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APPLICATION FORM FOR
i
CONNECT PASSWORD & FUNDS TRANSFERFACILITY ( FTF )
 
Note:
1. A separate indemnity form is required to be signed for the accounts where the mode of operation is jointly.2. A separate Login ID and PIN is required for each signatory in an account. In case more than onesignatory requires access over the Internet, please use separate form for each signatory.
I / WE REQUEST YOU TO ISSUE ME/US A PASSWORD FOR
i 
CONNECT FACILITYName:
_________________________
 
___________________________
 
__________________________
 
First Name Middle Name Last name
Cust ID:
____________________________________________________
 Branch:
____________________________________________________
 
i 
Connect Facility
View OnlyView andFunds Transfer
 
Email ID:
___________________________________________________
 
i 
CONNECT PASSWORD
I/We am/ are aware that Axis Bank Ltd does not seek any information relating to Login ID/ password in anyform including through e-mails from its customers. I/We agree and undertake that I/We shall never part withany sensitive information of my/our account especially through internet/ e mail / phone medium. I/We furtheragree and confirm that Axis Bank Ltd shall not be liable for any losses arising from my/our sharing/disclosingof Login ID, password, cards, card numbers or PIN (Personal Identification Number) to anyone, nor shallmake claims on the bank for any unauthorized use. I/We shall take all precautions to protect my/our accountdetails so as to avoid any unauthorized use.
FUNDS TRANSFER FACILITY
I have read and understood the terms and conditions (overleaf) governing
i 
Connect and the various servicesincluding but not limited to
Funds Transfer Facility
(FTF) through
i 
Connect. I accept and agree to be boundby the said terms and conditions and to any changes made therein from time to time by the Bank at its solediscretion without any notice to me. I agree that I have no objection to the Bank debiting my account for theservice charges applicable from time to time. I understand and agree that once my request for FTF isaccepted and my Login ID is activated by the Bank, all my linked accounts (including any new accounts thatmay be opened with my customer ID subsequent to the issue of
i 
Connect Login ID and Password) will becovered under FTF as per rules in force from time to time.
Signature:Date:
 
TERMS AND CONDITIONS
1. Definitions:
In this document the following words and phrases havethe meaning set opposite them unless the contextindicates otherwise:•
Bank
refers to Axis Bank Limited, a banking companyincorporated in India under the Companies Act, 1956and having its Registered Office at "TRISHUL", ThirdFloor, Opp. Samartheshwar Temple, Nr. Law Garden,Ellisbridge, Ahmedabad - 380 006, Gujarat, India,including any branch / office thereof. The term includesthe successors and assigns of the Axis Bank Limited.•
i 
Connect
is the Bank’s Internet Service, offering thefollowing facilities to the User:Balance enquiry, statement of account, request forissue of cheque book, view personal accountinformation, details of holding / statement of demataccounts and other facilities as the Bank may decide toprovide from time to time like transfer of funds betweenaccounts.•
User
refers to any person who has an account withthe Bank and who has been authorised by the Bank toavail of
i 
Connect
.• Account refers to the
User
’s Savings and / or CurrentAccount and / or Fixed Deposit and / or Cash CreditAccount and / or Depository Account and / or any othertype of account so designated by the Bank to becovered under the
 
i 
Connect
facility.• Terms refer to terms and conditions for use of
iConnect
as detailed in this document.
2. Applicability of terms:
• These terms form the contract between the
User
andthe Bank. By applying for
i 
Connect
and accessing theservice the
User
acknowledges and accepts theseterms. These terms will be in addition and not inderogation of the terms and conditions relating to anyaccount of the
User
.
3. a) Application for
i 
Connect
:• The Bank may extend
i 
Connect
facility to selectcustomers at its discretion. The
User
would need to bea current legal Internet user or have access to theInternet and knowledge of how the Internet works. Theregistration form for
i 
Connect
may be filled andsubmitted at any of the Bank’s branches Upon receiptof request in the Bank’s prescribed form and subject tothe satisfaction of the eligibility criteria notified by theBank, from time to time, access shall be provided bythe Bank at its discretion through
i 
Connect.
The
User
shall not attempt or permit others to attempt accessingthe account information stored in the Bank’s computersthrough any means other than
i 
Connect.
The
User
shall not attempt or permit others to attempt accessingthe account information stored in the Bank’s computerswhich does not relate to his or its account and / or forillegal and improper purposes which, if done and proved so, will be liable for action under the appropriatelaw and withdrawal of the facility enjoyed.
b) Instructions:
• All instructions for operating the
i 
Connect
facility shallbe given to the
User
by Internet in the manner indicatedby the Bank. The
User
is also responsible for theaccuracy and authenticity of the instructions soprovided to the Bank and the same shall be consideredto be sufficient to operate the
i 
Connect
facility. TheBank shall not be required to independently verify theinstructions and the instruction once given is effectiveunless countermanded by further instructions, within ashort span of time. The Bank shall have no liability if itdoes not or is unable to stop or prevent theimplementation of the initial instructions. Where theBank considers the instructions to be inconsistent orcontradictory, it may seek clarification from the
User
ormay act upon any instructions as it may think fit.
4. Software
:• The Bank will advise from time to time the Internetsoftware such as browsers, which are required for using
i 
Connect
. There will be no obligation on the Bank tosupport all the versions of these Internet softwares. The
User
shall upgrade his software, hardware and theoperating systems at his cost from time to time and theBank shall be under no obligation to support thesoftware, hardware, operating systems of the
User
andthat the same shall be the sole responsibility of the
User
.
5. Joint Accounts:
• The
User
desirous of availing
i 
Connect
should eitherbe the account holder and sole signatory or authorisedto act independently in case of a joint account. For such joint accounts, one
User
ID and Password will beissued to each of the joint account holders whenrequested. The other joint account holders shallexpressly agree with the arrangement and give theirconsent for• All correspondence will be addressed to the mailingaddress. All transactions arising from the use of
i 
Connect
in the joint accounts shall be binding on allthe joint account holders, jointly and severally. TheBank shall in no way be liable for any loss / damagewhatsoever that may be incurred or alleged to beincurred by the other joint holder in such an event.
6. Accounts in the names of minors:
• In case of accounts opened for and on behalf ofminors, the natural guardian shall undertake to give allinstructions relating to the operation of the account andfurther undertake not to reveal the
User
ID andPassword to the minor, which if done so will be at therisk and consequences of the guardian and the Bankshall not be liable for any loss on that account in case ifthe account is operated by the minor. In such an eventthe transaction will be deemed to have beenundertaken by the guardian.
7. Security:
• The Bank shall take reasonable care to ensure thesecurity of and prevent unauthorised access to the
i 
Connect
service using technology reasonablyavailable to the Bank.
8. Password:
• The
User
accepts and unconditionally agrees to thefollowing:i) Upon approval of the accountholder’s application, thecustomer will be allotted a
Login
ID and Password toaccess the
i 
Connect
facility.ii) If the pin mailer reaches the customer in a tampered / damaged condition, the Bank will be forthwithcontacted.iii) On accessing
i 
Connect
for the first time, the
User
shall change the Password assigned by the Bankthrough the relevant option. The
User
is at liberty tochange the Password as many number of times aspossible at his risk and consequences. The
User
will besolely responsible for maintaining secrecy of thePassword, so changed, and the Bank in no way shallbe responsible for the misuse of the said Password byany person other than the authorised
User.
iv) The Bank does not assume any responsibility in thisbehalf including against loss incurred by the
User
as aresult of misuse / unauthorised use of
User
ID / Password.v) In case the
User
forgets the Password, a newPassword may be obtained from the Bank against awritten request. Such replacements shall not beconstrued / deemed as the commencement of newcontract. In such an event the Bank shall provide thenew Password within a reasonable period. However, tillsuch time no transactions could be effected.
9. Charges:
• The Bank reserves the right to charge and recoverfrom the
User,
charges, if any, fixed for providing anyservice under
i 
Connect
facility. The
User
herebyauthorises the Bank to recover the service charges bydebiting one of the accounts of the
User
or by sendinga bill to the
User
who will be liable to make the paymentwithin a specified period. Failure to do so shall result inrecovery of the service charges by the Bank in amanner deemed fit along with interest, if any, and / or
 
withdrawal of
i 
Connect
facility without any liability tothe Bank.
10. Mailing Address
:• All correspondence / delivery by the Bank of anyinstructions or their communication shall only be madeat the normal postal address and / or e-mail address asregistered with the Bank. The Bank shall in no way beheld responsible for any non-receipt of the same.
11. Cheque Book Issue:
A customer can request for issue of a cheque book Thecourier charges will be borne by the customer.
12. Transaction Processing (As and whenintroduced by the Bank):
• All the requests for instantaneous financialtransactions will be given effect instantaneously.• The
User
shall not hold the Bank responsible for notprocessing/effecting any transactions in case the Bankdoes not receive instruction to this effect even thoughthe customer has forwarded the same.
13. Issue of Demand Drafts:
• Demand Draft will be issued on the locations wherethe Bank either has a branch or has an arrangementwith its correspondent bank at that location.
14. Funds Transfer
:• The
User
shall not use or attempt to use
i 
Connect
forfunds transfer without sufficient funds in the relativeaccount or without a pre-existing arrangement with theBank for the grant of an overdraft. The Bank willendeavor to effect such funds transfer transactionsreceived through
i 
Connect
provided there are sufficientfunds available in the
User’s
account. The Bank shallnot be liable for any omission to make all or any of thepayments or, for late payments due to circumstancesbeyond the reasonable control of the Bank.
15. Bill Payments
:• The
User
shall maintain sufficient funds for paymentof bills on the scheduled date. The Bank shall not beliable for non-payment due to insufficient balance orcircumstances beyond the reasonable control of theBank, including technical problems of connectivity,computer breakdown, non-availability of communicationlinks, etc.• The Bank shall in no way be responsible for the non-payment of the
User’s
bills within the time stipulatedand the
User
alone shall be bound to pay or dischargeinterest, penalty or any such charges. Further, the Bankshall not be called upon to indemnify the
User.
• All disputes such as excess billing, disconnection ofservice or facility, wrong credit or debit by the Bank,shall be resolved by the
User
only, and the Bank shallin no way be responsible for the same.
* Applicable as and when these facilities are introduced by the Bank.
16. Authority to the Bank
:•
i 
Connect
transactions in the
User
’s Account(s) arepermitted only after authentication of the
User
ID andPassword of the
User
. The
User
(along with the jointaccount holder, if any,) grants express authority to theBank for carrying out the banking transactionsperformed by him through
i 
Connect
. The Bank shallhave no obligation to verify the authenticity of anytransaction received from the
User
through
i 
Connect
or purporting to have been sent by the
User
via
i 
Connect
other than by means of verification of the
User
-ID and the Password. Illegal or improper use ofthe
i 
Connect
facility shall render the
User
liable forpayment of financial charges as decided by the Bank orwill result in the suspension of the operations through
i 
Connect
.• The display or printed output that is produced by the
User
at the time of operation of
i 
Connect
is a record ofthe operation of the Internet and shall not be construedas the Bank’s record of relative transactions. TheBank’s own record of transactions maintained throughcomputer systems or otherwise shall be accepted asconclusive and binding for all purposes unless anydiscrepancy is pointed out within one week from thedate of access of his / her / their / its account by the
User
or from the date of sending the periodicalstatement to the
User
, whichever is earlier.
17. Accuracy of Information:
• The
User
is responsible for the correctness ofinformation supplied to the Bank through the use of
i 
Connect
or through any other means such aselectronic mail or written communication. The Bankaccepts no liability for the consequence arising out oferroneous information supplied by the
User
. The
User
shall at periodic intervals check the correctness of thestatement and shall notify the Bank about anydiscrepancies that may occur.• All outputs of statements are duplicate statements ofaccount and will be prepared by electronic means andthe information contained therein will be extracted froma computerized Back up system maintained by theBank. While the Bank will take all reasonable steps toensure the accuracy of the statement, the Bank is notliable for any error. The
User
shall hold the Bankharmless against any loss, damages, etc. that may beincurred / suffered by the
User
if the informationcontained in the above said outputs turns out to beinaccurate / incorrect.
18. Liability of the User
:• The
 
User
alone shall be liable for any loss fromunauthorized transactions in the
 
i 
Connect
accounts ifhe has breached the terms or contributed or caused theloss by negligent actions such as the following:• Keeping a written or electronic record of
i 
Connect
Password.• Disclosing or failing to take all reasonable steps toprevent disclosure of the
i 
Connect
Password toanyone including any minor, Bank staff and/or failing toadvise the Bank of such disclosure within reasonabletime.• Not advising the Bank in a reasonable time aboutunauthorized access to or erroneous transactions in the
iConnect
accounts.The Bank shall in no circumstances be held liable bythe
User
if
i 
Connect
access is not available in thedesired manner for reasons including but not limited tonatural calamity, floods, fire and other natural disastersof any kind, legal restraints, faults in thetelecommunication network or Internet or networkfailure, power breakdown or UPS breakdown, softwareor hardware failure and or error or any other reasonbeyond the reasonable control of the Bank. The Bankshall in no way be liable for any loss or damage thatmay occur due to hacking of the account by anypersons other than the
User
, which fits in the definitionsof a ‘Cyber Related Crime’ as accepted internationally.The Bank shall under no circumstances shall be liablefor any damages whatsoever whether such damagesare direct, indirect, incidental, consequential andirrespective of whether any claim is based on loss ofrevenue, investment, production, goodwill, profit,interruption of business or any other loss of anycharacter or nature whatsoever and whether sustainedby the
User
or any other person.
19. Indemnity:
• The
User
shall indemnify and hold the Bank harmlessagainst all actions, claims, demands, proceedings,losses, damages, costs, charges and expenseswhatsoever which the Bank may at any time incur,sustain, suffer or be put to as a consequence of or byreason of arising out of providing
i 
Connect
facility or byreason of the Bank in good faith taking or refusing totake or omitting to take action on any instruction givenby the
User
.
20. Disclosure of Personal Information:
The
User
agrees that the Bank or its contractors mayhold and process his Personal Information on computeror otherwise in connection with
i 
Connect
services aswell as for statistical analysis and credit scoring. The
of 00

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