Please provide copes of the BWL reports to the media each day on the outage levels and the time estimates by which BWL expected to have power restored. Also, describe the extent to which social media and the BWL website were used to notify or advise customers, including frequency of updates, and the personnel responsible for updating the website, or social media. Please include: a.
the number and identity of media contacts which occurred, b.
the date and time of each media contact, c.
and the names, titles and position descriptions of each individuals that served as spokespersons for BWL. 8.
Does the BWL have a defined outage reporting center or system? a.
How many customer calls were received by the BWL each day between December 21, 2013 and January 3, 2014? b.
Are customer calls handled by an automated outage reporting system, or are they handled by personnel? c.
If handled by personnel, please advise of the number of personnel fully or partially tasked to received calls from customers for each day from December 21, 2013 through January 3, 2014? d.
If available, how many customer walk-ins to BWL offices took place during those dates? e.
How was the substance of those calls, ie, downed live wires, outage areas, etc., transmitted to emergency operations? 9.
How were decisions on outage restoration priorities transmitted to the public? What methods were used to advise the public on the outage levels and projected restoration? Please describe all communication methods used to advise the public, besides the media, answered in Question #7 above.