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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks Mitel, SX-2000, SUPERCONSOLE 1000, and SUPERSET are trademarks of Mitel Networks Corporation. Windows is a trademark of Microsoft Corporation. Cisco is a trademark of Cisco Systems, Inc. VT100 is a trademark of Digital Equipment Corporation. Java is a trademark of Sun Microsystems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.
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Table of Contents
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Install Controller Modules ............................................................................................ 48 Install Controller Stratum 3 Clock Module .................................................................... 51 Install Controller Hardware .......................................................................................... 51 Rack Mount the Controller ........................................................................................... 51 Install Service Units and Cabinets ............................................................................... 55 Installing SX-200 Bays ................................................................................................. 58 Install Telephones ........................................................................................................ 60 Install and Configure Music on Hold ............................................................................ 61 Program 5485 IP Paging Unit ...................................................................................... 62 Register IP Devices from the Telephone ..................................................................... 63 Program System ................................................................................................................. 66 Programming Tools ...................................................................................................... 66 Log into the Programming Tools .................................................................................. 67 Configure NSU via IMAT .............................................................................................. 70 Program the Controller DHCP Server (MXe, CX, CXi) ................................................ 72 Program LS Trunk Settings via LS Measure Tool ........................................................ 74 Configure Analog Music On Hold/Paging .................................................................... 74
Chapter 5 : Maintenance
Back Up a Database ........................................................................................................ 103 Migrate SX-2000 Database Across Platforms .................................................................. 105 Export Configuration Data ................................................................................................ 107 Import Configuration Data ................................................................................................ 108 Apply a Software Patch .................................................................................................... 109 Upgrading/Installing with Maximum Elements Change .................................................... 110 Upgrade to Rel 6.0 or later with Flexed Dimensions ........................................................ 112 Installing System Software on the FTP Server ................................................................. 114 Distributing New Firmware to IP Phones .......................................................................... 115 Converting a PRI Database on a Universal NSU ............................................................. 116 Restoring Default Addresses on MXe Server ................................................................... 117
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Check System ...................................................................................................................118 Check Alarm State ......................................................................................................118 Check System Health .................................................................................................118 Check Controller Hardware Profile .............................................................................119 Maintain VoIP Security ...............................................................................................119 View Logs ..........................................................................................................................121 View Maintenance or Software Logs ..........................................................................121 Collect System Logs ...................................................................................................121 View Logs Remotely, TCP/IP Socket Numbers ..........................................................123 View Login and Logout Audit Logs .............................................................................124 Downloading MXe Server Logs ..................................................................................124 Detect Device Moves for E911 ..........................................................................................125 Monitor Device Moves ................................................................................................125 Detecting Device Moves .............................................................................................127 Viewing Device Connectivity Logs ..............................................................................128
Chapter 6 : Troubleshooting
Before You Contact Technical Support .............................................................................131 Analyze IP Phone Issues ..................................................................................................134 Load IP Phone Software Remotely ...................................................................................136 Assign Static IP Addresses to IP Phones .........................................................................137 Power Down the Controller ...............................................................................................141 Perform a System Reset ...................................................................................................142 Restore a Database ..........................................................................................................143 Recover MXe Server .........................................................................................................146 Before You Begin ........................................................................................................146 Install Replacement Hardware ....................................................................................146 Connect Laptop PC and CD/DVD Drive .....................................................................147 Install Mitel Application Server Software ....................................................................148 Configure MAS Parameters ........................................................................................149 Configure Server Manager Fields ...............................................................................150 Troubleshooting Tools .......................................................................................................156 Troubleshoot Software ......................................................................................................159 Embedded System Management (ESM) ....................................................................159 Installation and Upgrade .............................................................................................159 Downgrading to a Previous Software Release ...........................................................162 Backup and Restore ...................................................................................................163 Voice Mail ...................................................................................................................165 Online Help .................................................................................................................166 Audio File Downloads .................................................................................................166 Music on Hold File Size: Restore Issue ......................................................................167 Troubleshoot Hardware .....................................................................................................168 Alarms .........................................................................................................................168 Embedded T1/E1 (PRI, T1/D4, or MSDN/DPNSS) ....................................................171 Embedded BRI ...........................................................................................................173 Network Services Units (NSUs) ..................................................................................174 Analog Services Units (ASUs) ....................................................................................177 In-Line Power ..............................................................................................................177
Power Over Ethernet ................................................................................................. 182 Troubleshoot Digital Trunks ............................................................................................. 183 Troubleshoot the Network ................................................................................................ 184 IP Trunking ................................................................................................................. 185 LAN ............................................................................................................................ 185 E2T ............................................................................................................................ 187 CXi-specific Issues ..................................................................................................... 188 MXe-specific Issues ................................................................................................... 190 MXe Server-specific Issues ....................................................................................... 191 Reset MXe Server System IP Address to default ...................................................... 192 PC Network Connectivity ........................................................................................... 193 Troubleshoot Phones and Peripherals ............................................................................. 194 Using the Phone Debug Option ................................................................................. 194 Using the Dual Mode Phone Debug Option ............................................................... 194 IEEE 802.1X Authentication for IP Phones ................................................................ 200 IP Phone Registration ................................................................................................ 203 Phone Connection ..................................................................................................... 211 Phone Audio Quality .................................................................................................. 216 IP Phone Boot Sequence ........................................................................................... 220 Checking the IP Phone Progress Display .................................................................. 225 IP Console ................................................................................................................. 227 Additional Troubleshooting Steps ..................................................................................... 228
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MXe Hard Drive, Single ..............................................................................................266 CX/CXi Hard Drive, Single ..........................................................................................266 MXe Hard Drive, Both Redundant Drives ...................................................................268 MXe/MXe Server, One Redundant Drive ....................................................................269 MXe Server Hard Drive, Both Redundant Drives .......................................................270 MX Hard Drive ............................................................................................................271 LX, 100, 250, 700-User Hard Drive ............................................................................272 Fan Complex .....................................................................................................................274 MXe/MXe Server ........................................................................................................274 AX ...............................................................................................................................275 Power Supply Unit .............................................................................................................276 MXe, AX ......................................................................................................................276 ASU II .........................................................................................................................276 Redundant Power Supply .................................................................................................277 AX, MXe, MXe Server .................................................................................................277 MXe/MXe Server RAID Controller ..............................................................................277 Line Cards .........................................................................................................................281 AX ...............................................................................................................................281 ASU II .........................................................................................................................281 Controller Card (AX) ..........................................................................................................282 Flash Cards (AX) ...............................................................................................................283 Memory Module (CX, CXi, AX) .........................................................................................285 Install Cabinet FRUs .........................................................................................................287
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Programming E2T via Debug Cable or Secure Telnet ............................................... 336 Configuring External DHCP Settings for E2T ............................................................ 337 Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.0 and later) .... 338 System Administration Tool Settings ......................................................................... 340 IP Phone Settings ...................................................................................................... 340 Telephone Programming Guide ................................................................................. 341 Increasing DSP Resources ........................................................................................ 342
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Network Services Unit LEDs .............................................................................................399 Universal/R2 NSU .......................................................................................................399 BRI NSU .....................................................................................................................402 Analog Services Unit LEDs ...............................................................................................404 ASU II Card LEDs .............................................................................................................406 ASU II ONS and Combo Card Alarm LED ..................................................................406 ASU II ONS Card Activity LED ...................................................................................406 ASU II Combo Card Activity LED ................................................................................406 IP Device LEDs .................................................................................................................407 Peripheral Cabinet LEDs ...................................................................................................408 SX-200 Bay LEDs .............................................................................................................410 Digital Services Unit LEDs ................................................................................................413 In-Line Power Unit LEDs ...................................................................................................416
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Chapter 1
Getting Started
Getting Started
CAUTION: Indicates a potentially hazardous situation that could result in damage to the equipment.
Safety Instructions
A printable version of the Safety Instructions is available on the Mitel Customer Documentation web site. CAUTION: Read the safety instructions before performing the procedures in this handbook. CAUTION: Failure to follow all instructions may result in improper equipment operation and/or risk of electrical shock. Refer to 3300 Safety Instructions for complete safety information.
CAUTION: To prevent ESD damage to the equipment: (1) Ensure that the system is grounded before you install a card. (2) Whenever you handle cards, wear an anti-static strap (attached to the cabinet). (3) When removing cards from the cabinet, immediately place them in an anti-static bag. CAUTION: All installation, field replacement, and servicing procedures must be carried out by service personnel who have successfully completed the Mitel Installation and maintenance training course. CAUTION: Hardware is sensitive to shock and vibration; handle hardware with care. CAUTION: Provide a permanent ground for all controllers and units through the ground connection on each cabinet. CAUTION: BRI Interface is not available in Taiwan. Use of this interface is prohibited. CAUTION: When sold in Taiwan, the MXe Controller supports ISDN T1/E1 and Leased Line T1. However, is does not support Leased Line E1 and ISDN BRI in Taiwan.
Note: The ground symbol within a circle identifies the terminal to be connected to an external protective conductor. Connect this terminal to earth ground before you make any other connections to the equipment.
Getting Started