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Table Of Contents

Foreword
1 What is Cloud Computing?
1.1 The idea behind Cloud Computing
1.2 Key characteristics of Cloud Computing
1.4 Major goals of Cloud Computing
1.5 Brief history of Cloud Computing
1.6 Related forms of cloud computing
2 Major Components of Cloud
2.1 Application
2.2 Client
2.3 Infrastructure
2.4 Platform
2.5 Service
2.6 Storage
2.7 Processing Power
3 What is Software as a Service?
3.1 Categories of SaaS
3.2 Who has ownership of software in a SaaS
3.3 The main advantages of SaaS for software
3.4 The main advantages of SaaS for software
3.5 The History of SaaS
3.6 Seeing things from a different perspective
3.7 Goals and Objectives of SaaS
4 What is Platform as a Service?
4.1 Defining Platforms on the Internet
5 What is Virtualization?
5.1 Objectives of Virtualization
5.2 History of Virtualization
5.3 Benefits of Virtualized Technology
5.4 The Virtual Service Desk
5.5 What can be Virtualized?
6 ITSM
6.1 The Four Perspectives (Attributes) of ITSM
6.2 Benefits of ITSM
6.3 Business and IT Alignment
6.4 What is ITIL®?
7 The Service Lifecycle
7.2 How does the Service Lifecycle work?
8 Service Strategy
8.1 Objectives
8.2 Major Concepts
8.2.1 Creating Service Value
8.2.2 Service Packages and Service Level Packages
8.3 Service Strategy Processes
8.3.1 Financial Management for IT Services
8.3.2 Service Portfolio Management
8.3.3 Demand Management
8.3.4 Implementation
8.4 Service Strategy Summary
8.5 Service Strategy Service Scenario
9 Service Design
9.1 Objectives
9.2 Major Concepts
9.3 Service Design Processes
9.3.1 Service Level Management
9.3.2 Capacity Management
9.3.3 Availability Management
9.3.4 IT Service Continuity Management
9.3.5 Information Security Management
9.3.6 Supplier Management
9.3.7 Service Catalog Management
9.4 Service Design Summary
9.5 Service Design Scenario
10 Service Transition
10.1 Objectives
10.2 Major Concepts
10.3 Service Transition Processes
10.3.1 Knowledge Management
10.3.2 Service Asset and Configuration Management
10.3.3 Change Management
10.4 Release and Deployment Management
10.4.1 Service Validation and Testing
10.4.2 Implementation
10.5 Service Transition Summary
10.6 Service Transition Scenario
11 Service Operation
11.1 Objectives
11.2 Major Concepts
11.3 Service Operation Functions
11.3.1 The Service Desk
11.3.2 Technical Management
11.3.3 IT Operations Management
11.3.4 Application Management
11.4 Service Operation Processes
11.4.1 Event Management
11.4.2 Incident Management
11.4.3 Problem Management
11.4.5 Access Management
11.4.6 Implementation
11.5 Service Operation Summary
11.6 Service Operation Scenario
12 Continual Service Improvement
12.1 Objectives
12.2 Major Concepts
12.3 Continual Service Improvement Processes
12.3.1 Service Level Management
12.3.2 Service Measurement and Reporting
12.3.3 CSI (7 Step) Improvement Process
12.3.4 Methods and Techniques
12.3.5 Implementation
12.4 Continual Service Improvement Summary
12.5 Continual Service Improvement Scenario
13 Glossary
14.1 Cloud Computing Certification Pathways
14.2 ITIL® Certification Pathways
14.3 ISO/IEC 20000 Certification Pathways
P. 1
Cloud Computing Best Practices for Managing and Measuring Processes for On-demand Computing, Applications and Data centers in the Cloud with SLAs, Second Edition

Cloud Computing Best Practices for Managing and Measuring Processes for On-demand Computing, Applications and Data centers in the Cloud with SLAs, Second Edition

Ratings: (0)|Views: 1,236 |Likes:
Published by Emereo Publishing
The #1 best-selling Cloud Computing book of all time, revised and updated to keep pace with today's ever-changing developments, possibilities and opportunities. Updates and revisions throughout.

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version, the authors once again present a step-by-step guide to Managing Cloud Computing Initiatives.

Computing as a utility has arrived. Companies are shifting from a world in which we run computers, to one in which we pay for computing. The benefits are tremendous: Cost-effective infrastructure that scales as needed, and an ability to focus on the business rather than the platforms. But the risks are high, and cloud computing may not be ready for prime time. This book offers a first-time in-depth look into the managed processes for cloud computing.

How reliable is the cloud? Enterprises demand predictable service levels, reliable delivery, and committed availability. This book looks at what level of service we should demand - and can expect - from cloud computing infrastructure, as well as tools and best practices for measuring it.

New computing means new management. This book covers emerging best practices for managing applications when they're running in the cloud.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in Cloud Computing Management, this book, which paves the way for a strong Foundation, should do at least as well as the first edition, which is a bestseller.
The #1 best-selling Cloud Computing book of all time, revised and updated to keep pace with today's ever-changing developments, possibilities and opportunities. Updates and revisions throughout.

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version, the authors once again present a step-by-step guide to Managing Cloud Computing Initiatives.

Computing as a utility has arrived. Companies are shifting from a world in which we run computers, to one in which we pay for computing. The benefits are tremendous: Cost-effective infrastructure that scales as needed, and an ability to focus on the business rather than the platforms. But the risks are high, and cloud computing may not be ready for prime time. This book offers a first-time in-depth look into the managed processes for cloud computing.

How reliable is the cloud? Enterprises demand predictable service levels, reliable delivery, and committed availability. This book looks at what level of service we should demand - and can expect - from cloud computing infrastructure, as well as tools and best practices for measuring it.

New computing means new management. This book covers emerging best practices for managing applications when they're running in the cloud.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in Cloud Computing Management, this book, which paves the way for a strong Foundation, should do at least as well as the first edition, which is a bestseller.

More info:

Published by: Emereo Publishing on Sep 30, 2009
Copyright:Traditional Copyright: All rights reservedISBN:9781742441610
List Price: $24.95

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