I wrote this letter a month ago to Toshiba and never got a reply from them, so Iguess I should blog it for the world to know.-----------------------------Hello Customer Support,Sometime ago I wrote and sent you snail mail registered letter requesting for areply on my complaint. I never got an answer from you. I also emailed yourworldwide office, your US office and this site, but still got no reply.My lawyers said I have the option of filing charges but I still would like to givethis email another chance for an answer from your good office, knowing that a hugecompany like yours will not ignore a customer complaint.I have excerpted a portion of my letter here for you to take action soonest. Isurely will appreciate a response from you.-------------------------------------------------------------Toshiba Information Systems DivisionP.O. Box 350North Ryde, NSW 1670AustraliaAttn. The Sales ManagerSales, Warranty Service and Support DepartmentsSirs,I bought my Brand New Dual Core 2GB Toshiba Satellite Pro with 17” LCD monitorlast August 29, 2007 from an Ebay store named MP3Station run and owned by acertain Mr. James Sun and had received it after a month. It was delivered viacourier to my home address above. It has an international warranty with it asclaimed by the seller.After two (2) months of use, it conked out - the LCD has no display so I sent itto your Toshiba representative in the Philippines, Tricom Dynamics Inc. foranalysis and repair.But lo and behold, up to this day, the unit has not been returned to me and hasnot been repaired. Tricom Dynamics claims that they have requested the spare part–i.e. motherboard and video on-board but it arrived and is not also working.This means they are claiming that what TOSHIBA DELIVERED to them as replacement isFAULTY and ALSO DAMAGED. Thus they claim they placed an order for another oneagain but up to this date, it has not arrive to their offices.The they gave me this Service Request No. 1-79984891.I am thus writing to you as the source of the product, being a Toshiba fromAustralia sold by an Australian thru Ebay Australia and as this is brand new paidin full, I am requesting a complete refund of what I paid. Your product sucks andyour agents sold me a lemon.PUT YOURSELF IN MY PLACE;I bought a supposedly trusted brand and after I use it for a month, the mainmotherboard together with the main video board suddenly is damaged? How can thatbe? It is supposed to be guaranteed as a working product before it leaves yourfactory?