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TDWI besT pracTIces reporT

THIRD quaRTeR 2008

By Wayne W. Eckerson

pervasive business intelligence

thq d thoo o Doybi o  e s

www.tdwi.org

Sponsored by

www.tdwi.org

By Wayne W. Eckerson

TDWI besT pracTIces reporT

THIRD quaRTeR 2008

Table of Contents

Research Methodology

. . . . . . . . . . . . . . . . . . . . . . . 3

Executive Summary

. . . . . . . . . . . . . . . . . . . . . . . . .4

Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

BI Tool Adoption and Usage Rates

. . . . . . . . . . . . . . . . . 6Rol-Basd Adoptio. . . . . . . . . . . . . . . . . . . . . . . . 6Adoptio Obstacls . . . . . . . . . . . . . . . . . . . . . . . . 7Impdimts to Usag . . . . . . . . . . . . . . . . . . . . . . .8

Systems Theory and Business Intelligence

. . . . . . . . . . . 11 Th BI Tippig Poit . . . . . . . . . . . . . . . . . . . . . . . 11“Limits to Growth” Archtyp. . . . . . . . . . . . . . . . . . . 12Lrag Poits . . . . . . . . . . . . . . . . . . . . . . . . . 14

Usability

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Dsig . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Architctur . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Chag Maagmt. . . . . . . . . . . . . . . . . . . . . . . 27

Project Management

. . . . . . . . . . . . . . . . . . . . . . . 29

Recommendations

. . . . . . . . . . . . . . . . . . . . . . . . . 31

pervasive business intelligence

thq d thoo o Doybi o  e s

TDWI

ReseaRcH

PeRvASIve BUSIneSS InTeLLIGenCe

About the Author

WAYNE ECKERSON

is the director o TDWI Research at The Data Warehousing Institute. Eckerson

is an industry analyst, consultant, and educator who has served the DW and BI community

since 1995. Among his numerous published works, Eckerson is author o the bestselling book

Performance Dashboards: Measuring, Monitoring, and Managing Your Business

. He is also the authoro TDWI’s

BI Maturity Model and Assessment Service, which enables organizations to benchmark their BI programs against industry norms. Eckerson speaks requently at industry events and works

closely with BI teams to optimize the agility and value o their BI initiatives. He can be reached at weckerson@tdwi.org.

About TDWI

TDWI, a division o 1105 Media, Inc., is the premier provider o in-depth, high-quality educationand research in the business intelligence and data warehousing industry. Starting in 1995 with a

single conerence, TDWI is now a comprehensive resource or industry inormation and proessional

development opportunities. TDWI sponsors and promotes quarterly World Conerences, regionalseminars, onsite courses, a worldwide Membership program, business intelligence certication,resourceul publications, industry news, an in-depth research program, and a comprehensive Website: www.tdwi.org.

About TDWI Research

TDWI Research provides research and advice or BI

proessionals worldwide. TDWI Researchocuses exclusively

on BI/DW issues and teams up with industry practitioners

to deliver bothbroad and deep understanding o the

business and technical issues surrounding the deployment

o business intelligence and data warehousing solutions.

TDWI Research oers reports, commentary,and inquiry services via a worldwide Membership program and provides custom research,benchmarking, and strategic planning services to user and vendor organizations.

Acknowledgments

TDWI would like to thank many people who contributed to this report. First, we appreciate themany users who responded to our survey, as well as those who responded to our requests or phoneinterviews. We would also like to recognize TDWI’s account and production team: Jennier Agee,Bill Grimmer, Denelle Hanlon, and Deirdre Homan.