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Room Division

Room Division

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Published by hanhdung8420042910

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Published by: hanhdung8420042910 on Sep 22, 2009
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07/13/2012

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Room Division
Introduction:
The Room Division is composed of departments and functions, which play essential roles in providing theservice guests expect during a hotel stay.The Front Office is the most visible department in the hotel, with the greatest amount of guest contact. Thefront desk and cashier sections are located in the busiest area of the hotel’s lobby. The front desk itself isthe focal point of activity within the front office. Guests are registered, assigned rooms and checked out atthe front desk.The reservation function is responsible for receiving and processing reservation for accommodations inthe future. Reservation agents must maintain accurate reservation records and closely track availability toensure that no date is overbooked.Housekeeping and laundry are almost important front office support sections. They inspect rooms for sales, clean occupied and take care of the property’s linen.To ensure efficient rooming of guests in vacant and ready rooms, the different sections must inform eachother promptly of any changes in the status or availability of the rooms. Close coordination andcooperation help ensure guest satisfaction.
Organization Chart:
- 1 -
 
Job descriptions:
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Room Division Manager.
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Assistant Front Office Manager.
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Front Office Supervisor.
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 Night Auditor.
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Receptionist.
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Front Office Cashier.
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Reservation Attendant.
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Shop Attendant.
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Health Club Attendant.
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Massage Attendant.
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Tennis Coach.
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Concierge.
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Bellboy.
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Driver.
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Housekeeping Supervisor.
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Room Attendant.
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Valet.
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Order Taker.
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Laundry Supervisor.
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Laundry Attendant.
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Public Area Cleaner.- 2 -
 
Room Division Manager 
Reports to:
General Manager.
Subordinates:
Assistant Front Office Manager, Housekeeping Supervisor, Laundry Supervisor andConcierge.
Job summary:
He leads and trains all subordinates.He transmits all the information relayed to him by his direct superior and the other departments to hissubordinates.He manages the guest satisfaction efforts of his department in accordance to Victoria’s philosophy.
Duties:
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Organize his manning as reflected on the Organization Chart.
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Control the hygiene and cleanliness of his working area, equipment and material.
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Responsible for the organization of his department, revenue reports and other document like provisional budget.
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Make reports to the General Manager.
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Attend all training program designed to him and all other manager.
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Know, control and apply strictly the safety and hygiene regulation and policy of the hotel.
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Participate at the daily meeting with all managers.
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Optimize the sales by suggestive selling; train staffs on selling techniques and ensure that they areimplemented.
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Control the appearance and cleanliness of the staff, equipment and working area.
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Check that tasks are accomplished accurately by the staff.
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Control and approve the schedule of the staff.
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Transmit his knowledge to the staff to improve their performance and correct them if necessary.
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Prepares the orders for all the chemical products, furniture and material essential for the dailyoperation.
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Prepare all the necessary documents for the day to day operation and assign the tasks to the supervisor.
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Handle and solve special requests and complaints.
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Follow up the city ledger with the chief accountant.- 3 -

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