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Crosby & Calidad Total

Crosby & Calidad Total

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Published by: LCC Miguel Angel López Lorenzo on Sep 26, 2009
Copyright:Attribution Non-commercial

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02/18/2013

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\ue000Philip Bayard Crosby naci\u00f3 el 18 de junio de 1926
en Wheeling, Virginia Oeste.
\ue000Crosby inici\u00f3 el Programa Cero Errores en una
planta de Compa\u00f1\u00eda Martin en Orlando, Florida.
\ue000Como gerente de control de calidad del Programa

de misiles Pershing, Crosby se acredit\u00f3 con un 25
por ciento de reducci\u00f3n en tasa de retorno y un 30
por ciento de reducci\u00f3n de costos.

\ue000En 1979, luego de trabajar para la ITT, Crosby
empez\u00f3 crea su compa\u00f1\u00eda de consultor\u00eda Philip
Crosby Association, Inc.
\ue000Esta grupo consultor organiza cursos educativos

sobre gesti\u00f3n de la calidad tanto en sus locales en
Winter Park, Florida, como en ocho locales en el
extranjero.

\ue000Tambi\u00e9n en ese a\u00f1o Crosby public\u00f3 su primer libro
de negocios: Quality Is Free (Calidad es gratis).

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