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objectives of TQM

objectives of TQM



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Published by vishalgset

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Categories:Types, Business/Law
Published by: vishalgset on Oct 02, 2009
Copyright:Attribution Non-commercial


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By:Vishal sainRoll no. :36PGDM ( IIISEM )
PresentationonObjectives of TQM
What is Quality?
Quality is “fitness for use”(Joseph Juran)Quality is “conformance to requirements”(Philip B. Crosby)Quality of a product or services is its abilityto satisfy the needs and expectations of thecustomer.
Evolution of Quality Management
InspectionQualityControlQualityAssurance TQM
Salvage, sorting, grading, blending,corrective actions, identify sources of non-conformance
Develop quality manual, processperformance data, self-inspection,product testing, basic quality planning,use of basic statistics, paperwork control.Quality systems development, advancedquality planning, comprehensive qualitymanuals, use of quality costs, involvementof non-production operations, failure modeand effects analysis, SPC.Policy deployment, involve supplier &customers, involve all operations, processmanagement, performance measurement,teamwork, employee involvement.

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