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Homecare-report Sept 07

Homecare-report Sept 07

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Published by lehmang2

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Published by: lehmang2 on Jan 31, 2008
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Patient Perspectives onAmerican Health Care 
© 2007 by Press Ganey Associates, Inc.
Home Care Pulse Report
Dear Reader,Change within the health care industry continues at an accelerated pace. 2006 brought many changes—fromgovernment regulations to new quality initiatives to changes in consumer expectations about their care. In aconstantly changing environment, it is important to step back and look at the big picture to evaluate both progressand opportunities for health care providers.
Press Ganey is proud to present the denitive source on home care quality from the patient perspective—the 2007
Home Care Pulse Report: Patient Perspectives on American Health Care
. This report highlights ndings from more
than 282,000 patients receiving care from 473 home health organizations and sixty home medical equipment
providers throughout the nation. The collection of ndings is part of a series of Press Ganey
Pulse Reports
Check-Up Reports
being released throughout 2007. These reports examine the status of health care quality acrossdifferent care settings and from different perspectives.Amazing things are accomplished in health care every day in the face of challenges and skepticism. This report
explores the ongoing evolution of health care delivery. It identies accomplishments warranting recognition and
areas of care in need of more attention. By examining the state of health care through the eyes of the patients,physicians, and nurses who experience it, the doors open wide to the daily experience of health care. With a stronggrasp of the existing state of health care quality, health care providers are equipped to push quality improvementto the next level.Sincerely,Melvin F. Hall, Ph.D.President and CEO
Contact information for questions or comments:Matthew MulherinDirector of Corporate Communications404 Columbia PlaceSouth Bend, IN 46601(800) 232-8032mmulherin@pressganey.comwww.pressganey.com
© 2007 by Press Ganey Associates, Inc.
Home Care Pulse Report
Executive Summary 1Section I: Home Health Care 2
Satisfaction with Home Health Care 3Priorities for Home Health Care Organizations 4Satisfaction by Length of Time as Patient 5Payer’s Impact on Home Care Satisfaction 6Satisfaction by Time of Visit 7Case Study: Pekin Hospital Home Health 8
Section II: Home Medical Equipment 9
Priorities for Home Medical Equipment Agencies 10Satisfaction by How Long Equipment Is Needed 11
About Press Ganey 12

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