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HAZIQ MUSHTAQ [10800085]

HAZIQ MUSHTAQ [10800085]

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Published by haziqkawoosa
Term paper on HDFC Bank
Term paper on HDFC Bank

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Categories:Business/Law, Finance
Published by: haziqkawoosa on Sep 23, 2009
Copyright:Attribution Non-commercial

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10/20/2011

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DEPARTMENT OF MANAGEMENT
REPORT ON SUMMER TRAINING
TITLE
Service Quality Management 
 A
nd Client Profiling
[Preferred Clients]
 
Submitted To Lovely Professional University
In Partial fulfilment of the requirements for the award of degree of 
Master of Business Administration
Submitted By:
H
aziq Mushtaq 
Roll No:
R-1804-B
5
1
 
Registration No:
180008
5
DEPARTMENT OF MANAGEMENTLOVELY PROFESSIONAL UNIVERSITYPHAGWARA(2009)
 
 
 Acknowledgement 
I s
i c ly
fee
l
 
t t
 
t
e
c
ed
it
of 
t i
s proje
ct
work 
c
ou
l
d no
t
be narrowed
t
o on
ly
one
i
nd
ivi
dua
l
 as
t
e who
l
e work 
i
s ou
tc
ome of 
i
n
t
egra
t
ed effor 
t
s of a
ll
 
t
hose
c
on
c
erned w
it
h
it
 
t
hrough whose
c
oopera
ti
on and effe
ctiv
e gu
i
dan
c
e I
c
ou
l
d a
c
h
i
e
v
e
it
s
c
omp
l
e
ti
on.I w
i
sh
t
o p
l
a
c
e m
y
profound
i
ndeb
t
ness and deep sense of ob
li
ga
ti
on
t
o
Mr. Aat
i
Andrab
i
,
 Sen
i
or Manager 
,
 
HDFC
 
B
ank 
(Sr 
i
nagar) for h
i
s
i
nd perm
i
ss
i
on for 
t
he s
t
ud
y
 
i
n h
i
sorgan
iz
a
ti
on and for h
i
s supreme gu
i
dan
c
e
t
hroughou
t
 
t
he proje
ct
.I express m
y
s
i
n
c
ereness
t
hanks
t
o
Mr. Omer Guroo
,
Re
l
a
ti
onsh
i
 p Manager 
HDFC
 
B
ank 
± Preferred bank 
i
ng (Sr 
i
nagar) for ex
t
end
i
ng h
i
s
c
oopera
ti
on and gu
i
dan
c
e.I w
i
sh
t
o express m
y
deep sense of gra
tit
ude
t
o
Prof. Lokesh Jasraj
for 
v
a
l
uab
l
e sugges
ti
ons;gu
i
dan
c
e and
c
ons
t
an
t
en
c
ouragemen
t
 
i
n mak 
i
ng
t
h
i
s proje
ct
a su
cc
ess.When emo
ti
ons are
i
n
v
o
lv
ed words fa
il
 
t
o mean. M
y
hear 
t
fu
ll
s
i
n
c
ere gra
tit
ude
t
o m
y
paren
t
s
,
 who ha
v
e suppor 
t
ed
,
en
c
ouraged and he
l
 ped me
t
hroughou
t
m
y
 
li
fe and a
c
adem
ic
 
c
areer.I am a
l
so gra
t
efu
l
 
t
o a
ll
 
t
hose emp
l
o
y
ees of 
t
he
 
HDFC
 
B
ank 
who ha
v
e been he
l
 pfu
l
 
t
hroughou
t
 m
y
proje
ct
work.
H
az
iq
Mushta
q
. 15
T
H
AUGUST 09
 
 
PREFACE 
MBA
i
s a s
t
epp
i
ng-s
t
one
t
o
t
he managemen
t
 
c
arr 
i
er and
t
o de
v
e
l
op good manager 
i
a
l
sk 
ill
s
it
 
i
sne
c
essar 
y
 
t
ha
t
 
t
he
t
heore
tic
a
l
aspe
ct
s
l
earn
t
 
i
n
t
he
cl
ass rooms mus
t
be supp
l
emen
t
ed w
it
hexposure
t
o
t
he rea
l
work en
vi
ronmen
t
.Theore
tic
a
l
know
l
edge jus
t
pro
vi
des
t
he base and
i
s no
t
suff 
ici
en
t
 
t
o produ
c
e a good manager 
t
ha
s wh
y
pra
ctic
a
l
know
l
edge
i
s needed so as
t
o enhan
c
e
t
he work 
i
ng
c
apab
iliti
es b
y
work 
i
ng
i
n a rea
l
work en
vi
ronmen
t
 Therefore
t
he resear 
c
h produ
ct
 
i
s an essen
ti
a
l
requ
i
remen
t
for 
t
he s
t
uden
t
of MBA. Th
i
s resear 
c
h proje
ct
no
t
on
ly
he
l
 ps
t
he s
t
uden
t
 
t
o u
tiliz
e h
i
s sk 
ill
s proper 
ly
,
 
l
earn f 
i
e
l
d rea
liti
es bu
t
a
l
so pro
vi
des a
c
han
c
e
t
o
t
he organ
iz
a
ti
on
t
o f 
i
nd ou
t
 
t
he
t
a
l
en
t
among
t
he budd
i
ng managers
i
n
t
he
v
er 
y
beg
i
nn
i
ng.In a
cc
ordan
c
e w
it
h
t
he requ
i
remen
t
of MBA
c
ourse I ha
v
e done m
y
summer 
t
ra
i
n
i
ng proje
ct
on
t
he
t
op
ic
³
 Service Quality Management and Client Profiling 
´. The ma
i
n obje
ctiv
e of 
t
heresear 
c
h proje
ct
was
t
o know
t
he sa
ti
sfa
cti
on
l
e
v
e
l
of 
t
he preferred
c
us
t
omers of 
HDFC
 
B
ank 
 and
t
o prof 
il
e [
i
.e. ma
i
n
t
a
i
n a re
c
ord
,
de
t
a
il
ed
i
nforma
ti
on] of 
t
he preferred
c
us
t
omers a
cc
ord
i
ng
t
he forma
t
pro
vi
ded b
y
 
t
he organ
i
sa
ti
on.For 
c
ondu
cti
ng
t
he resear 
c
h proje
ct
a samp
l
e s
iz
e of 50
c
us
t
omers of 
HDFC
 
B
ank 
werese
l
e
ct
ed. The
i
nforma
ti
on regard
i
ng
t
he proje
ct
resear 
c
h was
c
o
ll
e
ct
ed
t
hrough
t
he ques
ti
onna
i
re.Regard
i
ng
t
he prof 
ili
ng
,
 
t
he
c
ompan
y
pro
vi
ded me w
it
h
t
he de
t
a
il
s of ea
c
h
c
us
t
omers and I used
t
o
c
a
ll
 
t
hem so as
t
o f 
ill
 
i
n
t
he ne
c
essar 
y
de
t
a
il
s.

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