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WITs Part 01-Roles & PDCA Cycle

WITs Part 01-Roles & PDCA Cycle

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Published by: sazkha2 on Oct 03, 2009
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TrainAidGlobal Consultants 2009Page 2
After World War II, Japanese companies could not compete in the world market, because eventhough their products were cheap, they were considered of poor quality. Today, however,Japanese products are known for their quality and reliability.How did this happen?The Japanese companies undertook major steps, such as having their management personallytake charge of the quality function; having quality‐related training throughout the companyhierarchy; and adopting the QC Circle concept as a means of enabling the workforce toparticipate in the quality activities of the company.The Union of Japanese Scientists and Engineers, organized in 1946, played a major role in thetraining of management and engineers on quality.It organized in 1949, its Quality Control Research Group (QCRG), which was tasked withstudying the international quality control field for information on how to rationalize the war‐torn Japanese industries, how to improve quality of exports, and how to raise the livingstandards of the Japanese.
TrainAidGlobal Consultants 2009Page 3
The General Headquarters of the United States Armed Forces in that year, invitedmanagement of Japanese companies and some members of the QCRG to a lecture by Dr. W. E.Deming on the importance of Statistical Quality Control techniques to thetelecommunications industries, like those engaged in telephone equipment, maintenance andrelated services.The objective of the lecture was to help these industries organize themselves and improve thewar‐torn telephone network.

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