\u2022Do they provide the services you require e.g. gardening, nursing etc?
\u2022Have staff members had special training?
\u2022 Is there a cancellation fee?
\u2022 Is there an extra charge for work on public holidays?
\u2022 Is there a minimum time charged?
\u2022 Do you still have to pay if you go on holiday or into hospital?
\u2022 Is there a set-up charge and how do you pay?

Waitakere..............................................................4 4 27 1 7 1 Counties Manukau..............................................27 6004 0 North Shore and Rodney...................................4 4 27 1 7 1

A Needs Assessment is required to establish eligibility for subsidised services. You must hold a Community Service Card for help with routine housework. Assistance with personal care such as showering and dressing does not require a card.

An authorised assessor will visit and discuss with you how much help you need at home. If
you share accommodation, assistance from those you live with is also considered.
Assessment can be provided in public hospital by a hospital-based Needs Assessor or in
the community by NASC, see previous page for contacts.
If you meet the assessment requirements you should be offered a choice of home care

For people paying privately, hourly charges start at $22.50 for housework and personal
care and $35 for a registered nurse. Most agencies offer housework and personal care, for
nursing or short-term relief care look under Additional Services.

If you have a complaint about a home care service or need further information, contact:
* Your NASC co-ordinator
* Your home care service manager

7 days, 24 hours, minimum visit 3 hours, unless client just requires shower, in which
case time is negotiable
Driving, companionship, cooking and gardening. Short term relief care, nursing. Full time