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Customer satisfa3tion&
T,E CONCEPTUAL -RAME.OR/
.5at Is Customer )atisfa3tion?
.5* is Customer )atisfa3tion )o Im4ortant?
)atisfa3tion Measurement> Overa66 Measures of )atisfa3tion
)atisfa3tion Measurement> Affe3tive Measures of Customer )atisfa3tion
)atisfa3tion Measurement> Co;nitive Measures of Customer atisfa3tion
)atisfa3tion Measurement> Be5aviora6 Measures of Customer tisfa3tion
)atisfa3tion Measurement> E24e3tations Measures
E24e3tations t5at Inf6uen3e )atisfa3tion T*4es of Customer
)atisfa3tion Measurement> Customer Lo*a6t* Measures
Mode6s of E24e3tations and Customer )atisfa3tion
.5en to Condu3t Customer )atisfa3tion )urve*s
Bui6din; a Customer )atisfa3tion )urve*
Common In;redients of a Customer )atisfa3tion )urve*
BOARD O- DIRECTOR)>
AUDIT COMMITTEE>
MANAGEMENT TEAM>
AUDITOR)>
BAN/ER)>
Ana6*sis>
-indin;>
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Published by: vishalaroraccna on Jan 23, 2014
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