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First request for documents and answers to BWL

First request for documents and answers to BWL

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Published by LansingStateJournal
The community review team evaluating the Board of Water & Light’s performance after the December power outages has submitted its first request for documents, plans, manuals and other information.
The community review team evaluating the Board of Water & Light’s performance after the December power outages has submitted its first request for documents, plans, manuals and other information.

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Published by: LansingStateJournal on Feb 04, 2014
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02/05/2014

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 1
First Request for Documents and Answers to BWL
Preparedness, Plans and Reports
 
1.
 
The Community Review Team has copies of the following plans: The Lansing Board of Water & Light Emergency Action Plan dated October 28, 2013 http://www.lbwl.com/uploadedFiles/MainSite/Content/Home/BWL_Em
 
ergency_Action_Plan.pdf
 
The Lansing Board of Water & Light Emergency Procedures Manual http://www.lbwl.com/uploadedFiles/MainSite/Content/Home/BWL_Em
 
ergency_Procedures_Manual.pdf
 
Please provide of all other operations plans, emergency operations plans, manuals, memoranda or other documents on emergency procedures, crisis communications plans, other than the above two documents, that were in effect at the time of the December 21 2013 ice storm. Please attach copies of all such plans, manuals or other such documents which have been drafted or revised since the December 2013 ice storm. 2.
 
Please provide a detailed description on the technology and plans used by the BWL to ascertain the extent of an outage or interruption in service. a.
 
 What was the timeline for survey crews to assess the geographic area comprising the BWL customer base? Please provide a copy of the timeline.  b.
 
Please provide the outage estimates for each day from December 22, 2013 through January 3, 2014, specifying the daily customer outage levels and the cumulative number of customers restored. c.
 
 What is the method for allocating crews to outage areas once the extent of the outage has been determined? d.
 
 What system of prioritizing outage areas for restoration is used by BWL? Please provide a copy, IF contained in any manual or source other than the Emergency Procedures Manual, referenced above (see Item 1). e.
 
Please provide maps of outage locations, by day, if available. f.
 
Please quantify how BWL learned of outages (either in raw counts or percentages) between different methods like computerized monitoring, phone calls, utility patrols, city patrols, etc.
 
 2
 3.
 
How did the BWL receive notification of live downed wires? a.
 
Please provide copies of all logs of communications on downed  wires, live or unknown, including calls from 911 Operations Desks, the public, and any other source.  b.
 
 What method was used by BWL to track response to reports of live, downed wires? 4.
 
Is BWL required to submit an Electric Disturbance Events (OE-417) Report to the U.S. Department of Energy? If BWL has done so, please attach a copy. 5.
 
Please provide the number of downed wires each day and the number restored each day, by day, for the period from December 22, 2013 through January 3, 2014. We understand that new downed wires would cause this number to change somewhat each day, so please include the day that BWL learned of each downed wire. 6.
 
The Community Review Team has access to:
http://www.lbwl.com/uploadedFiles/MainSite/Content/Outage/Restoration_Process
 
 _Presentation.pdf.
 
To assure that we have complete information, please provide an organizational chart for all supervisory personnel at BWL. Please provide an organizational chart for all supervisory personnel tasked with response, recovery and restoration of power from the outages of December 21, 2013 through January 3, 2014. If there is not a distinct organizational chart for supervisory personnel during emergency operations, then please provide a list of all supervisory personnel tasked with emergency operations, including name, title and position description. a.
 
Please advise the days and hours of operation of the BWL Emergency Operations Center.  b.
 
Please provide the names, titles and position descriptions of all persons staffing the BWL Emergency Operations Center between December 21, 2013 and January 3, 2014. c.
 
The emergency procedures manual refers to a daily critique meeting at 6oopm each day. Please provide copies of the minutes or notes from each of those meetings.
 
 3
Media and public communication
 
7.
 
Please provide copes of the BWL reports to the media each day on the outage levels and the time estimates by which BWL expected to have power restored.  Also, describe the extent to which social media and the BWL website were used to notify or advise customers, including frequency of updates, and the personnel responsible for updating the website, or social media. Please include: a.
 
the number and identity of media contacts which occurred,  b.
 
the date and time of each media contact, c.
 
and the names, titles and position descriptions of each individuals that served as spokespersons for BWL. 8.
 
Does the BWL have a defined outage reporting center or system? a.
 
How many customer calls were received by the BWL each day  between December 21, 2013 and January 3, 2014?  b.
 
 Are customer calls handled by an automated outage reporting system, or are they handled by personnel? c.
 
If handled by personnel, please advise of the number of personnel fully or partially tasked to received calls from customers for each day from December 21, 2013 through January 3, 2014? d.
 
If available, how many customer walk-ins to BWL offices took place during those dates? e.
 
How was the substance of those calls, ie, downed live wires, outage areas, etc., transmitted to emergency operations? 9.
 
How were decisions on outage restoration priorities transmitted to the public? What methods were used to advise the public on the outage levels and projected restoration? Please describe all communication methods used to advise the public, besides the media, answered in Question #7 above.

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