch your Intranet to save money on support & administrative costs.

www.demandmetric.com
Call a Principal Analyst:
(866) 947-7744
2
Table of Contents
Page
What is an Intranet?
3
What are the Business Benefits?
3
Common Content by Department
4
Intranet Revitalization Best Practices
6
www.demandmetric.com
Call a Principal Analyst:
(866) 947-7744
3
What is an Intranet?
What are the Business Benefits?
An Intranet, or \u2018portal\u2019, is similar to an Internet website except that it is

restricted to users within an organization. (Intranets that extend outside the company to partners or customers are called Extranets). Intranets use web servers to distribute information, and users view content with their Internet browser or by downloading documents.

Many organizations select Intranets to share information among employees since they can be built and maintained more cost-effectively than other types of private networks or enterprise content management & collaboration systems.

Although many organizations have implemented an Intranet, most corporate Intranets in mid-sized companies are not well organized, user- friendly, or contain relevant content that is current and being maintained by a designated content owner.

These challenges aside, Intranets can provide many business benefits
including, but not limited to, the following five areas:
1. Reduced Support Costs - providing employees with a \u2018self-
service\u2019 resource to find answers to their questions can
drastically reduce inter-office support calls, provided that
employees actually use the Intranet and know its contents.

2. Minimized Administrative Costs - posting standardized business processes, checklists, templates, and other materials such as proposals, contracts, or other commonly used documents, will increase the efficiency of your operation and provide a mechanism for version-control.

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