Maureen Booth, DirectorQuality Management and ImprovementJulie Fralich, Associate DirectorInstitute for Health PolicyThe Edmund S. Muskie School of Public ServiceUniversity of Southern Maine96 Falmouth StreetPO Box 9300Portland, Maine 04104Phone: 207-780-4851Email: firstname.lastname@example.org
Blank worksheets and highlights from quality improvement initiativesin seven states are included in a Supplement. Upon final approval byCMS, the Work Book and Supplement will be available electronically.To receive any future updates to the Work Book and Supplement, pleaseregister via e-mail at email@example.com.
Improving the Quality of Home and Community Based Services and Supports
The experience of federal and state policy-makers shaped the designof this Work Book. In particular, the authors would like to thank Deborah Larwood and Susie Bosstick from the Center for Medicaidand State Operations at The Centers for Medicare & Medicaid Services for conceiving the idea of a Work Book and funding its development.Eight states participated in interviews that provided firsthand observations of the challenges and approaches to improving the quality of home and community based services and support. The states and thelead contacts included: Todd Coffey, Colorado; Chris Gianopoulos,Maine; Judy Webb, Michigan; Katherine Finlayson, Minnesota; KarenKimball, New Hampshire; Jayne Van Bramer, New York; NancyThaler, Pennsylvania; and Monica Deignan, Wisconsin.The authors would also like to thank Beth Jackson of The MEDSTATGroup for sharing knowledge she gained working on CMS initiativesrelated to home and community based services and support. Colleagues at the Muskie School of Public Service, Louise Olsen, ArtaHaxha and Hilary Skillings, gave cheerfully of their time in reviewingand preparing the document. Finally, the authors would like to extendtheir appreciation to Christine Richards for her editing and design of the final product.